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Brandon Tomes Subaru - Service Center

McKinney, TX

4.8
376 Reviews

376 Reviews of Brandon Tomes Subaru - Service Center

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June 29, 2023

Russell provided me with excellent service. He Followed up and kept me notified at every step. Even after my vehicle was returned, he contacted the original technician to ensure that this visit More

by Kgriffin
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Russel Lilly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Roberto Coto, Hannah Borstmayer
Jun 29, 2023 -

Brandon Tomes Subaru responded

Kgriffin, thank you for sharing 5-stars! We're pleased to hear Russell provided excellent service! We appreciate your endorsement and look forward to serving you additionally in the future. Thanks again!

June 29, 2023

The service people were nice and helpful , they serviced my car in less time than I expected. Nice waiting area. More

by davidh36
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Denise Watson
Jun 29, 2023 -

Brandon Tomes Subaru responded

davidh36, thank you for sharing 5-stars! We're glad to hear our team is nice and helpful! We appreciate your endorsement and look forward to serving you additionally in the future. Best wishes!

June 29, 2023

When I arrived at the service department, Luis Carlos greeted me at the door. I had questions about the fog lights and my extended service agreement, which he was able to address. He set my expectations More

by SKERKVLIET1949
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Luis Carlos ?
Jun 29, 2023 -

Brandon Tomes Subaru responded

SKERKVLIET1949, thank you for sharing 5-stars! We're glad to hear Luis Carlos is communicative and easy to work with! We appreciate your endorsement and look forward to serving you additionally in the future. Take care!

Jun 29, 2023 -

SKERKVLIET1949 responded

It was a great experience.

June 29, 2023

All the staff was very friendly, professional and helpful. Russell has been great with communication and making sure all my concerns were addressed. More

by aprilmarble3
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Russel Lilly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Roger Venegas, Denise Watson, Hannah Borstmayer
Jun 29, 2023 -

Brandon Tomes Subaru responded

aprilmarble3, thank you for sharing 5-stars! We're pleased to hear Russell and the rest of our team is friendly, professional and helpful! We appreciate your endorsement and look forward to serving you additionally in the future. Thanks again!

June 29, 2023

Everyone in the service department is running around crazy. They need additional space to perform their tasks. Too clostraphobic for me. Great staff and took care of me. More

by FLEMINGCLAN53
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Russel Lilly
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 29, 2023 -

Brandon Tomes Subaru responded

FELMINGCLAN53, thank you for sharing 5-stars! We're glad to hear our team took great care of you! Additionally, thank you for noting that our team needs additional space. We appreciate your feedback and will be forwarding it to the applicable manager. We appreciate your endorsement and look forward to serving you additionally in the future. Take care!

June 29, 2023

Great experience! Very efficient and friendly service. Will continue to take my car to them for any repairs. More

by abqmontanos
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Russel Lilly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jonathan Daniells, Roberto Coto, Denise Watson, Hannah Borstmayer
Jun 29, 2023 -

Brandon Tomes Subaru responded

abqmontanos, thank you for sharing 5-stars! We're happy to hear our team provided an efficient and friendly experience! We appreciate your endorsement and look forward to serving you additionally in the future. Thanks again!

June 21, 2023

Great service. Everyone is helpful and makes me feel comfortable with the decisions. I don’t feel they are trying to charge me for stuff I don’t need like it happen More

by omar_resto
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Bailey Reid
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Roberto Coto, Denise Watson
Jun 21, 2023 -

Brandon Tomes Subaru responded

omar, thank you for sharing 5-stars! We're happy to hear our team is helpful and made you feel comfortable! We appreciate your endorsement and look forward to serving you additionally in the future. Best wishes!

June 21, 2023

Service Advisor Jonathan Daniells was great! He really stepped up when my 2014 Crosstrek was in need of 4 new ignition coils. Jonathan is courteous, professional and very helpful. Brandon Tomes More

by Jackal
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan Daniells
Jun 22, 2023 -

Brandon Tomes Subaru responded

Jackal, thank you for sharing 5-stars regarding your recent service visit with Jonathan! We appreciate your endorsement and look forward to serving you additionally in the future. Take care!

June 18, 2023

Working with Ozzy was great. This was my first time to purchase a car totally on my own, even though I am a senior female. Ozzy was never dismissive; he answered all my question More

by bcollier70
Recommend Dealer
Yes
Employees Worked With
Ozzy Sungec
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ana Guzman
Jun 19, 2023 -

Brandon Tomes Subaru responded

bcollier70, thank you for sharing 5-stars and noting that working with Ozzy was an excellent experience! We appreciate your endorsement and pleased to hear he answered all your questions and showed you al the features of various models. We look forward to serving you additionally in the future. Thanks again!

June 16, 2023

Service is always great with Russell Lily always great to work with has always takes care of us More

by WEGNERPMM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Russel Lilly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 16, 2023 -

Brandon Tomes Subaru responded

WEGNERPMM, thank you for sharing 5-stars! We're happy to hear Russell Lily is great to work with and always provides great service! We appreciate your endorsement and look forward to serving you additionally in the future. Take care!

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