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Brandon Tomes Subaru - Service Center

McKinney, TX

4.8
376 Reviews

376 Reviews of Brandon Tomes Subaru - Service Center

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June 16, 2023

The service was excellent. Waiting room was nice. The service done quickly and it was a good experience. More

by NORAFSTEWART
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Russel Lilly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jonathan Daniells, Roberto Coto, Denise Watson, Hannah Borstmayer
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Jun 16, 2023 -

Brandon Tomes Subaru responded

NORAFSTEWART, thank you for sharing 5-stars! We're glad to hear our team provided excellent service! We appreciate your endorsement and look forward to serving you additionally in the future. Thanks again!

June 16, 2023

Russel is the king. Thank you for knowledge and kind approach. He makes us feel in safe hands More

by aliemre80
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ozzy Sungec
5.0
This rating includes all reviews, with more weight given to recent reviews.
Russel Lilly
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 16, 2023 -

Brandon Tomes Subaru responded

aliemre80, thank you for sharing 5-stars! We're happy to hear Russel is knowledgeable and reassuring! We appreciate your endorsement and look forward to serving you additionally in the future. Take care!

June 15, 2023

Easy to work with, answers questions quickly, nice to work with. Enjoyed my experience with them. More

by D_AGOSTA1127
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Russel Lilly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brock Degraffenreid, Patrick Varrassi, Eniqueo "Nico" Reese, Jonathan Daniells, Denise Watson
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Jun 15, 2023 -

Brandon Tomes Subaru responded

D_AGOSTA1127, thank you for sharing 5-stars! We're happy to hear our team is easy and nice to work with! We appreciate your endorsement and look forward to serving you additionally in the future. Take care!

June 15, 2023

Really exceeded expectations for intermediate maintenance. Delivered completed vehicle ahead of promised time. Very courteous and communicative. More

by Pearcehaus
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Russel Lilly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 15, 2023 -

Brandon Tomes Subaru responded

Pearcehaus, thank you for sharing 5-stars! We're pleased to hear our team exceeded your expectations! We appreciate your endorsement and look forward to serving you additionally in the future. Thanks again!

June 15, 2023

The finance manager was extremely helpful getting me to where I needed to be to get in the car! They took great care in getting me the vehicle safe and timely. More

by grayjerrod
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Israel Gandara, Patrick Varrassi, Clay Phillips, Victor Baro, Harman Hamad, Kyle Underwood
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Jun 15, 2023 -

Brandon Tomes Subaru responded

grayjerrod, thank you for sharing 5-stars! We're pleased to hear our team is extremely helpful! We appreciate your endorsement and look forward to serving you additionally in the future. Best wishes!

June 15, 2023

Very friendly and clean. Nice waiting area. Everything about my service was presented and explained very well. More

by hatchercheryl
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan Daniells
Report | Print
Jun 16, 2023 -

Brandon Tomes Subaru responded

hatchercheryl, thank you for sharing 5-stars! We're happy to hear our team is friendly and explanative! We appreciate your endorsement and look forward to serving you additionally in the future. Thanks again!

June 15, 2023

Roberto was very friendly, knowledgeable and genuine when it came to getting my car serviced. Highly recommended to all my friends and family members! More

by Armando Loya Torres
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Russel Lilly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dayana, Jonathan Daniells, Roberto Coto, Denise Watson, Hannah Borstmayer
Report | Print
Jun 16, 2023 -

Brandon Tomes Subaru responded

Armando, thank you for sharing 5-stars! We're glad to hear Roberto is friendly, knowledgeable and genuine! We appreciate your endorsement and look forward to serving you additionally in the future. Best wishes!

June 14, 2023

service dept was very helpful and polite. the loaner car was perfect and the hassle free process was refreshing More

by TERRI.TOWNE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Roberto Coto, Hannah Borstmayer
Report | Print
Jun 14, 2023 -

Brandon Tomes Subaru responded

terri.towne, thank you for sharing 5-stars and noting that the service department was helpful and polite. We appreciate your feedback and look forward to serving you additionally next time. Thanks again!

June 14, 2023

Reliable, easy to work with and they inspire confidence. I will continue to use their shop until they disappoint me. More

by KSLOVETT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Russel Lilly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Roberto Coto, Denise Watson, Hannah Borstmayer
Report | Print
Jun 14, 2023 -

Brandon Tomes Subaru responded

KSLOVETT, thank you for sharing 5-stars and our noting reliable, easy going team. We appreciate your feedback and look forward to serving you additionally next time. Thanks again!

June 10, 2023

Everyone there is friendly and helpful. I’m glad I purchased my forester 2023 there More

by nicd_nick0818
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keisha Broom
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ana Guzman
Report | Print
Jun 10, 2023 -

Brandon Tomes Subaru responded

nicd_nick0818, thank you for sharing 5-stars! We're happy to hear our team is friendly and helpful! We appreciate your endorsement and look forward to serving you additionally in the future. Take care!

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