Brandon Tomes Volkswagen of McKinney

Horrible customer service so unprofessional, degrading and rude. So very unhelpful and extreamly pushy. Not really the way that I would like to purchase a car. I will definitel so unprofessional, degrading and rude. So very unhelpful and extreamly pushy. Not really the way that I would like to purchase a car. I will definitely not be working with them and hope you don’t either. More

Enjoyable Experience! I purchased a beautiful preowned VW and couldn’t be happier! Rick and Shane took great care of me and I highly recommend VW McKinney! I purchased a beautiful preowned VW and couldn’t be happier! Rick and Shane took great care of me and I highly recommend VW McKinney! More

Bait & Switch Professionals I went in to look at a 2019 jetta they advertised for $15,381. They had the exact car on the lot and tried to tell me that the price was without addi I went in to look at a 2019 jetta they advertised for $15,381. They had the exact car on the lot and tried to tell me that the price was without additional features such as the nitrogen in the tires and the key replacement, tint, and other crap. It is no wonder that car salesman rate just slightly above below politicians and pond scum on the trust scale every year. I then went to another dealer of VW's on 121 in Frisco (Hendrick) and they played no games and dealt with me professionally! I am shocked at how anyone with a fourth grade education would fall for the stupid tricks and offensive attitude that was on display at the McKinney VW store. This same family owns other dealerships and their reputation in the Ford business is the same and goes back years and years with dealer add ons, bait and switch, and other games. If this is the way that it is on the lot then you know you haven't seen anything yet. Just wait til they get you in the finance office and they try to tie you up like a pretzel with their fees and ridiculous games that bump the rates, or extend the length of the note. More

Terrible Sales Experience After driving 4 hours to this store with the intention of purchasing a specific used vehicle from their inventory, my girlfriend and I were dumbfounde After driving 4 hours to this store with the intention of purchasing a specific used vehicle from their inventory, my girlfriend and I were dumbfounded at the unprofessional way the final negotiations were handled. The store reduced the internet advertised price on the vehicle days before our visit, and though the sales desk presented a worksheet with the advertised amount listed at the top there were additional 'Pro Pack' fees designed to 'recoup some money' (the Sales Consultant's words). Additionally, not knowing how to handle a transaction with an out-of-state customer with different numbers on different offers indicated the store employees were not trained in that area. The final straw was when another store employee came in and informed us that, even though we had arrived and test drove the vehicle first, 'someone else in the store has already pulled the trigger' and negotiations ended. Needless to say we left without purchasing anything. We would not recommend this store to anyone looking to purchase a vehicle. More

EXCELLENT CUSTOMER SERVICE This review is long overdue! I would like to thank, Shane Dillion, for always going above and beyond to make sure I'm a satisfied customer. He is This review is long overdue! I would like to thank, Shane Dillion, for always going above and beyond to make sure I'm a satisfied customer. He is truly a valuable asset to McKinney VW and a dedicated employee! Keep him on your team!!! More

Dangerous Service Manager I will give 0 zero stars but the system doesn't have. The service manager is unprofessional, rude and do not have any people skills and Respect for th I will give 0 zero stars but the system doesn't have. The service manager is unprofessional, rude and do not have any people skills and Respect for the customers. I have the video where he is coursing and yelling at one of this dealership customer's. It's the most Unprofessional and discussing way to treat somebody. This employee most be grateful that he has a job because your dealership have customers. I will not recommend this dealership to anybody. More

Great customer service Jonathon did exactly what I requested. I got to the dealership and within 20 minutes I had keys in hand. Price/payment agreed upon in advance. Perfect Jonathon did exactly what I requested. I got to the dealership and within 20 minutes I had keys in hand. Price/payment agreed upon in advance. Perfect experience More

New tires. Air and fuel filters, brake fluid I was very pleased that I was able to take my Beetle into the dealer within an hour after I called for an appointment. They graciously gave me a loane I was very pleased that I was able to take my Beetle into the dealer within an hour after I called for an appointment. They graciously gave me a loaner car as I had to work the next day in the afternoon. but it didn’t take all day! They had it ready the next morning at 11 am. (I had taken it in at 4 PM the previous day.) My service person was courteous, clear with his explanations, and very considerate of my time. Thank you, Chris!! More

Car Gurus and dealership price of car was $1000 more Car Gurus advertised car $19881 but dealership charged $20876 plus additional $4500 in fees they implied were going to "throw in gratis ". to seal the Car Gurus advertised car $19881 but dealership charged $20876 plus additional $4500 in fees they implied were going to "throw in gratis ". to seal the deal. but total cost $25295 with all the "freebies" More

Upgrading my lease The dealership was Very easy to work with and good prices. I enjoyed working with Chris as he made it a quick and easy process . Financing was a sim The dealership was Very easy to work with and good prices. I enjoyed working with Chris as he made it a quick and easy process . Financing was a simple process. More