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Brandon Tomes Volkswagen of McKinney
McKinney, TX
1,347 Reviews
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Showing 1,347 reviews
August 16, 2020
If you do decide to go to this dealership please make sure you allocate at least 2-3 hours for purchasing. I would advise you to check any cars you look at for hail damage. They have some on the lot, but sure you allocate at least 2-3 hours for purchasing. I would advise you to check any cars you look at for hail damage. They have some on the lot, but on some colors it is hard to see unless you really inspect. Also, if you have financing already in hand don't expect them to work with your bank. They steer you to their financing and then wait a couple hours before they give you the numbers. We went in with financing already pre-approved by our credit union. We negotiated a price on the car. Took about 45 minutes. We were then told by the assistant manager that they are unable to work with our credit union because they had a bad experience with them. I said Ok i get it. I wouldn't do business either with someone who doesn't provide efficient service. So, they stated they could give us the same rate as our credit union if we went through their financing. We reluctantly, went back to one of rooms with our sales person and began the process of filling out a loan application with their financing. After about 45 more minutes I asked if we could get the APR and payment amount. Our sales person and her manager came to us at different times with varying questions and comments about the car, but would not tell us the APR and payment amount. After another 30 minutes, the manager finally came back and said if the rate comes back higher you can just refinance with your credit union to get the lower rate and get out of here. I told him that your team said we would get close to the same rate as our credit union. He said again, just go back and refinance with your credit union. We waited a few more minutes and he came back with the rate. It was 6 percentage points higher than our credit union rate. We have excellent credit. W were baffled. At that point, we knew we were being given the runaround and left 2.5 hours later. What most car buyers don’t know is that the bank funding the loan allows the dealer to increase the interest rate for compensation. For example, a bank may be willing to buy the contract as long as the interest rate is at least 4 percent, but will permit the dealer to charge the consumer up to 6.5 percent interest. The dealer is paid some or all the difference, which is the “markup.” It is ironic that my experience with this dealership was very similar to their past experience with my credit union. Like them I won't do business with an organization that lacks integrity. More
by Rick
Employees Worked With
Finance manager and salesperson other than those listed
August 15, 2020
Jarrod was very nice to work with and explained everything. They did an excellent job on fixing the problem and in a very timely manner. I am very pleased with the work they do as well as the price everything. They did an excellent job on fixing the problem and in a very timely manner. I am very pleased with the work they do as well as the price! More
by e.harford
Employees Worked With
Jarrod
July 13, 2020
I hope you like high pressure sales tactics and disrespect. BEWARE!!! If you like high pressure sales tactics and being bullied in the negotiation process this dealership is for you! I went car shopping BEWARE!!! If you like high pressure sales tactics and being bullied in the negotiation process this dealership is for you! I went car shopping here to test drive a Tiguan SE and possibly purchase. During the negotiation process the sales manager was super aggressive and used high pressure sales tactics trying to get me to agree to things that were not in writing and would not show me any numbers. Any new car buying guides will tell you to walk away and find a different dealer if the sales department exhibits this behavior. I feel like this dealership feels entitled and they don't expect to have to earn anyone's business. This was a HORRIFIC EXPERIENCE. I will not be doing business with this dealership if this is how they treat people. There are plenty of VW Dealerships in DFW that I can shop over the next week or two to make my car buying decision. More
by jacksonN
Employees Worked With
Brett Cantrell, Shane Brunner
June 23, 2020
Windshield replacement turned bad McKinney Volkswagen Service Review 06-10-2020 What started out as simple windshield replacement, on a Subaru that I purchased from this dealer one McKinney Volkswagen Service Review 06-10-2020 What started out as simple windshield replacement, on a Subaru that I purchased from this dealer one month ago, turned into a week long process of trial and error. I dropped my car off on Wednesday, June 10th and picked it up that afternoon. I gave them the benefit of doubt when I picked up the car. When I got home, I noticed a number of problems. The wipers were 4-6” out of place, which caused the wipers to go off the side of the vehicle when turned on. There was a glob of glue/epoxy smeared across the paint of my vehicle. And, there was a ½” gap between the bottom of the windshield and cowl. This gap is normally sealed to prevent liquids and dust from entering into the engine bay under normal conditions. Without a seal, liquids could run down the windshield and cause corrosion in the engine bay if left alone. So, I immediately brought the car back once I realized these problems and the service representative agreed with me that this was unacceptable. We scheduled to have it fixed the next day. 06-11-2020 The dealer sent a team to my house and drove my car to their shop and called me when they had fixed the issue. Once I got there, I inspected the gap and it was still there, just slightly smaller – now maybe 3/8” instead of ½”. I pointed it out and then was told the windshield is too short (OEM part) and this was the best they could do. I was disappointed in that response. I took my car down to the Subaru body shop and asked them if this is a normal thing when replacing windshields on my particular car. He had his glass professional inspect it and was told the cowl was broken in the process of removing the old windshield. The body shop then gave me a part number for a part that would fix it. Went back to VW McKinney to inform them of the inspection, and they agreed to fix the mistake. The part was ordered that day. 06-15-2020 Once the new part was received, I brought my car to them again. They removed the cowl from my car and then realized the part was wrong. VW issued me a loaner car at this point, since they did not want to pay the mechanic to put my car back together. I respectfully accepted the loaner. 06-17-2020 VW found out the adhesive was not installed properly and reinstalled the windshield. They also went ahead and installed the new cowl. When I picked up the car, there was still a gap. After the third attempt for this dealer to fix a simple problem, I took my car home and fixed the problem myself in a few hours. I disassembled the cowl and added a bead of RTV sealant to the cowl seal. Once the cowl was installed, I applied painters’ tape to hold everything in place and added some weights on top until the sealant cured for 24 hours. After the cure time I removed the tape and weights. The cowl looks brand new and has a proper seal. I can not say that I recommend this dealer for service. The service representatives are very nice people, and their shop was very nice, but after this experience I will not be taking my car back for any kind of service. More
