Brandon Tomes Volkswagen of McKinney

Last minute service I’m visiting my family from South Carolina. My Passat hit the 30,000 mile mark. Time for an oil change. I called on Friday morning. And Brandon sque I’m visiting my family from South Carolina. My Passat hit the 30,000 mile mark. Time for an oil change. I called on Friday morning. And Brandon squeezed me in. Made my appointment for 1:00. I got there a little earlier. They took care of me right away. I used my car care plan coupon. For free oil change and tire rotation. I wasn’t treated any different from a cash paying customer. Then I was notified by a video ( which was awesome) that I needed a wheel alignment. To be honest, I felt my car pulling a little to the side in my drive here from SC. So I accepted the service. Wasn’t to expensive. The only thing was that I waited a little over two hours. But I wasn’t complaining. Because I know it was being done professionally. Thank you Mckinney VW and Brandon!!!!! More

Standard maintenance The work was done without problems, it took 2 hours. It was a busy day so the time was expected. My only complaint is that the website is poor. I coul The work was done without problems, it took 2 hours. It was a busy day so the time was expected. My only complaint is that the website is poor. I could not successfully schedule my appointment online. I went through the online chat and tried to schedule through that, whoever was on the chat said someone from service would call me back with a specific time, no one ever called. More

Service Josh in the service department was great. He kept me informed and up to date. Also was great letting me know the exact details of everything done Josh in the service department was great. He kept me informed and up to date. Also was great letting me know the exact details of everything done More

Feels like a scam Their sales process feels like a scam, smells like a scam and on top of that, they treat you like you are plain stupid, like they are doing you a favo Their sales process feels like a scam, smells like a scam and on top of that, they treat you like you are plain stupid, like they are doing you a favor! We were ready to buy a new car. First, they dont tell you the exact numbers, we had to ask many times to be told what the exact interest rate was. Then, we run the numbers on a Volkswagen finance calculator and the rate they were applying was some 40% higher than the one we were being informed. That happened twice. I guess their finance people are really bad at their job or.... they think their customers are dumb. Second, we were asking for specifics on the "protection package" that was part of the deal and they were doing all they could to not show us in clear terms what was covered. We were being coerced to sign the check for the down payment without seeing those details although we asked for those repeatedly from three different people. Third, and the last straw, the working paper with all the details on the deal showed the car had some 200 miles on it and when the final papers came, it had some 500. And we were sarcastically asked why we didnt check that by ourselves when we test drove the car! That's when we left. This was by far the the worst experience I ever had with buying a car, I will not come back and will take my business to a serious respectfull dealer elsewhere. More

Was time for my lease car’s 10,000 mile inspection. Excellent service. Friendly helpful folks. Very thorough. And professional. Great dealership. Outstanding service Dept. Josh went out of his way to Excellent service. Friendly helpful folks. Very thorough. And professional. Great dealership. Outstanding service Dept. Josh went out of his way to be helpful and explain everything to me about my car. Suggested I needed an alignment but was never pushy. Totally was my decision to agree to do it then. Glad I did! Nicest bunch of service Dept people I’ve ever dealt with. More

Great. Easy. Quick. Exciting! Friendly. Loved our experience, yet again with Volkswagen. The service was great. They were straight forward and handled everything very quickly. We were in and Loved our experience, yet again with Volkswagen. The service was great. They were straight forward and handled everything very quickly. We were in and out with a new car in 4 hours! More

Excellent service from McKinney Volkswagen Very friendly, explained everything, very helpful. I even got a video from the service technician showing what was checked and serviced. I will defin Very friendly, explained everything, very helpful. I even got a video from the service technician showing what was checked and serviced. I will definitely choose this dealership for any services I might need in the future. More

Excellent I received superior service from Trae and I highly recommend this dealership. They accommodate the client at a fair and equitable price that makes sin I received superior service from Trae and I highly recommend this dealership. They accommodate the client at a fair and equitable price that makes since for their budget. More

Overall pleasant Prices are a little high for services and products. The staff are pleasant, helpful and very knowledgable on product. Disappointed not all items on v Prices are a little high for services and products. The staff are pleasant, helpful and very knowledgable on product. Disappointed not all items on vehicles can be fixed at dealer. More

Very professional and knowledgeable. Great experience with service team especially the mechanical video. That takes all the guess work out of the need for repairs. The only thing I coul Great experience with service team especially the mechanical video. That takes all the guess work out of the need for repairs. The only thing I could say that wasn't great was the debris left after changing the cabin air filter More