Brandon Tomes Volkswagen of McKinney

Everyone at the dealership was very friendly and very helpful. It was a nice and clean facility as well. My husband and I love ours cars! helpful. It was a nice and clean facility as well. My husband and I love ours cars! More

We were having trouble with one of our vehicles and Randall Reed VW offered us an excellent trade in value -- over $4000 more than another dealership. They were easy to work with, it was comfortable, Randall Reed VW offered us an excellent trade in value -- over $4000 more than another dealership. They were easy to work with, it was comfortable, low pressure (we even walked out one day but went back 2 days later). when we returned to buy it was pretty quick. about 2.5 hrs from start to finish and that include 2 test drives. More

The second I had Joe Woodward on the phone I knew I was home. Very pleasant, courteous and had a caring attitude. Susan Johnson was gracious and very helpful in the financial department. Her sense of humor home. Very pleasant, courteous and had a caring attitude. Susan Johnson was gracious and very helpful in the financial department. Her sense of humor didn't hurt either! Well done, wish I lived closer! More

Tommy was good to work with. Got in and out in about 1 hour. Everyone was quite friendly and helpful. Very nice facility. Happy so far. hour. Everyone was quite friendly and helpful. Very nice facility. Happy so far. More

I have bought three Volkswagens from Dave Snow at this dealership within the last two years and all of these experiences have been equally superior and satisfying. Mr. Snow's professional demeanor, produ dealership within the last two years and all of these experiences have been equally superior and satisfying. Mr. Snow's professional demeanor, product knowledge, and strong customer service skills are quite evident every time I interact with him. Mr. Snow is really the main reason that I am repeat customer at this dealership. Mr. Snow is the friendly and good guy that people enjoy doing business with. Mr. Snow makes the car buying experience for his customers an event they look forward to and not dread. Mr. Snow is not only a great ambassador for Randall Reed Volkswagen, but for the entire auto industry as well. Also, you will also not find a group of more accomodating and friendly people than at Randall Reed Volkswagen in McKinney. They treat their customers as assets and they have seemed to have grasped the simple premise that happy customers will help keep them in business. More

Our sales rep, Willie, went above and beyond to ensure we drove away happy and satisfied with our decision in buying a new car. He was very thorough and patient in guiding us through the process. He made us drove away happy and satisfied with our decision in buying a new car. He was very thorough and patient in guiding us through the process. He made us feel welcome from the beginning and earned our trust all the way through. We are very satisfied with our purchase and thankful we got to work with Willie through this car-buying process. We definitely will be referring friends to this dealership! More

BEST car buying experience I have ever had!!!!! Randall Reed Volkswagen really knows how to deliver customer service. They are honest and respect your time. The dealership was very clean and friendly with Reed Volkswagen really knows how to deliver customer service. They are honest and respect your time. The dealership was very clean and friendly with lots of color. I genuinely had fun buying a car. I would recommend them to everyone. Thanks Willy Castillo, Joe Verhey and Davey! More

It was a very enjoyable experience working with Tommy Irvin. He was quite helpful, friendly and knowledgeable. A man of integrity. As a whole, the dealership provided excellent service and a pleasant env Irvin. He was quite helpful, friendly and knowledgeable. A man of integrity. As a whole, the dealership provided excellent service and a pleasant environment. The customer seems to come first at this dealership. I would recommend buying a vehicle from this dealership and in particular, Tommy Irvin. More

Very positive purchase experience. Travis was personable and knowledgeable on both product and process. Having worked in automotive and related industries, I appreciate dealing with people who also know th and knowledgeable on both product and process. Having worked in automotive and related industries, I appreciate dealing with people who also know the business and can address questions effectively. Susan was similarly engaging and efficient. I had done my research and knew the car I wanted, and was therefore pleased that the other steps proceeded smoothly. More

As a 42 yr old professional who works with a large Fortune 100 corporation in a sales based division, I understand the sales business. I can honestly say that of all the car buying experiences I have Fortune 100 corporation in a sales based division, I understand the sales business. I can honestly say that of all the car buying experiences I have had in my 42 years all over the state of Texas and South Carolina, this was by far the absolute best and most comfortable buying experience I have had. I attribute this to the comfort part of my statement. Right from the very beginning, from the very first contact Mr. Owens made with me, the communication was in such a manner to make me, the customer, not feel as if the dealership was desperate for a sale and only interested in the sale, but was such that it made me feel as if they were interested in me as a customer now and from here on. In this day and time with an immense lack of trust in big businesses, especially sales based businesses, that factor, the comfort factor is immensely important to capture not only the sale, but the customer. Further, in this day and age of web based communication, word of mouth can spread more rapidly than at any other time in history. Because of that, a single bad experience by one customer, whether true or not, could cost an organization hundreds of thousands of dollars in sales. Comfort is by far the main reason I continued to speak with and ultimately purchase my vehicle from Mr. Owens and Randall Reed. The attention to detail from introducing me to the service manager to showing me everything I needed to know about the new car and down to going on a search for a very nice key chain were all part of a great buying experience. However, any dealership can do that. What Mr. Owens and the staff at Randall Reed did was ensure me and communicate in such a manner that I didn't feel as if they were there to just take my money, sell me a car, and forget about me once I drove out. Great job. More