Brandon Tomes Volkswagen of McKinney

2001 Passat required 95000 mile service and mechanic discovered CV joint boots were torn and leaking grease and required replacement. Altogether the service was completed in 4 hours. Personnel were fri discovered CV joint boots were torn and leaking grease and required replacement. Altogether the service was completed in 4 hours. Personnel were friendly and facility is neat and clean. Would recommend this dealer. My appointment was made on line, and when I arrived the car was taken in immediately. More

It is my pleasure to write this letter of recommendation on behalf of Dave Snow and Jon Donahue. I am extremely happy with my decision on leasing a 2011 CC. I am most impressed by the level of professiona on behalf of Dave Snow and Jon Donahue. I am extremely happy with my decision on leasing a 2011 CC. I am most impressed by the level of professionalism, courtesy, LISTENING SKILLS and EXTREME patience. I originally purchased a VW Jetta GLI from Metro VW in Sept. 2009 and had a great experience with them. I had a lease, allowing me only 12,000 miles. As of January 2011 I had 28,000 miles! I decided to go to McKinney Dealership because I had moved to Frisco and it was a closer location for me. When I first walked into the dealership back in January, I had a HORRIBLE experience with the previous Sales Consultant there. Without going into too much detail, the Sales Consultant clearly needed some sales training on how to listen to their customers instead of jumping into a sale that had NOTHING to do with what I was looking for. My goal was to get a lower monthly payment or get into a new car with more miles putting little to nothing down as I was trading in a car. The Sales consultant at the time, said "Great news! We can get you a CC for $535 a month, but you'll have to put $10,000 down! Or you can get that brown Passat for around the same montly payment your paying now" After asking him what that payment would be, his response was "close to $500 a month." I thought this was a joke!! After sitting there for 3 1/2 hours, he couldnt tell me what my payment would be. Me being a Sales Manager for a Luxury Home Builder and in sales (and him knowing that after the first 10 seconds after meeting him), I thought I would have been one of his easiest clients. I told him EXACTLY what I was hoping to accomplish and didnt want to play the sales game, and just wanted to see if it was possible for me to trade in my lease for a new lease because of my overage on miles, or buy my car. Long story short, I walked out of there after 3 1/2 hours extremely frusterated and upset and 3 steps behind where I originally was. Dave Snow had gotten a hold of my file back in January and his follow up skills were impecible!! He put in a great amount of effort into bringing me back into McKinney Volkswagon. I had explained my situation in great detail over the phone and the reasoning for me not wanting to come back to your dealership based on the level of service I had first received. I was so taken back on my first visit, that I never thought I would EVER lease again, step foot in McKinney VW or ever buy a Volkswagon for that matter. Dave was extremely patient with me and my crazy busy work schedule. Dave even went the extra mile for me and would email me updates on how I can make my situation work and get out of my lease quicker. After months of him following up with me, I felt comfortable going back in and giving it another try. Dave built trust by remembering my situation and took the time to really understand what I was looking to accomplish. Within 15 minutes of being there, he was able to tell me that it was possible and I was able to get what I wanted in a car! He not only showed me the features of this car, but the BENEFITS of how it will make my work more convenient being on the road so much. Jon took the time to greet me and thank me for coming in and giving it another shot. When we got down to the financial end of it, Jon was able to make the deal happen without any hesitation with a smile on his face. Jon would pop in every so often to make sure I was ok and things were going smoothly. I saw the enthusiasm that Dave Snow and Jon Donahue had for their job and it is that enthusiasm that makes them such a tremendous team and so successful at what they do. In summary, Dave and Jon put in a great amount of time and I really appreciate their efforts and assistance. I can honestly say, that I will reccommend this team to friends and family. Thanks again!! Blake Cieslak More

When my husband and I first visited McKinney VW it was only to look at the new Jetta model, since we were customers at another local dealership. Knowing that information up front, Willie still took an ho only to look at the new Jetta model, since we were customers at another local dealership. Knowing that information up front, Willie still took an hour of his time showing us the new 2011 Jetta and even took us on a test drive. He was kind, patient and very informative. He wished us the best of luck as we left McKinney VW that evening and my husband and I both commented on what a nice change that was from the typical pushy saleman approach. We received follow up phone calls from Willie; he was never pushy, but always appreciative of the opportunity to share VW with us. Willie always wished my family a good day and never forgot to wish my daughter a happy day as well....she loves him! It was Willie's spirit that brought us back to McKinney VW. The true feeling that he wanted to work for us and wanted what was best for our family. He along with John and Matthew helped us become the owners of a beautiful new 2011 Jetta. They all worked very hard for us and we will certainly recommend McKinney VW to our friends and family. More

Very postitive experience for me from the time I filled out the online inquiry to the time of delivery and beyond. I have recieved several phone calls and several emails just checking up on me months afte out the online inquiry to the time of delivery and beyond. I have recieved several phone calls and several emails just checking up on me months after the sale just checking on me to see if I am completely happy and if I had any questions. I had been to other VW dealerships before McKinney VW, and would recommend McKinney VW over any of the others no matter the distance. Great Experience More

