Brandon Tomes Volkswagen of McKinney

It was a real pleasure to work with Willy and, later, with Susan for the financial aspects. Willy was both competent and friendly and anything but high pressure ... almost like a long lost uncle. I n with Susan for the financial aspects. Willy was both competent and friendly and anything but high pressure ... almost like a long lost uncle. I noticed that he really "listened" to what questions or comments I had and didn't ignore one of them. Yes, I'd recommend Willy and your dealership to anyone. Mike More

This is the most awful service I've ever had from a car dealer.My salesman at Mckinney Volkswagen, Willy Castillo, was knowledgeable and professional. He took us on a test drives and was able to answer all dealer.My salesman at Mckinney Volkswagen, Willy Castillo, was knowledgeable and professional. He took us on a test drives and was able to answer all our questions. Susan in finance got us thru the loan process pretty quickly and relatively painless. Thank you More

Time @ the dealership was surprisingly brief and stress-free. I was also happy w/the amount I was offered on my trade in considering fair trade value, mileage & current fuel prices. Brenda was very stress-free. I was also happy w/the amount I was offered on my trade in considering fair trade value, mileage & current fuel prices. Brenda was very personable & easy to communicate with & Susan made the finance portion enjoyable with her jovial demeanor. Susan even gave me a snack bar b/c I was hungry! So happy I came to this dealership!!! More

My experience was GREAT!!! I called the dealership to check availability of a particular model and color, and rather than just telling me "yes" so I would come in, Dave physically went on the lot and put check availability of a particular model and color, and rather than just telling me "yes" so I would come in, Dave physically went on the lot and put his hands on the exact model and color I was looking for. He promptly called me back to verify and I rushed to the dealership. I was greeted promplty and we were test driving the exact car in no time. The numbers process was a snap. No back and forth and haggling. Straight to the point and we all agreed quickly. Next, I went to finance with Susan and she was GREAT, as well. Nice and quick! No hassle and a lot of fun to deal with. Best financing experience ever. Delivery was perfect. Dave took the time to go over the details and also helped me removing personal items from my trade in. He went above and beyond! Overall, this would have to be my best car buying experience, EVER, HANDS DOWN EXCELLENT! I will be recommending Mckinney VW to anyone in the market. I look forward to getting to know the service team and give the experience a 110%. More

We brought my daughter's car in for her brakes. It is the car she will be taking to college this fall so we asked that the service team inspect the vehicle from that perspective. She will be driving it the car she will be taking to college this fall so we asked that the service team inspect the vehicle from that perspective. She will be driving it a long way in the West Texas sun, so it needs to be completely up to snuff. They did a complete review of the car, checked the brakes, alignment, tires, and all critical environments and some not so critical. After viewing the inspection sheet, I realized they did a great job in reviewing the running nature of this car. It was not cheap fixing everything than needed to be fixed, but afterward, we feel as if there is nothing that requires any work. Gabriel worked well with us. He provide information in a timely manner and even gave us a slight price break because of all the work we had done in the dealer ship. It was a job well done, and I do feel comfortable that everything was looked at, checked or fixed. Thank you. Dennis Zukowski More

We went in not really thinking we were going to buy a car that day. But Willy greeted us, was super friendly and so enthusiastic about the vehicles! He and everyone else were very efficient. He listened t that day. But Willy greeted us, was super friendly and so enthusiastic about the vehicles! He and everyone else were very efficient. He listened to what we were looking for and showed us what we wanted. Once it came to the numbers it seemed very straight forward with easy to understand options. We even got a good deal on our trade. They did a great job keeping in contact with us and we never had to wait for anything. We had told Willie we needed to do this quickly so I could get to work and everything went very smoothly. We left for @ an hour to get our trade in and title and by the time we got back the car was ready and we went right in to sign the paperwork with no fuss. More

Great customer service and since I had a lengthy wait due to 40000 maintenance and a few other items needing to be fixed they accomodated me with a ride to a shopping center close by and picked me up. The d to 40000 maintenance and a few other items needing to be fixed they accomodated me with a ride to a shopping center close by and picked me up. The driver was very courteous and friendly. My car is running so much better so I guess the maintenance service was really needed. Thanks and I will be using this service department again even though it is a half hour commute from my home. THANKS More

Just had my 65k maintenance performed on my VW Golf TDI and the experience at McKinney VW was exceptional. My service advisor Gabriel Was very helpful and honest. Both of my VW's are serviced at the McKin and the experience at McKinney VW was exceptional. My service advisor Gabriel Was very helpful and honest. Both of my VW's are serviced at the McKinney dealership because the job is done right the first time AND they actually care about my time as the customer!!! Thanks again for the great job Gabriel. More

I was very impressed with Mckinney Volkswagon, the atmosphere of the entire dealership was very calm and yet professional. Willie Castillo was a joy to work with, very patient and was able to our nee atmosphere of the entire dealership was very calm and yet professional. Willie Castillo was a joy to work with, very patient and was able to our needs trading in a vehicle and purchasing a new vehicle. Most men would have probably lost patience dealing with my husband, Willie was great!! I like that I wasn't pressured to purchase the car the moment I walked into the dealership, a customer doesn't like being pressured like that. Willie told me he had the car available that I wanted and to talk to my husband and he would call me the next day, I appreciated that, alot! Overall great experience!! More