Brandon Tomes Volkswagen of McKinney

Good communication, good price, and Dave Snow was very knowledgeable and informative. I didn't feel like he was a typical "used" car salesmen. I received a call within a few hours of my email about the ca knowledgeable and informative. I didn't feel like he was a typical "used" car salesmen. I received a call within a few hours of my email about the car. I do feel like a free service visit with any new or used car would be an added benefit to the customer. My used vw golf popped up a check engine light the day after I bought it so it would of been nice to have that free service visit. Also some sort of 7 day warranty just to make sure there wasnt something terribly wrong with the car. Normally I hate being sold an extended warranty but I was never even offered an extended warranty. Overall I received good service. More

My experience here was awesome! I normally do not fill out surveys, but when I have a great service experience I feel like it is important to highlight the people that made my experience so wonderful. No out surveys, but when I have a great service experience I feel like it is important to highlight the people that made my experience so wonderful. Not only was Gene very professional and great to work with, so were all of his coworkers. I really did enjoy my experience at VW McKinney and look forward to going back again!!! More

Kevin responded to my internet inquiry within 10 minutes. I thought 'WOW' this person is really on the ball. I found the link from our Company website and thought I would just inquire to see what type of r I thought 'WOW' this person is really on the ball. I found the link from our Company website and thought I would just inquire to see what type of response and offerings I could get on a new Jetta. Working with Kevin through emails was more efficient that I ever thought it would turn out. His offer met my expectations and we closed the deal within 24 hours. No hassles to manuever through. Overall experience was Great! More

I'm happy VW openned in Mckinney; much better than driving to Richardson. I usually hate dealing with recalls but McKinney Staff is excellent. Gene's professionalism and kindness was amazing; not what driving to Richardson. I usually hate dealing with recalls but McKinney Staff is excellent. Gene's professionalism and kindness was amazing; not what i'm use too in assisting with my vehicle. The facilities was clean, staff nice and professional, and they even called to let me know when my vehicle was ready (i'm not use too that.) I was even informed of why a service light kept coming on and what repair was needed unlike another repair facilities who told me it was nothing but the gas cap; which was wrong. What shocked me even more was that upon returning to pickup the car they even washed my car and tires. Amazing. My husband and me will definitely return when needed. More

I brought my 2009 Jetta TDi in for its 30K mile check-up and Gene was so courteous when I brought my car in earlier than the scheduled appointment and had my car ready to go earlier than he had committed to and Gene was so courteous when I brought my car in earlier than the scheduled appointment and had my car ready to go earlier than he had committed to have it ready. He called me promptly so I was able to pick up my car and move on with my busy day. He was very friendly and the service was FREE (one of my favorite benefits of buying a new car.) A really nice dealership with whom to work. More

Our visit to this dealership was wonderful. We were just stopping by for a test drive and ended up buying a new 2011 Tiguan. I would say that is exceptional service. Willy was fantastic as he gave us room t stopping by for a test drive and ended up buying a new 2011 Tiguan. I would say that is exceptional service. Willy was fantastic as he gave us room to make our decision without feeling pressured. I feel that I am a lifelong VW driver. Thank you to Willy and the rest of the McKinney VW team. You will certainly be recommended. More

I went in with an engine light on. I had no appointment, however they got me right in. They gave me a ride to my daughter's home in Mckinney and fixed my problem the same day. There were two appointment, however they got me right in. They gave me a ride to my daughter's home in Mckinney and fixed my problem the same day. There were two active recalls on my vehicle and they took care of those at the same time. I am very pleased with this dealership and would recommend them to my friends and family. More

Had a nagging engine light problem with my wife's EOS. Pete and the service department worked on the recurring problem twice and finally have fixed it for good. Always have received prompt, courteous, tr Pete and the service department worked on the recurring problem twice and finally have fixed it for good. Always have received prompt, courteous, treatment with every service experience at McKinney VW Boardwalk. Michael, the service driver, is also very courteous and certainly makes you feel welcome. Highly recommend this dealership from a service standpoint, have had no experience with buying a car here but will certainly consider them when we are ready for another VW. So many companies could learn about customer service from you guys!! More

I met Joe Luna, first through the live chat on your website. He was very friendly and professional, listening to my needs. He was very honest from the beginning, letting me know he will search for th website. He was very friendly and professional, listening to my needs. He was very honest from the beginning, letting me know he will search for the car I wanted. A few days later he emailed me that he had a Jetta for me that met my needs. I went in to see Joe and instantly, he made me feel very comfortable. Again, I found his listening skills to be excellent. He answered all my questions and allowed me to come to the conclusion that this car was the right one for me. I will highly recommend Joe to anyone interested in buying a VW. More

I have been to 2 other dealerships in 2 other cities with my "transmission issues". They both told me that nothing was wrong and they checked the tranmisission. When I talked to other mechanics they would te my "transmission issues". They both told me that nothing was wrong and they checked the tranmisission. When I talked to other mechanics they would tell me it sounds like a transmission issue. Gene and his team never once tried to get rid of me or try to take advantage of me. As a female more often than not this happens. I would recommend this dealership to anyone!! More