Dear Vince, I am writing to you in regard to Dave Dear Vince, I am writing to you in regard to Dave Snow, the salesman who worked with us on our recent Jetta purchase in December, 2010. Although Dear Vince, I am writing to you in regard to Dave Snow, the salesman who worked with us on our recent Jetta purchase in December, 2010. Although this message is belated, on behalf of my wife, Maria, and myself, I wanted to tell you how pleased we were with Dave’s patience and professionalism throughout the sales process. As you may recall, we are the customers that were purchasing a base model 2011 Jetta for my wife, back on December 10, 2010. However, on the evening we were to take delivery, we discovered that the base model did not include cruise control – an essential feature for my wife. Rather than trying to convince us that cruise control was not essential – for the sake of making the sale – Dave quickly acknowledged that not only was he unaware of the absence of cruise control on the base Jetta, but Dave also quickly nullified the sale, acknowledging the mistake and validating my wife’s opinion about that particular vehicle for her purposes. In other words, Dave – perhaps without knowing it – made the sale that evening in both our minds. We awkwardly parted company that evening. However, Dave continued searching Volkswagon’s inventory for another vehicle that might better meet our needs. While we certainly had the option to shop elsewhere at that point, both my wife and I were so impressed with his ability to put himself in our shoes that, for us, there was only one car salesman. We ultimately purchased a Certified Pre-Owned 2008 VW Jetta (with cruise control, of course) with Dave’s help. It’s a great car with which my wife is very pleased – and where my wife is concerned, that’s saying something ! Which brings me to the ultimate reason for this letter – the fact that throughout the sales process, Dave listened to my wife’s concerns, her likes and dislikes, and was extremely thorough and patient in showing her all the features, taking her on multiple test drives, etc. It was actually quite remarkable, and I want to impress upon you what a valuable person Dave is to your dealership. In a time when the economy has us all worried about our businesses, you have a role model of how a salesman should conduct him or herself. Nothing is more valuable to any sales organization than the capacity and patience to listen and share a prospective customer’s point of view. Our daughter will be graduating college within the next 18 months and I will bring her here, without reservation, to work with Dave when she is looking for a new car. Treat this man well. Your future depends upon it. Kind regards, Carl Reinelt More

I have bought my last 2 cars from Dave Snow. He is very friendly, knowledgeable, and a trustworthy person. I feel he wants to make the customer happy and not just concerned with making a sale. He is grea friendly, knowledgeable, and a trustworthy person. I feel he wants to make the customer happy and not just concerned with making a sale. He is great at explaining the whole process of buying a car. I came in without my husband. For the first time I bought a car by myself, and it was an overall great experience, because of Dave Snow. I will be back in the future. More

Working with Dave Snow was a pleasure. The reason we stopped in at the dealership was to look at vehicles, not to purchase. We were going to other dealerships that day, but after meeting with Dave and stopped in at the dealership was to look at vehicles, not to purchase. We were going to other dealerships that day, but after meeting with Dave and driving and checking the Jetta we decided to buy the car. The nicest thing about this dealership was absolutely no pressure, quite different than other places we had visited. More

Gene was great!! He will be who I contact for all of my service needs. I had issues with VW in the past on a different vehicle and was not pleased. Gene has changed my mind in regards to the staff of VW. H service needs. I had issues with VW in the past on a different vehicle and was not pleased. Gene has changed my mind in regards to the staff of VW. He is only one associate of many but he was FABULOUS!!! More

I was shopping for a VW Jetta for my son. This is his first car. His mother(Patty) and had looked at several cars. We found a Jetta at Boardwalk but it was a bit too much. Mr. Joe Luna met me in the park first car. His mother(Patty) and had looked at several cars. We found a Jetta at Boardwalk but it was a bit too much. Mr. Joe Luna met me in the parking lot. He is extremely professional, knowledgeable and very energetic and wants to help. It was apparent from the onset that I was going to try and buy a car from Joe. Joe kept me up to date on what cars might be available. He called said he might have the car. Well as it turned out it was the right car the right price and perfect for what we envisioned for our son (Jackson) first car. We had a little issue with a static fault trip. Steve Mulholland is the Service Manager for Boardwalk VW. Took ownership and made the car right. He said he would, Steve kept his word. To sum it up we are more than happy with our whole experience, we would recommend this dealership and Joe Luna to anyone we know is looking for a new or used car. Thank you Boardwalk Volkswagen! Regards, Peter M Couzynse Jackson B. Couzynse Patty Watson More

I called for an appointment to have an oil change and was greeted by the friendly voice of Peter Haley, a Service Manager. When I arrived he greeted me and told me the various things that could be checked on greeted by the friendly voice of Peter Haley, a Service Manager. When I arrived he greeted me and told me the various things that could be checked on my 2003 VW Convertible but put no pressure on me to do more then I needed. The work was done in a timely manner and the car returned to me nice and clean. My experience was far superior to the other dealership in Richardson. I appreciate the positive atmosphere and the manner in which he took care of a rather simple service on my car. More