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Brandon Tomes Volkswagen of McKinney

McKinney, TX

4.7
1,347 Reviews

3600 S Central Expy

McKinney, TX

75070

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Showing 1,347 reviews

July 02, 2023

Very professional. Problem was taken care of in timely fashion. Did not feel pressured into unnecessary repairs like another dealership. More

by BALERTOM61
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shane Potts
Jul 02, 2023 -

Brandon Tomes Volkswagen of McKinney responded

BALERTOM61, thank you for sharing 5-stars! We're glad to hear our team is professional and timely! We appreciate your endorsement and look forward to serving you additionally in the future. Best wishes!

July 02, 2023

This dealer is overpriced - I paid $1200 for fee oils change - I know that I can do it in less than half in normal place. On top - they added some recycle fee of around $80 which was not quoted at check More

by alonvax
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Jul 18, 2023 -

Brandon Tomes Volkswagen of McKinney responded

Alon, we are so sorry to hear you were upset with the pricing and fees during your last service visit. We understand that our Service Manager, Cody Griffin reached out by phone to chat with you about your frustrations and see what we could do to make it right. Cody noted that he offered to detail your vehicle to make up for the lacking experience. We look forward to seeing you next weekend! You may always reach Cody directly at cgriffin@tomesautogroup.com or 972) 632-2022 if needed in the interim. See you soon. Take care!

July 02, 2023

Brent in the service dept was really great! He kept me updated on the status of when my car would be ready and of any changes that came up. More

by ANGELA34
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brent
Jul 03, 2023 -

Brandon Tomes Volkswagen of McKinney responded

ANGELA34, thank you for sharing 5-stars! We're happy to hear Brent kept you updated and provided a great experience! We appreciate your endorsement and look forward to serving you additionally in the future. Thanks again!

July 01, 2023

Great experience. Exceptional service. Responded quickly to my questions. Outstanding! When I need another vehicle, I will go here! More

by bdmacm
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ryan Tomes, Justin Bunker, Chase Windham
Jul 02, 2023 -

Brandon Tomes Volkswagen of McKinney responded

bdmacm, thank you for sharing 5-stars! We're pleased to hear our team provided a great experience and exceptional service! We appreciate your endorsement and look forward to serving you additionally in the future. Best wishes!

July 01, 2023

Amazing experience…. .Very knowledgeable, Outstanding staff! attentive & friendly. Had the best service experience at this dealership. More

by MOGCARRIER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brent Billue (Service Advisor)
Jul 02, 2023 -

Brandon Tomes Volkswagen of McKinney responded

MOGCARRIER, thank you for sharing 5-stars! We're happy to hear our team is knowledgeable and attentive! We appreciate your endorsement and look forward to serving you additionally in the future. Best wishes!

July 01, 2023

I had an excellent experience at this dealership! This was my first time buying a car from Volkswagen and I will be a life long customer. They made the process simple and easy to understand without More

by lauren.heiler3
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ryan & Lane get 5+ stars!
Jul 02, 2023 -

Brandon Tomes Volkswagen of McKinney responded

lauren, thank you for sharing 5-stars! We're glad to hear Ryan provided an excellent experience! We appreciate your endorsement and look forward to serving you additionally in the future. Thanks again!

July 01, 2023

This was a very good experience. Everyone was very friendly. The dealership was very clean. More

by RTBOUCHARD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Bunker, Chase Windham
Jul 02, 2023 -

Brandon Tomes Volkswagen of McKinney responded

RTBOUCHARD, thank you for sharing 5-stars! We're happy to hear our team is friendly! We appreciate your endorsement and look forward to serving you additionally in the future. Best wishes!

July 01, 2023

Everyone I worked with was very knowledgeable and friendly. They were great to work with More

by psarahtops
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Oscar Flores
Jul 02, 2023 -

Brandon Tomes Volkswagen of McKinney responded

psarahtops, thank you for sharing 5-stars! We're happy to hear our team is knowledgeable and friendly! We appreciate your endorsement and look forward to serving you additionally in the future. Thanks again!

June 30, 2023

Had the best car sale and service experience at the dealership. The helped me secure a 2023 Volkswagen GTI and had a really smooth process. The sales team and financial officer transparent and helpful. More

by zubin.razak
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ovy
Jun 30, 2023 -

Brandon Tomes Volkswagen of McKinney responded

zubin.razak, thank you for sharing 5-stars! We're happy to hear our team provided a great sale and service experience! We appreciate your endorsement and look forward to serving you additionally in the future. Thanks again!

June 26, 2023

One of the best experiences I have ever had buying a car at a dealership More

by Golf GTI custo
Sales Price Transparency
Recommend Dealer
Yes
Employees Worked With
Nate
Jun 27, 2023 -

Brandon Tomes Volkswagen of McKinney responded

Thank you for sharing 5-stars and congrats on the GTI! We appreciate your endorsement and look forward to serving you additionally in the future. Enjoy the new car. Take care!

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