Brandon Tomes Volkswagen of McKinney

My experience with Dave Snow and Boardwalk Volkswagon of McKinney was phenomenal! In all, I have purchased 6 new vehicle's in my life and this was by far the quickest and most pleasant experience ever! Dave McKinney was phenomenal! In all, I have purchased 6 new vehicle's in my life and this was by far the quickest and most pleasant experience ever! Dave was amazing! Dave was very accommodating and willing to listen to what I was looking for in a vehicle. He was very understanding and not pushy at all. He was extremely professional and knowledgeable about his product. I appreciated that he was not trying to sell me something that I did not want or could not afford. I can tell that Dave truly cares about his customer's and not simply trying to sell a product. With the help of Dave Snow, I had the honor to purchase and drive the dealerships first 2012 Tiguan out of the showroom floor!! I have diven my 2012 Tiguan for 1 month and truly love my vehicle! I am very happy and feel I made a very wise purchase. I would highly recommend this vehicle and this dealership to anyone. I will certainly return to Volkswagon McKinney in two years to purchase my daughter's first vehicle and I sure hope that Dave will help me again. Sincerely, Sylvia Yarbrough More

I had been to several dealerships already and was just going down the line as there are several in a row. I happen to spot a car that fit my profile that I was looking for but it was a little higher than going down the line as there are several in a row. I happen to spot a car that fit my profile that I was looking for but it was a little higher than I was wanting to pay. It was a nice car. Willie came out to talk to me and let me take for a test drive. The car ran great and was in great shape as well. It was a CPO and looked new even though it wasn't Now understand that I arrived at McKinney Volkswagen at 6:00 PM on Labor Day. We talked and went to run the numbers and we were able to agree on a price that I could live with. We did the paperwork and I drove it home that night. Did I mention that I was home by 8:15 PM? Mike and Willie were both very helpful and were willing to work with me on the price and financing. I drove away with a nice little 2007 Rabbit 2.5 and what was basically a pretty pleasant experience considering most people rate going to the car dealership below going to the dentist. I found the staff knowledgeable and friendly. I had to go back to get a key fob for the car. There was some issue with the programming with it so I was unable to pick it up right away but they put me in a loaner car and took care of it for me. I would definitely go back and I would definitely recommend McKinney Volkswagen to other people. More

UPDATE AT BOTTOM... DO NOT GO THERE FOR SERVICE! I UPDATE AT BOTTOM... DO NOT GO THERE FOR SERVICE! I recently took my 2011 Jetta TDI for the 20k mile included service. They listed the wrong spec of UPDATE AT BOTTOM... DO NOT GO THERE FOR SERVICE! I recently took my 2011 Jetta TDI for the 20k mile included service. They listed the wrong spec of oil on the invoice (505.00, not 507.00), and did not change the fuel filter! This is crucial on diesel engines. I called the service manager, brought it back & got a loaner. The purpose of having a Sat appt in the first place was so I wouldn't have to take off work for service. Bringing it back & picking it up on the Tues after the holiday was not in my original plans. Then the next day I hear some scraping from underneath driving down normal city streets. Come to find out, the tech didn't put the plastic belly pan on properly & it was scraping as it was hanging so low. Also, when I opened up the hood to check things out, the work done was very sloppy. Oil splatters, fuel filter housing not cleaned. The tech also checked the box stating the air filter was dirty but didn't bother to even clean it out a minimal amount. I took a vacuum to it after cleaning out a few bugs that they could've easily cleaned out. This service was included in the purchase price, so I'm sure I paid for it somewhere along the line. The price listed was $349!!! It wasn't worth $9. So, not only did they mess it up once, they managed to mess it up twice. Brandon Hill, the service advisor, did fine. He was helpful & tried to make it right. Steve Mulholland, the service manager, tried to make it right as well. The person responsible for the mistakes were the mechanics working on my Jetta. They are the ones who sign their names & are ultimately responsible for making sure their work is done properly. The first service tech was #3063. Not sure who the second one was, they printed an amended version of the original invoice for the second screw up. UPDATE (9/21/11): I was contacted by Douglas Lucas, the Customer Relations Manager. We went over what was & was not done & he made it right. He can't go back in time but he was able to leave me satisfied at the end of our conversation. I appreciate his assistance. More

He is the best. I love working with him and I am going to recommend him to my friend and family. When my daugther turnes 16 I will be back to buy her car, just because of Willy and how nice is to do buss to recommend him to my friend and family. When my daugther turnes 16 I will be back to buy her car, just because of Willy and how nice is to do bussiness with this dealer. Thanks for your service. More

