Brandon Tomes Volkswagen of McKinney

Mr. Willy Castillo – Mr. Castillo did an excellent job. He welcomed us at the front door and provided good information related to various options and colors for the Jetta model along with a test drive and He welcomed us at the front door and provided good information related to various options and colors for the Jetta model along with a test drive and warranty information. He also helped negotiate a final price with the sales manager. He worked painstakingly in order to get our car ready around closing time by changing license plates and authorizing to take our car before signing the final documents with the business office and scheduling an appointment with Doug. He also had to arrange a minor repair of the gas cover with the service department and also arranged a ride for me to go home in his own car. He knows what it means to take care of a customer. While the service department personnel and customer pick up and drop off personal told him that their job is to take care of service department instead of taking care of sales customers, Mr. Castillo helped me. Ms. Susan Johnson- She was well prepared with her documents and covered all aspects by providing an excellent explanation. She sold us on the extended warranty without using any sales gimmicks or scare tactics. We enjoyed our conversation with her and found her very easy to work with. I have the following suggestions for the Dealership Owner/President: 1. Salespeople need to be supported by all other dealership departments because they are the ones that bring in the revenue. 2. Everyone should respect and listen to the sales person as long as they are working to take care of a customer. 3. Be flexible in solving problems related to customer service. 4. Customers want to close a transaction as fast as possible and don’t want to wait more than two hours to finish a deal. 5. Anyone who does not take care of the customer should not be a part of your organization, especially in this current economy with over 9% unemployment and major financial difficulties for car dealers everywhere. More

The dealership was great to work with from the time we walked through the front door until the deal was approved. Our sales rep Joe Luna was fantastic, and I would recommend him to anyone. I will most l walked through the front door until the deal was approved. Our sales rep Joe Luna was fantastic, and I would recommend him to anyone. I will most likely buy from Joe and the dealership again in the future. The finance department was also most helpful in getting us a great rate on the vehicle. I have no complaints whatsoever-it was an excellent experience working with Joe Luna and McKinney Volkswagon. Sincerely, Kevin Ford More

Joe is a very personable salesmen. He was very knowledgable about his product and I never once felt uncomfortable around him during the sales process. I will highly recommend him to my friends wh knowledgable about his product and I never once felt uncomfortable around him during the sales process. I will highly recommend him to my friends when they are buying a car. Thanks again! Stuart More

We've bought a number of cars over the years, and this is the first time we were both completely comfortable with the entire sales process. From the time I first walked in the door, Alex was friendly, perso the first time we were both completely comfortable with the entire sales process. From the time I first walked in the door, Alex was friendly, personable, and very knowledgable about his product. Alex very very attentive and listened to what we were saying. This allowed him to understand how to craft the best "deal" for us. I've been in Large Account Sales for a number of years, and I was impressed by Alex's demeanor and professionalism. I would highly recommend him and the team at McKinney VW when you are looking for a new (or used) car. More

Willy was very helpful in finding the car I now own. The people at Mckinney Volkswagen worked very hard and dillegently to find the right car for me at a reasonable price. I would recommend this dealer bec people at Mckinney Volkswagen worked very hard and dillegently to find the right car for me at a reasonable price. I would recommend this dealer because of the hardworking staff and consideration they placed in my investment. More

We have never had a more pleasant buying experience than we had at Volkswagen McKinney! The moment we walked in everyone was friendly and very helpful. The process of doing the deal was pressure and hasse we had at Volkswagen McKinney! The moment we walked in everyone was friendly and very helpful. The process of doing the deal was pressure and hassel-free, everything went like clockwork! And I can't thank Darren, Kevin, Susan and Doug enough! I am thoroughly enjoying my new car and will recommend friends and family to Volkswagen McKinney! More

Kevin Teller greeted us with a genuine smile and handshake in the parking lot as we were "inspecting" the vehicle we saw on the website. He was informative and friendly with a an easy personality t handshake in the parking lot as we were "inspecting" the vehicle we saw on the website. He was informative and friendly with a an easy personality that wasn't pushy or intimidating. He made us feel very relaxed and comfortable. My husband enjoyed the test drive and we decided to purchase the car. Kevin worked with us on the price and was very good at negotiating. Overall both parties were pleased with the outcome I think. I of course would have liked a lower price, but then who doesn't? When it came to the actual signing and paperwork, it went smoothly. We were offered several warranties, all of which were explained clearly. Would I recommend this dealership to a friend? I believe so based on our experiences so far. I would highly recommend Kevin as a sales rep to anyone looking for a car. We had been to several dealerships, and of them all Kevin worked the best at trying to meet our needs. He got us into my husbands dream car. I would bet my husband is still grinning right now thinking of his car. Thank you for making our experience pleasant, and thank you for making my husband smile like only a car can. More

I was in the market for a particular model and color of a Jetta TDI and my salesman called me when he saw it being delivered on a truck with new vehicles. I came over immediately and looked at it with the wh Jetta TDI and my salesman called me when he saw it being delivered on a truck with new vehicles. I came over immediately and looked at it with the white wrap still on it. I told him to put it aside and thay I would be in the next day to buy it. The process was very smooth and they gave me a great price as well as a good rate on the financing. The car was for my son in college and I bought it for safety and gas milage. I upgraded the wheels to a nice set up Chrome and it is a very good looking car that my son is very pleased with. I plan to buy a Passet TDI for myself later on this year and it will be throught this dealer. More

I have only been in Texas for 4 weeks and needed a car for my wife and kids. I spoke to a few other dealers before Volkswagon and wish I had no wasted my time, I should have gone straight to Kevin and Dar for my wife and kids. I spoke to a few other dealers before Volkswagon and wish I had no wasted my time, I should have gone straight to Kevin and Darren at McKinney. This is by far, the best customer service I have had in my life. It was quick, professional, candid and exactly what I wanted, I dont think I have enough time to recommend these guys to as many people as I would like to. Thanks to all and also Doug, sorry almost forgot you then. All of you were extremely patient with our crazy kids and I will certainly buy from you again. More

Well I started with the Volkswagen brand back in 2006 and I brought my first car from Dave Snow, he was very knowledgeable of Volkswagens and work with me to make sure that everything that I wanted was cover I brought my first car from Dave Snow, he was very knowledgeable of Volkswagens and work with me to make sure that everything that I wanted was covered in the deal and then some. After purchase my first car from him, I ended up purchasing six more vehicles through Dave Snow and each time that I brought a vehicles from him he treated me like the first time I brought my first car with respect and understanding what the customer wanted. I think that if we had more people like him in the car business and instead of the ruthless thugs, people would buy more cars, because they are viewed as a person first and not as dollar sign. I want to add to this review I just not too long ago purchased my eight Volkswagen through Dave Snow and he was above and beyond on the deal which I must say went through as smooth as key lime pie. I recommend Dave to be one day be the example of the company on how to sale cars and how to have good customer services with people and to continue to have them coming back to buy more Volkswagens. Good Luck Dave and God Speed!!!!!!!!!!!!!!!! More