Brandon Tomes Volkswagen of McKinney

We were driving around specifically for a VW Jetta and ran across this dealership. When we walked in the door, we were greeted by the salesperson and asked about their used Jettas. He asked basic question ran across this dealership. When we walked in the door, we were greeted by the salesperson and asked about their used Jettas. He asked basic questions and what our budget was going to be. Because the timing was so late I just wanted a quick run-down of pricing options of what they had available. Now, looking back on it, when he had asked me what type of payments I was looking for I had responded with somewhere around $250 in 48 months (I actually meant around 60 months). I had tried explaining that there could also be down payments but he wouldn't expand on that as I can only assume he thinks that I do not have the money for it. He was quick and to the point. To top the "experience" off, when we were leaving, we had overheard him talking to his colleagues about the situation and it felt very belittling. I understand that in today's tough times, and with people looking for reliability and value, a car dealership would sympathize. I understand that not all salesmen are the same but I can criticize on the ones I had the "pleasure" of experiencing. More

Chuck was a pleasure to work with. Everyone at the Dealership was friendly & nice. We really love our New 2012 CC! Thank you all for everything! We will be back. Jeffrey & Eileen Henley Dealership was friendly & nice. We really love our New 2012 CC! Thank you all for everything! We will be back. Jeffrey & Eileen Henley More

wroking with gene was great I called him and he gave me the time I wanted to get my car in. After I had arrived he walked out and welcomed me and told me how long it would take to service my car. It was the time I wanted to get my car in. After I had arrived he walked out and welcomed me and told me how long it would take to service my car. It was done ahead of time and I was out of there. great job by Gene May and your staff More

I purchased my 2011 Jetta SEL at the very beginning of June 2011. The car came with factory navigation. I began to browse online to see if my brand new car did, indeed, have the latest version of the June 2011. The car came with factory navigation. I began to browse online to see if my brand new car did, indeed, have the latest version of the Navteq navigation maps installed. To my surprise, the new version had come out just 2 weeks after purchasing my vehicle. I understood that VW had no policy of updating navigation maps once the vehicle was sold. However, I felt that with the maps update being so expensive ($199+tax&shipping) and the car being so very new, that I was going to be extremely unhappy if I was going to have to shell out another $200+. I contacted VWs customer service, who put me in touch with Steve Mulholland, the Service Manager at Volkswagen of McKinney. Going into my conversation with Steve, I truly expected to have a fight on my hands about the maps update. The reality of the situation was the complete opposite. Steve completely understood my frustration, never uttered anything resembling a negative comment, and did everything in his power to right the situation, which he accomplished. I continue to tell friends and family coming from higher-end vehicles, "If you decide to purchase a Volkswagen from McKinney Volkswagen, the service after the purchase you receive will be as good, if not better, than anything you might be familiar with from BMW or Mercedes Benz. I couldn't be happier with Steve and his dealership. More

I met Mr.Willy Castillo a year ago when I bought my Volkswagen CC 2010 and I was very pleased to do business with him.He is very professional, respectful and friendly and above all very efficient.He wi Volkswagen CC 2010 and I was very pleased to do business with him.He is very professional, respectful and friendly and above all very efficient.He will go above and beyond to have his customer highly satisfied. We visited him again to find out the current deals in order to buy a car for our daughter and were happy once more with the great customer service he offered. VKN - McKinney,TX More

Purcased new CC. Great car, Great buying experience. Willie friendly, informative, yet would give my wife and myself, time to consider how the car met our needs. Darren was very professional in getting Willie friendly, informative, yet would give my wife and myself, time to consider how the car met our needs. Darren was very professional in getting us to fair price painlessly. Good car buying expereience. If you haven't looked at VW lately, you are missing a great auto value. We drove down from Oklahoma, it was wortht the trip. More

Admittedly, Dave Snow (our salesman) was incredibly gracious and embarassed by the incident, but any organization is only as good as its management, and the management here is anything but. I placed a gracious and embarassed by the incident, but any organization is only as good as its management, and the management here is anything but. I placed a deposit on a used vehicle, only to have it sold out from underneath me by the used car manager. I lost time off work, had made arrangements for both a ride to and from the dealership, and all I received was a rude explanation of how that's just the way things are. So much for making a deal - I had placed my deposit on a Thursday evening, and was told Friday morning that the car was gone - not even 16 hours!! More

We had a great experience with Mckinney Volkswagen. Chris was very knowledgeable and able to answer all our questions. He guided us to the best Volkswagen to meet our needs. He did not pressure us Chris was very knowledgeable and able to answer all our questions. He guided us to the best Volkswagen to meet our needs. He did not pressure us at all into buying a vehicle. Other salesmen and dealerships could take lessons from Chris and McKinney Volkswagen! More

Brandon Hill is a great service agent. He is always helpful in dealing with the third-party service company on my 2000 VW Beetle. I would highly recommend VW of McKinney for new or used car service. helpful in dealing with the third-party service company on my 2000 VW Beetle. I would highly recommend VW of McKinney for new or used car service. More

I went into the McKinney VW dealership with intentions of just getting information to buy in a month but Dave was incredibly friendly, helpful, and patient with my first-time-buyer nerves and abundence of qu just getting information to buy in a month but Dave was incredibly friendly, helpful, and patient with my first-time-buyer nerves and abundence of questions. He helped me find the best option for me and I couldn't be happier with my New 2011 Red Jetta SE! The experience will definitely make me look at the McKinney VW dealership in the future when I am ready for another car. More