Brandon Tomes Volkswagen of McKinney

Exceptional as always Bought my car here nearly 5 years ago, and have continued bringing it here for service. Service is exceptional. Everyone is very nice and polite. My f Bought my car here nearly 5 years ago, and have continued bringing it here for service. Service is exceptional. Everyone is very nice and polite. My favorite is the walk around video where the technician makes his recommendations. I'll continue bringing my vehicles here until I get a different brand. More

Awesome experience Very easy to deal with ina nd our in less than 2 hours. Price was upfront and dealer worked with me in trade in value Very easy to deal with ina nd our in less than 2 hours. Price was upfront and dealer worked with me in trade in value More

Great people make a great dealership I have over 110,000 miles on my Tiguan and have been to several dealerships over the years but the people and the quality of service here is outstandi I have over 110,000 miles on my Tiguan and have been to several dealerships over the years but the people and the quality of service here is outstanding. I drove fin downtown Dallas to McKinney because I appreciate how they do business More

This is my 2nd Vehicle Purchased from this Dealership I have been dealing with this organization since 2011. Not only was the buying experience excellent but the service has been the best experience for I have been dealing with this organization since 2011. Not only was the buying experience excellent but the service has been the best experience for me so far. From the salesman to the parts store, every employee is helpful - whether it is buying, maintaining or servicing a vehicle. I purchased a new car in 2011. I passed that vehicle down to my child and purchased a new one for myself. They treated my child like she was a brand new customer that purchased a vehicle and showed her the dealership and all the options in her vehicle. By far the best dealership experience that I have had purchasing or servicing my vehicles. More

Service Up Sell? you know they do it. Had my '06 Passat towed in with 'Steering Column Lock!' and 'Immobilizer Active!' messages. It has one of the electronic push in keys. Car would sta Had my '06 Passat towed in with 'Steering Column Lock!' and 'Immobilizer Active!' messages. It has one of the electronic push in keys. Car would start but then immediately die. Initial diagnosis was replace the electronic steering wheel lock module for around $800. Agreed to that service charge. The car has been very reliable for years and that was reasonable to get another 150,000 or so miles out of her. Update from their 'Service' department. It needed a new Comfort module, since the new steering wheel lock module was not compatible with the old Comfort module. THAT doesn't make sense and whatever that comfort module is. Why would VW (or ANYONE) build parts that are not compatible with their existing parts. Another $800+. Had enough and decided to purchase a CPO from them. When I asked to get all my items out of the '06 Passat, they drove it round to let me gather everything. xxx?... it drives I do LOVE Autobahn VW dealership in Ft Worth and brought the '06 Passat there for EVERY service even though I live here in McKinney. There is another issue with the Sales department (new CPO purchase) here in McKinney, but I will post that in another. More

Failed or not? My son took his Volkswagen Golf for service. I am appalled that after one year he needs new tires. And the inspection they did on the tires says they My son took his Volkswagen Golf for service. I am appalled that after one year he needs new tires. And the inspection they did on the tires says they FAILEd. After a follow up phone call to Randell Reed service department Brandon said he still has 10,000 miles before he needs to replace his tires. So my question is did they fail or not. Are they safe to drive on? I thought Volkswagen promoted a safe car....well I truly don't know if my son's car is safe to drive.....this being said after our service visit, where I should have felt that my son's car was safe to drive off of the lot. I think I made a BIG mistake! I will never buy another Volkswagen. And you shouldn't' either! My sons safety is my priority so I will buy him new tires.... More

Volkswagen jetta This people have my car for two weeks I got the car really dirty wasting my time coustmer service Volkswagen corporate is terrible I recommend no bo This people have my car for two weeks I got the car really dirty wasting my time coustmer service Volkswagen corporate is terrible I recommend no body buy Volkswagen Jetta More

Highly Recommend this Dealership When my old vehicle died and I needed to replace it, i researched and felt I could trust the people at VW McKinney. I was right. Trey had cars ready f When my old vehicle died and I needed to replace it, i researched and felt I could trust the people at VW McKinney. I was right. Trey had cars ready for me to look at when I arrived. He was honest with me and did everything he could to stay in my budget and meet my car need. Bob, in finances, did an amazing job working with me and with the help of John, the sales manager, they were able to get me a great car at a fabulous price. As a woman, I appreciate a car place that does not try to take advantage of me. That is extreemly rare and so is this establishment. I will definitely send everyone I know to Volkswagon of McKinney and I will be back. More