Dave was so knowledgable and willing to work with me. He exceeded any other saleman's enthusiasm and professionalism. I highly recommend he be promoted! exceeded any other saleman's enthusiasm and professionalism. I highly recommend he be promoted! More

We had several requirements we were trying to achieve and were thrilled to find Willy, who was able to help us achieve all of our requests. He made it a very pleasant experience for us and anticipated all o were thrilled to find Willy, who was able to help us achieve all of our requests. He made it a very pleasant experience for us and anticipated all of our needs. We know Volkswagen is a superior product, but Willy and McKinney Volkswagen are a superior dealership. My husband and I will be glad to recommend McKinney Volksagen for a pleasant car buying experience! More

I just want to thank Mckinney VW and specially to Willy Castillo for the best customer service i received during the purchase of my car. The whole process was smooth, easy and quick, in less than 2 hours I Castillo for the best customer service i received during the purchase of my car. The whole process was smooth, easy and quick, in less than 2 hours I was receiving the keys of my new 2012 CC Car. Willy is a professional sales person, he knows how to take care of the customer. If you are in the market for a new car, you definitely should check first with Willy. More

From the moment we walked on the lot we were greeted by willy, someone who knew the cc would sell itself. He thoughtfully brought us water, knowing 108 degree weather made car shopping a bit of a challenge willy, someone who knew the cc would sell itself. He thoughtfully brought us water, knowing 108 degree weather made car shopping a bit of a challenge. Willy was very knowledgeable about the car and pointed out the features that we didn't know about. He listened to what we needed in a car as a family and then showed us on the test drive how well it would fit with our lifestyle. More

We have been through many bad experiences at a number of different dealerships and buying a vehicle had become exhausting until we found VW Mckinney. different dealerships and buying a vehicle had become exhausting until we found VW Mckinney. More

I worked with Joe Luna through my process to look for a new vehicle. Joe was an amazing sales person. He was upfront, honest and friendly from the second I walked onto the lot. I started by just checking o new vehicle. Joe was an amazing sales person. He was upfront, honest and friendly from the second I walked onto the lot. I started by just checking out what VW had to offer and was very unfamiliar with the cars. Joe took the time to walk me around a few of the models and explain all the features and details of the different vehicles. He worked on explaining the benefits of each and rough pricing of each car. I was able to take that home and consider VW further. In the beginning of my search I didn't have the "it car" I wanted or had a brand of vehicle I must have. Joe was a key piece of what led me to VW. He really seemed to have my interest and budget in hand. He worked on showing me different package options to the vehicles. As I was torn about what model I wanted he allowed me to test drive multiple vehicles and never seemed in a rush to get to the next customer. The first day he knew we were not in the position to buy on the spot as I still was doing research, yet he still worked with me as long as I needed and never acted like I was wasting time. He has a great way with people. I had initially driven a Jetta TDI, but realized if I was to continue down the path of getting a VW I would want a gas car and Joe was really great at setting me up for an appointment so I could test drive that model of vehicle so I could make sure the drive was the same for me and I liked it. He made sure I was comfortable with my decision. As this was my first car purchase on my own he understood how big of a decision this was for me. Joe really impacted my ultimate decision to get a VW Jetta. Once I decided on the Jetta we began the "negotiating" process with Joe. Many factors were weighing in as I had my budget limit. Initially Joe was unable to match a price I was able/willing to make the purchase for. Though, he never gave up on the fight to help me drive away with an all new Jetta. After much work Joe was able to come back with an offer that worked on both ends. Without all of Joe's hard work and dedication to me as his customer I would not be out driving a Jetta from McKinney VW. He never just pushed me aside because I wasn't ready at the beginning and had a price set in my mind. He worked through the challenges and fought for the sale. He keeps his customers as the priority in the deal. Joe was beyond a great sales person to work with. My experience in car shopping would have been quite a different experience without him working with me. I cannot thank him enough for all his effort and work in helping me get my new car. I am so thrilled with my first big car purchase! Everyday I go around in my Jetta I am reassured with my purchase choice and the help of Joe. Everyone at McKinney VW was so helpful and great to work with. The people and attitude of the dealership was the deciding factor on my decision. Without them, and specifically Joe, I would not have been happy. THANK YOU for all the hard work! I LOVE my car! More