Brandon Tomes Volkswagen of McKinney

Fantastic deal, Fantastic dealership, Fantastic People! Just Purchased a 2016 GTI Autobahn from RR VW of McKinney. Great experience all around! Got a killer deal! The sales team here is straight-forward. Just Purchased a 2016 GTI Autobahn from RR VW of McKinney. Great experience all around! Got a killer deal! The sales team here is straight-forward. They show you what you need to know, and quickly. It is very easy to do a deal here. After a horrible experience at Rusty Wallis in Garland, this was a breath of fresh air. My salesman was Chris Riddle. He was fantastic, answered all of my questions, and really helped to get me the best car deal possible. Highly recommend this dealer! More

What a Suprise A few weeks ago I went to the dealership to look at a used passat I had been looking at online. I showed up close to closing due to my crazy work sch A few weeks ago I went to the dealership to look at a used passat I had been looking at online. I showed up close to closing due to my crazy work scheduled, but a friendly sales associate named Aaron Kingsley offered to assist. We test drove the car and discussed its features. He did not seem disinterested or rushed due the the time. Ultimately I decided it was not the right car for me. Aaron offered of course to assist in finding the right one when I was ready. I explained to him that this was not a primary vehicle and I was not really sure if I would be purchasing at all. I spoke with him again about a week later, he asked if there was anything he can help with (as expected a normal sales followup call)... I explained that my work schedule is insane and unpredictable and I really didn't know when I could come back. I didn't receive any pushy phone calls in the meantime as I normally do after visiting dealerships. A few weeks later I returned with my wife to look at some other vehicles...After test driving just about everything on the lot. I was still no closer to making a decision yet Aaron and the Sales manager Greg Wells were still accommodating. I never heard any of the typical car dealer xxxxxxxx like "what can I do to get you in a car tonight". I never felt pressured to "run credit or numbers on the spot" like you will often experience at dealerships. Again we returned and on this visit after discussing vehicles Greg offered different financing and lease options, again still not having actually run credit. Ultimately this tells me that they are less concerned about the making the sale than earning a customer. I originally started this mission looking at 1 used vehicle..My wife and I decided to get 2 new ones instead. I came home with my 2016 Jetta sport this evening and my wife will be picking up her 2016 golf S this coming week. The entire experience was exceptional from start to finish. Kudos to James Cassels in the finance department for the same no pressure experience. I am very easily turned off by the "typical car dealer experience" and this was most defiantly not typical. Aaron Kingsley is a huge asset to the company. Good job everyone. I only hope the same experience continues in the service dept in the years to come. More

Bad Service Experience I am so angry and disappointed in this dealership/service department. I feel totally ripped off and cheated.... The Service department, Bryan told us I am so angry and disappointed in this dealership/service department. I feel totally ripped off and cheated.... The Service department, Bryan told us today that my Volkswagen needed a whole new transmission. I bought the car from you guys just 5 years ago. Bryan said that the hesitation the car has when accelerating from a stopped position is because the transmission is no good. Well if that's the case then I was cheated when I bought the car brand new from your guys because It has done this since I bought the car from your dealership 5 years ago. They told me then that it was due to the "Auto Hold". I find it hard to believe that I need a whole new transmission! The car has been mostly been serviced by Randall Reed's service department. I would like an explanation!!! I am furious! The "Invoice" I received today is for the amount of $3815.50 to fix my car.... WOW!!!! I feel completely deceived... I think the service department, Bryan who wrote up the invoice is cheating me! To top it off, we were told that we could to do another test (transmission test) for $180.00 dollars to find out for sure if this diagnostic test is correct.. What the heck??? More

DO NOT WASTE YOUR TIME HERE! Drive to Plano or Frisco! The absolute WORST car dealership that I have ever been to. I am ashamed that I gave them a single penny. You could not pay me and give me a free car The absolute WORST car dealership that I have ever been to. I am ashamed that I gave them a single penny. You could not pay me and give me a free car to return to deal with these people. Horrible customer service. Clueless employees. An overall awful experience. More

bad experience Very bad experience at the service department !! Had new computer installed . found other problem let them fix it . then get a call and said I need to Very bad experience at the service department !! Had new computer installed . found other problem let them fix it . then get a call and said I need to bring a trailer to get my car !! OK over 1300 dollars later they tell me its missing. And it will be another 5-600 to fix it I stop them there and come get the car hint new computer I have a check engine light !! New computer should be no check engine light oh and they drove the car a whole 1/10 of a mile !! So I drive back to Oklahoma with only 3rd gear !! Get my scanner out check the car has tranny codes and speed sensor codes !! I see what I think is a case of make a problem and they will bring it right back !! More money for us!!!! Well if had been someone else it might work I am a certified mechanic!! Had it been someone who didn't have the mechanical background it would work !! So I cleared the codes and there is no problems with the tranny ! I wonder how many people that it worked on !! I'm not saying that they didn't fix my complaint with my car I'm just saying I feel like there is something going on there in service!! You don't send a car out u just put a new computer in with check engine light on I'm no fool!!! More

one word - stereotype. I got the worst customer service from the staff. Would not let me test drive a car until they pulled my credit and realized I was a potential client. I got the worst customer service from the staff. Would not let me test drive a car until they pulled my credit and realized I was a potential client. Poor experience at this dealership. Finance lady adviced me a price offered was only valid for that day More

Great car buying experience! When I walked in I noticed a clean and inviting atmosphere. And about 5 seconds after that, here comes Willy. He was kind and smiling and ready to ser When I walked in I noticed a clean and inviting atmosphere. And about 5 seconds after that, here comes Willy. He was kind and smiling and ready to serve the moment I walked in! He was knowledgable about numerous cars, and was continuously walking back and forth trying to find me the best car with the best deal possible that suited my budget. He made me feel extremely comfortable that this experience was certainly not about him making a few bucks, but about helping to provide me with a practical, beautiful, reliable and affordable car for me and my kids! Thank you so much Mr. Willy for your Kind heart, knowledgeability, and willingness to go the extra mile for me. You are an amazing person inside and out and I was always come back to you for any future car purchase. See you soon! More

Personalized Service!! My mom purchased her car from Willy at Randall Reid about 8 months and it was a great experience for her given that buying a car can be a pain. Well i My mom purchased her car from Willy at Randall Reid about 8 months and it was a great experience for her given that buying a car can be a pain. Well it was my turn and once again Willy was amazing! He gave me a great recommendation on a car to buy and most importantly, kept my best interests at heart!! More

My family and I just bought our 2nd car there. My son recently got a VW CC from Randall Reed and I loved it. The car was beautiful and full of great features. I was also very impressed with the s My son recently got a VW CC from Randall Reed and I loved it. The car was beautiful and full of great features. I was also very impressed with the sales staff. Both Willy and Robert were amazing. They were very accommodating and were willing to negotiate a fair price. I was so impressed I bought my own VW from them within a month. We were afford the same service and care that we got the first time and we were able to work with the same sales people without any hiccups. I was very pleased with my purchase and I will sending my friends and family to Randall Reed. More

Hreat experience and customer service This dealerdhip did a great job of presenting their vehicles and customer service was nothing short of perfect. Willy made our buy a lot easier and we This dealerdhip did a great job of presenting their vehicles and customer service was nothing short of perfect. Willy made our buy a lot easier and we appreciate for his help along with Susan. Every employee there attended us with great care and we appreciate it. More