Brandon Tomes Volkswagen of McKinney

All Around Wonderful Experience I have been frequenting Randall Reed VW for over 4 years and recently made my 2nd purchase. My 1st purchase ended beautifully as the entire experience I have been frequenting Randall Reed VW for over 4 years and recently made my 2nd purchase. My 1st purchase ended beautifully as the entire experience was easy and uncomplicated. My 2nd purchase was a result of outstanding customer attention and remarkable servicing of my vehicle by the Service Department. The Service team is simply the finest I've ever encountered at any dealership and I will return for my 3rd purchase soon again as a result of the Service group. Times have changed in the car buying and service game and Randall Reed is the perfect model for all to copy. More

They will let you leave to think about it This was my first time buying a car. Came in without an appointment and was greeted by Willy. He took me out and showed me some options and a couple o This was my first time buying a car. Came in without an appointment and was greeted by Willy. He took me out and showed me some options and a couple of test drives. I really liked the car but wanted to make sure I was getting the best deal. Went home to think about it, looked at other dealerships online. Called back and asked for a price match on another model, they agreed and had the car ready for me by the time I got back to the dealership. The way they treated me made me want to buy from them for their time. They let me leave knowing I would come back. Good guys to buy a car from. More

excellent Best buying experience ever,we walked in to buy the car Mr Willy Castillo helped us from beginning to the final decision, such a nice experience no Best buying experience ever,we walked in to buy the car Mr Willy Castillo helped us from beginning to the final decision, such a nice experience no pressure at all they treat us like family such an nice people working there More

Exceptional Friendly Buying Experience!! Just bought my first Volkswagen ever thanks to Willy!! New 2014 Jetta through Randall Reed Volkswagen of McKinney. Never in a million years thought I Just bought my first Volkswagen ever thanks to Willy!! New 2014 Jetta through Randall Reed Volkswagen of McKinney. Never in a million years thought I would own a Volkswagen, but I came just to test drive one with Willy Costillo and fell in love.. Willy was absolutely friendly and not pushy like other dealerships, he assured me the quality of the Jetta along with the quality of his customer service. Not only was I going to just do a test drive I also came to Randall Reed to have my trade- in appraised. My trade in unfortunately had an engine light on which I had gotten checked, and to what I was told was nothing. But just to be sure John Aragon and Dmitriy Finkler from Randall Reed took the time to actually hook my car up to find the real problem and to give me a quality estimate on my trade in. When hooking it up I found out that the problem was bigger than I expected, but they gave me great options and even a great offer on my trade in even though there was a problem. Over all the Team at Randall Reed were absolutely amazing a gave me a great car at a great price. I would recommend this dealership to anyone and everyone!!!! More

Simple Purchase Went in to look at and possibly purchase a Jetta my daughter had found on the website. Willy worked hard and gave made us a deal we couldn't walk awa Went in to look at and possibly purchase a Jetta my daughter had found on the website. Willy worked hard and gave made us a deal we couldn't walk away from. More

Friendly Staff! I recently bought a pre-owned 2014 Lexus Rx 350. The car was immaculate! My first stopped was at Randall Reed VW in McKinney. My husband and I were I recently bought a pre-owned 2014 Lexus Rx 350. The car was immaculate! My first stopped was at Randall Reed VW in McKinney. My husband and I were greeted by Mr. Willy Castillo. He was friendly and congenial. Mr. Castillo answered all of our questions and those he didn’t know, he asked his manager, Mr. Roger Yiu to answer to our complete satisfaction. The staff was honest and I got the impression they care about pleasing the customer rather than just making a deal. It was a magical experience, smooth and painless. I will not hesitate to refer anyone to check this dealership out before purchasing elsewhere. I am a happy customer and I am sure I will continue to be for years to come! More

Exceptional Preowned Lexus Buying experience I recently bought a 2011 RX 350 for my lovely wife. We traded in her well maintained Acura. My brother had contacted Mr. Willy Castillo as well as Mr I recently bought a 2011 RX 350 for my lovely wife. We traded in her well maintained Acura. My brother had contacted Mr. Willy Castillo as well as Mr. Roger Yiu (General Manager) in the process. When I first came to the dealership, I was greeted by smiling Willy who had already prepped the car for my test drive. Mr. Roger came down to check on us from time to time to ensure that we were having a great experience. Willy and Mr. Roger were very accommodating during our buying process. We had some specific requests regarding this vehicle and Mr. Roger fulfilled every one of them with a smile. Our whole buying process including the trade in was effortless and fair. Mr. Willy called us a few days after we bought the car to check if we were still having a great experience with our preowned Lexus. We are very happy with this Randall Reed VW dealership and would recommend buying from them to our family and friends. More

Excellent staff I purchased my 2012 Corvette here. The staff is stop notch in making sure I understood exactly what i was getting. They were very friendly and made me I purchased my 2012 Corvette here. The staff is stop notch in making sure I understood exactly what i was getting. They were very friendly and made me comfortable. Kate McLain did an amazing job I couldn't be more happy with my purchase and with the way this dealership treated me. I will be coming back here for my next car purchase. More

2012 Cadillac Escalade Me and my wife went in to look at 3rd row Suv's and found a dealership for life. I bought a 2014 VW Diesel Passat and my wife got a 2012 Escalade. The Me and my wife went in to look at 3rd row Suv's and found a dealership for life. I bought a 2014 VW Diesel Passat and my wife got a 2012 Escalade. The General Manager Roger Yiu sat down with us and got every detail we wanted and the following week he had both cars there fo us. They went over and beyound with price and expectations. Thank you so much Roger and John. More

Execellent Customer Service from Management! Randall Reed VW has a management team in place that has a genuine concern for their customers. I would recommend this dealership for your next purcha Randall Reed VW has a management team in place that has a genuine concern for their customers. I would recommend this dealership for your next purchase!! More