by tcappe
Employees Worked With
Jose Rogel, Jimmy Foster
March 03, 2020
Never Diagnosed Update 3/3/2020 I took my VW to another dealership this morning. They diagnosed the problem. High pressure fuel pump. They will have it ready for me t Update 3/3/2020 I took my VW to another dealership this morning. They diagnosed the problem. High pressure fuel pump. They will have it ready for me to pick up by 1:00 PM. I asked about the list of things the McKinney VW said. The brakes will need to be replace some time in the next year, the recommend a brake flush. The coolant is clear and normal (McKinney stated it was like milk). The rear sway bar bushings are in good condition, no replacement required (another thing we were told it needed). Keep in mind that the items that were called out by McKinney was performed by their Shop foreman :SAMUEL MURFIN!!!! Needless to say, I have reached out to VW USA. I will update when I hear back from them. Extremely displeased. Brought my car in for a stalling/poor idle problem. Told no fault in the system. Asked if they duplicated the concern, no answer. But wanted to up sell brakes, brake fluid flush, coolant flush, tire rotation, alignment.... They say the reason for the stalling and poor idle is that my car requires an oil change. I approve it. They tell me that but a ton of miles on the car to verify the fix. Great. I drive it home. It idles bad still and stalls almost at every light. Their Lead Master Certified technician SAMUEL MURFIN insists that it was fixed. Well, nope, still have the same problem. Will not be back! More
by Jettatx
Employees Worked With
Jared Johnson
December 15, 2019
Was sold a damaged vehicle. Edit: eventually it was covered I purchased a vehicle. There was damage that was missed during the final walkaround (that was done after dark). I brought the vehicle back in within I purchased a vehicle. There was damage that was missed during the final walkaround (that was done after dark). I brought the vehicle back in within 2 days and was told the policy was that if a vehicle was sold damaged, they were not responsible unless the damage was pointed out before I left the lot. It was confirmed with a manager that no matter what the damage was, since I left the lot with it they would not be responsible even if it was there before I purchased the car. Edit: After about 2 weeks of fighting with them, they agreed to at least bend it back into shape. I don't really care about the aesthetic blemish and after bending it back it does look like new from any distance. I would have preferred that they had made it new or that I had not bought a damaged vehicle in the first place. Lesson learned: inspect the vehicle you buy VERY closely and consider taking your own pictures before you leave the lot. I'll be raising the review to reflect the fact that at least something was done after 2 weeks of leaving negative reviews and complaining to every manager in the building. Shane House was finally able to help me out. More
by elgiraffe
Employees Worked With
Jason Helsley, Shane House, Tomi Nguyen
November 21, 2019
Service Center Dreams Even when the service center is slammed, the Mckinney Volkswagen team goes above and beyond to make sure that I am well taken care of and quickly. Whe Even when the service center is slammed, the Mckinney Volkswagen team goes above and beyond to make sure that I am well taken care of and quickly. When the work went longer than expected, I was given a loaner vehicle immediately to make the drive back down to Dallas. The next day, they drove all the way down to Dallas to swap vehicles with me. Above and beyond service. Thanks JR! More
by audrey.hardin
Employees Worked With
JR Arrington
November 08, 2019
I just recently moved to Mckinney in April, I've visited Mckinney VW Service center twice within that time frame. BOTH times I received my vehicle worse than given. The first time my vehicle was not givi Mckinney VW Service center twice within that time frame. BOTH times I received my vehicle worse than given. The first time my vehicle was not giving me any alignment issues, it was not pulling to the left or right, but they recommended an alignment and I agreed since it's normal service and I figured I needed it. When I picked up my vehicle not even 5 minutes into me driving back home I found my vehicle pulling drastically to the right!! I texted them and let me know, I will they responded quickly and fixed it as soon as possible by picking up my vehicle from my job. The second time was last Friday. I specifically took my car in to get a health inspection and oil change since the road trip I was taking was an 8-hour drive!! I specified this and they returned my vehicle with 30 PSI when its suppose to be 38PSI. My TPMS light went off within 5 mins of me driving. Needless to say, they can simply avoid issues like this by implementing QUALITY CHECKS. They wouldn't have so many unhappy customers. I won't be returning at all. I will drive to a different city to service my vehicle. More
by angieg
Employees Worked With
N/A
August 12, 2019
Broken Promises Poor experience my wife and I traded in an Audi A3 for a 2018 Tiguan. I was promised a new tire that had a sidewall indentation and to be reimbursed Poor experience my wife and I traded in an Audi A3 for a 2018 Tiguan. I was promised a new tire that had a sidewall indentation and to be reimbursed for a door damage the A3 door when i receive the final audi invoice. The audi invoice came in and over 5 trips to the dealership in almost a year, Trae Gibson sales manager and my sales person Christopher Riddle, have never come thru with their promises, only excuses. I would not recommend this dealership More
by audia3
Employees Worked With
Trae Gibson; Christopher Riddle
April 27, 2019
Cheaper payments This dealership helped us out with negotiating our car payments down to about 40-30 dollars below what it was originally, they we’re very helpful with This dealership helped us out with negotiating our car payments down to about 40-30 dollars below what it was originally, they we’re very helpful with explaining how to use all the features and advantages of one car over another and helped us save a considerable amount on our payments. More
by Ford C.
Employees Worked With
Mariana Gonzalez
