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Brandon Tomes Volkswagen of McKinney

McKinney, TX

4.7
1,347 Reviews

3600 S Central Expy

McKinney, TX

75070

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Showing 1,347 reviews

June 30, 2011

I found the perfect Jetta on line, then called the dealership and spoke with Willy Castillo. He was very friendly and, most importantly, knowledgeable and helpful. He answered many questions which c More

by SusanVigen
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
1- sales and business
Jul 01, 2011 -

Brandon Tomes Volkswagen of McKinney responded

I want to thank you for putting your confidence in Willy Castillo and the rest of us at McKinney Volkswagen. We are pleased to hear you had a wonderful experience especially after driving over 200 miles to get here! Do not hesitate to contact Willy, any of the Sales Managers, or me if there is anything we can do to assist you, your family, or your friends. Enjoy driving your new Jetta SE! Douglas Lucas Customer Relations Manager McKinney Volkswagen

June 30, 2011

me and my girlfriend meagan taylor came in to get service done on our 07' jetta. while we waited we decided to look around. we were aproached by kamron who took us on a few test drives. when we were done we More

by marques&meagan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
kamron moghtader,daren davis,doug lucas,peter in repairs, and joe in finance
Jul 01, 2011 -

Brandon Tomes Volkswagen of McKinney responded

I want to thank you for putting your confidence in Kamron Moghtader and the rest of us at McKinney Volkswagen. We are pleased to hear you were so happy with our customer service! Do not hesitate to contact Kamron, any of the Sales Managers, or me if there is anything we can do to assist you, your family, or your friends. Enjoy driving your new Jetta SE! Douglas Lucas Customer Relations Manager McKinney Volkswagen

June 29, 2011

I have been a Volkswagen owner for many years and I must say that my recent experience at McKinney Volkswagen was by far the best I've ever had. My husband and I dealt with Darren Davis who went above and b More

by Love My VW
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Darren Davis
Jun 29, 2011 -

Brandon Tomes Volkswagen of McKinney responded

I want to thank you for putting your confidence in Darren Davis and the rest of us at McKinney Volkswagen. We are pleased to hear you had a great experience! Do not hesitate to contact Darren, any of the Sales Managers, or me if there is anything we can do to assist you, your family, or your friends. Enjoy driving your new Volkswagen! Douglas Lucas Customer Relations Manager McKinney Volkswagen

June 29, 2011

Bobby Owens was as friendly and accommodating as any auto salesman I've ever dealt with in my life. He was not pushy, in the least, and he made us feel comfortable, even the negotiations become heated. Bob More

by adamgriffiths
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bobby Owens, Bobby Owens
Jul 01, 2011 -

Brandon Tomes Volkswagen of McKinney responded

I want to thank you for putting your confidence in Bobby Owens and the rest of us at McKinney Volkswagen. We are pleased to hear you had an overall comfortable experience, especially when it sounds like at one pointthings were a little uncomfortable for you. Do not hesitate to contact Bobby, any of the Sales Managers, or me if there is anything we can do to assist you, your family, or your friends. Enjoy driving your new Jetta SEL and new Tiguan SEL! Douglas Lucas Customer Relations Manager McKinney Volkswagen

June 29, 2011

We returned because of how we was treated three months ago and that car was totaled due to hail damage. So we returned to see about another car and used the same salesman. More

by pdosealt
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bobby Owens, Bobby Owens
June 28, 2011

Our service consultant, Brandon Hill, is a big reason we keep returning to McKinney Volkswagen. He treats us like friends, not faceless customers. He's honest and upfront about what does and doesn't need to More

by badmojo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandon Hill, Brandon Hill
Jun 29, 2011 -

Brandon Tomes Volkswagen of McKinney responded

I want to thank you for putting your confidence in Brandon Hill and the rest of us at McKinney Volkswagen. We are pleased to hear you have developed a great trust in our Service Department! Do not hesitate to contact Brandon, Steve Mulholland (our Service Manager), or myself if there is anything we can do to assist you, your family, or your friends in the future. Douglas Lucas Customer Relations Manager McKinney Volkswagen

June 27, 2011

Willy and Bobby were great to deal with when buying my used Beetle convertible. They promptly returned my calls and provided me with excellent customer service. I would definately recommend McKinney Vol More

by ktf0764
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Williy Castillo and Bobby Owens, Bobby Owens
Jun 27, 2011 -

Brandon Tomes Volkswagen of McKinney responded

I want to thank you for putting your confidence in Bobby Owens, Willy Castillo, and the rest of us at McKinney Volkswagen. We are pleased to hear you had an excellent experience! Do not hesitate to contact Bobby, Willy, any of the Sales Managers, or myself if there is anything we can do to assist you, your family, or your friends. Enjoy driving your new New Beetle! Douglas Lucas Customer Relations Manager McKinney Volkswagen

June 25, 2011

Joey Debardo went out of his way to make sure we are satisfied customers with this dealership. We have never felt so taken care of by a dealership. We were very impressed with the way he took care of More

by john paul
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joey Debardo
Jun 25, 2011 -

Brandon Tomes Volkswagen of McKinney responded

I want to thank you for putting your confidence in us here at McKinney Volkswagen. We are pleased to hear you had a great experience with our Service Department! Do not hesitate to contact Steve Mulholland (our Service Manager) or myself if there is anything we can do to assist you, your family, or your friends in the future. Douglas Lucas Customer Relations Manager McKinney Volkswagen

June 22, 2011

I feel like I received a bit of a 'run around' from this dealership. Their communications are terrible, and when you come in to talk to someone they are conveniently not there. That being said, if you are l More

by bobbyray290
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Chris, Kyle, Doug
Jul 22, 2011 -

Brandon Tomes Volkswagen of McKinney responded

My name is Douglas Lucas, and I am the Customer Relations Manager at McKinney Volkswagen. I read your review on DealerRater.com. We are committed to providing high quality customer service, but based on your review, you did not share that experience. That is very disappointing to us. After reviewing your file, I do apologize for the lack of communication you received after the purchase of your Corvette. Our Management Team has reviewed your case to see how we can improve our follow up process with all of our customers, both of New and Pre-Owned vehicles purchased from our store. The type of car purchased should not determine the type of follow up care received. But I do want to thank you for your feedback because it gave me the opportunity to find out about your situation. Once I knew about it, I could work with our team to ensure it was addressed to your satisfaction. We want to address our customer's concerns, not sweep them under the rug. Finally, thank you for updating your review to reflect that although your experience was far from perfect, it was improved upon once you made use of DealerRater.com Douglas Lucas Customer Relations Manager McKinney Volkswagen

June 20, 2011

We worked with Jeff French on the purchase of a 2008 Audi A4.He was very professional,honest, and followed through on all his commitments.Would highly recommend him and the dealership to anyone. More

by davisth66
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
jeff french
Jun 23, 2011 -

Brandon Tomes Volkswagen of McKinney responded

I want to thank you for putting your confidence in Jeff French and the rest of us at McKinney Volkswagen. We are pleased to hear you had a very good experience! Do not hesitate to contact Jeff, any of the Sales Managers, or myself if there is anything we can do to assist you, your family, or your friends. Enjoy driving your new Audi A4! Douglas Lucas Customer Relations Manager McKinney Volkswagen

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