Brandon Tomes Volkswagen of McKinney

Don’t buy used My rating for this company would have to be poor when dealing with used vehicles. This may not be the case with buying new, but do not buy used. I com My rating for this company would have to be poor when dealing with used vehicles. This may not be the case with buying new, but do not buy used. I communicated with a sales rep 2 weeks before I purchased my vehicle. I explained I was 6 hours away, and would have to get a babysitter so I could take my wife up there with me to drive the car back( I had a job an hour away so I would just drive to work and she would drive back home) the only questions I asked: is the car in good condition, and has it been wrecked. The pictures looked great and I was told everything was good except the seat extension inside. We communicated multiple times up to the day I left after work, drove ?till 1:00am? got a hotel room then woke up and left out early to be there early enough for me to still be able to work when I got back to paris, TX. When I showed up everything was great till we walked out to see the car. There where scratches on both driver side doors, the front quarter, back quarter and runs in the paint on the bumper(runs in the bumper meaning most likely it was replaced, but there was no information about that). I’m not a real picky person but these where extensive. When I mentioned them the rep said it’s a used car. It’s going to have some scratches. So I took him out there to look at it, and he immediately agreed something should have been said about it before I drove 6 hours and rented a room. After that I told them I need 500 off in order to get it looking descent(my father inlaw owns a body shop. He quoted me 1200$ I just planned on fixing the 2 doors and maybe the front quarter) but they said their guy could do it for 200$ so that’s all they would take off. So I asked if they would do it and I would pay the original amount… then excuse after excuse. One guy kept telling me they do all their work on the inside of the vehicle, and that he personaly would prefer a company that fixes the mechanical issues over someone that just covers it up… needless to say the check engine light came on before my wife made it home. So In summary they told me: I should have asked specifically about scratches…. I just asked if it was in good condition assuming they where professionals. And I was told I should have had someone come look at it for me… you know, cause I guess I could have asked my buddy in Houston to drive up there lol. Probably would have only been a 8 hour round trip for him. No matter what effort you put into making it there under false pretenses of the vehicles condition, don’t expect much compensation. We agreed on 23500$ 2 weeks prior then when I told him I would have to either drive my wife back home lose a day of work then drive back(12 hours of driving) he told me he could go down 200$ so after almost pleading with them for 2 hours we ended up at 23200$ so expectation: nice car for 23500. What I got scratched up car that will cost 1200$ to fix and a check engine light warning 3 hours out … but hey that 200 payed for gas.   More

Fair and honest prices for my VW Great service and price for my VW Passat. I needed brake pads an oil change and airbags. They also recommended that I change the brake fluid. The pric Great service and price for my VW Passat. I needed brake pads an oil change and airbags. They also recommended that I change the brake fluid. The prices were reasonable and they kept me informed. More

We love McKinney Volkswagen This dealership is great. The experience never fails to be amazing. From sales, to parts, to service!! We’ve bought four cars from them in the past si This dealership is great. The experience never fails to be amazing. From sales, to parts, to service!! We’ve bought four cars from them in the past six months and they are awesome!!! More

mckinney vw Very helpful and kept me informed on the work being done. Great service, courtesy, and professionalism. Everyone asked if there was something they Very helpful and kept me informed on the work being done. Great service, courtesy, and professionalism. Everyone asked if there was something they could do for me while waiting More

Service at VW Mckinney I recently brought my sons Passat for service at vw mckinney. Chris in service was awesome. He explained everything and helped us. My son was so comfo I recently brought my sons Passat for service at vw mckinney. Chris in service was awesome. He explained everything and helped us. My son was so comfortable he would surely return on his own and ask for Chris. I also dropped off my other sons Passat and asked for Chris. He is so friendly and helpful. He gets a 10- top rating from me! More

Amazing service all around! Test driving with Katie was like being in the car with a friend, a friend who just happens to know all the features of the vehicle. Test driving with Katie was like being in the car with a friend, a friend who just happens to know all the features of the vehicle. More

warranties Extended mechanical warranty did not cover a known factory design flaw with my gas cover Extended maintenance not honored -had to use it at Lewisvil Extended mechanical warranty did not cover a known factory design flaw with my gas cover Extended maintenance not honored -had to use it at Lewisville VW. Which I was not told this when I paid $ 325.00 for the costs of all oil changes for 72 months! It costs me $79.99. Tires on 2015 Passat bought new were not warranties because I did not buy tires there! Uh they came with the new car I bought. Tires not pro rated either. Lasted 31,000 miles. Most xxxxty tires are good for 50,000 miles More

Check engine light on after already crazy week-last straw Brandon Hill made everything easy. Couldn't tell him when I could drop off car because of work. When I did find time to get it to him, I was back at w Brandon Hill made everything easy. Couldn't tell him when I could drop off car because of work. When I did find time to get it to him, I was back at work in about 30 minutes in a loaner car. Thank you Chris. Repairs completed at quoted price but hours earlier than expected. No pressure to get back there, turn in loaner, and get my car. They helped me transfer all the stuff in my trunk both times. I live in Flower Mound but work in McKinney. This is my dealer. I would buy a VW again just for the service here More

Excellent Customer Service I received excellent service when buying my 2018 Atlas at McKinney VW. Everyone went above and beyond to make sure I was happy with my purchase. I lov I received excellent service when buying my 2018 Atlas at McKinney VW. Everyone went above and beyond to make sure I was happy with my purchase. I love my new vehicle and highly recommend this car and dealership. More

Fast and through service. I took my VW GTI with no appointment for some work. They completed the work immediately..This was my first trip to McKenney VW and I was treated grea I took my VW GTI with no appointment for some work. They completed the work immediately..This was my first trip to McKenney VW and I was treated great. I will come back for my all my future service needs. More