Brandon Tomes Volkswagen of McKinney

Original service rep gave me a hard time about providing a credit instead of giving me a refund for $150+ alignment charge covered by my extended warranty. Service manager remained to be “unavailable availa a credit instead of giving me a refund for $150+ alignment charge covered by my extended warranty. Service manager remained to be “unavailable available” for three days who begrudgingly authorized a second, helpful service rep, to issue a refund to my credit card which required three weeks to process because of “dealership policy”. More

Lance did well, and the concierge was fantastic. Timing was a little lackluster, otherwise nice place! Timing was a little lackluster, otherwise nice place! More

Shane was great; quick communication and attention to detail. Got us in and out in a reasonable amount of time and had the vehicle ready when we arrived. detail. Got us in and out in a reasonable amount of time and had the vehicle ready when we arrived. More

Lance was wonderful. Helpful, sweet, genuine and low key he was exactly what a salesperson should be. Cant say enough good things about Lance. Helpful, sweet, genuine and low key he was exactly what a salesperson should be. Cant say enough good things about Lance. More

Our experience was fantastic at Brandon Tomes! !! Melodie was an exceptional sales person & I absolutely LOVE my Atlas!!!! !! Melodie was an exceptional sales person & I absolutely LOVE my Atlas!!!! More

I found the vehicle online that I was interested in and sent an inquiry in. Said reached out to me quickly and was able to answer questions and set up an appointment for me to come in. We worked through th sent an inquiry in. Said reached out to me quickly and was able to answer questions and set up an appointment for me to come in. We worked through the deal quickly and I’m happy with my purchase. Everyone I interacted with was friendly and welcoming. More

Great every time! Everyone is so friendly and helpful. This is the best dealership I have ever worked with. Everyone is so friendly and helpful. This is the best dealership I have ever worked with. More

Garrett was very helpful, answering all my questions. Explained the services being performed, even checked for any recalls on my vehicle. He asked if I was familiar with the waiting area and to help my Explained the services being performed, even checked for any recalls on my vehicle. He asked if I was familiar with the waiting area and to help myself to the coffee and or water. Nice facilities. More

Great service and quick turnaround. Kept me informed and even topped off oil a few weeks back when I came in quickly Kept me informed and even topped off oil a few weeks back when I came in quickly More

Jonathan and staff were helpful, responsive and clear on communication, price on the quote was way to high. communication, price on the quote was way to high. More