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Brandon Tomes Subaru - Service Center

McKinney, TX

4.8
376 Reviews

376 Reviews of Brandon Tomes Subaru - Service Center

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July 03, 2023

The guy that helped me went out of his way to make sure I understood what was going on with my car, thank you! More

by TNICKZZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Russel Lilly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Another guy not listed helped me a lot!!!!, Jonathan Daniells, Roberto Coto, Denise Watson, Hannah Borstmayer
Jul 03, 2023 -

Brandon Tomes Subaru responded

TNICKZZ, thank you for sharing 5-stars! We're pleased to hear our team is helpful and understanding! We appreciate your endorsement and look forward to serving you additionally in the future. Thanks again!

June 30, 2023

All the people I have had interactions with have been very professional and willing to go the extra mile to ensure my satisfaction with my new Subaru. Cornelius, Patrick and Kaylah all are exceptional re More

by RSharpe1
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Kaylah Casasola
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Patrick Varrassi, Jose Ayala, Eniqueo "Nico" Reese, cornelius william, Jonathan Daniells
Jun 30, 2023 -

Brandon Tomes Subaru responded

RSharpe1, thanks for sharing praise and noting that everyone you've worked with has been professional and willing to go the extra mile. Thank you for your business and your feedback. Let us know when we may serve you additionally. Thanks again!

June 30, 2023

On time, quick friendly service! Making appt was easy. Even honored a coupon after service was completed. More

by STEPHANIESIMPSON707
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Denise Watson
Jun 30, 2023 -

Brandon Tomes Subaru responded

STEPHANIESIMPSON707, thank you for noting a timely experience with friendly service. We appreciate your endorsement of working with Denise! Let us know when we may serve you additionally. Thanks again!

June 30, 2023

Helpful, expeditious, expert and courteous. Lobby is comfortable. Great place to service my Forester. Thank you. Pleasure to work with Russel More

by JANDDLUND
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Russel Lilly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 26, 2023 -

Brandon Tomes Subaru responded

JANDDLUND, thank you for sharing praise regarding our helpful, expeditious experts! We appreciate your endorsement of Russell in particular and look forward to serving you additionally when the time comes. Thanks again!

June 30, 2023

I really can't wait to buy another car so I don't have to use this service center anymore. More

by COURTJORDAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jonathan Daniells
Jun 30, 2023 -

Brandon Tomes Subaru responded

COURTJORDAN, we're sorry to hear you've had less than pleasant experiences with us in service and our Service Director, Edmond Elder would like to learn more regarding what's been going on? You may reach Edmond directly at eelder@brandontomessubaru.com or 214-544-5156. Edmond has read your note and standing by to have a conversation. Talk soon. Best wishes!

June 30, 2023

The care and attention that is received at Brandon Tomes Subaru begins at the time you call for an appointment to bringing the car to the dealership and working with a service tech to the have an evaluation More

by LOCKETOFDREAMS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Roberto Coto
Jun 30, 2023 -

Brandon Tomes Subaru responded

LOCKETOFDREAMS, thank you for sharing 5-stars! We're happy to hear our team is caring and attentive! We appreciate your endorsement and look forward to serving you additionally in the future. Thanks again!

June 30, 2023

Wonderful experience. Got me in and out quickly. It was a walk-in experience because my tire had shredded on the highway, and I needed a new one. I didn't want to drive 2 More

by BMCKEE70
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jacob Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Hannah Borstmayer
Jul 01, 2023 -

Brandon Tomes Subaru responded

BMCKEE70, thank you for taking time to share 5-stars and note a wonderful experience with Hannah and Jacob. We appreciate your mention of a timely visit and we look forward to serving you additionally next time. Thanks again!

June 30, 2023

The service took too long. Waited for over 3 1/2 hours. I was only informed of the progress twice and was not informed about how long it would take before the service started. More

by wtw57
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Louis Agramont
Jul 01, 2023 -

Brandon Tomes Subaru responded

wtw57, we apologize for the lacking experience. We appreciate your mention of your visit taking longer than anticipated and want you to know we are passing your feedback along to our leadership. If you would like to discuss your visit additionally, our Service Director, Edmond Elder can be reached directly at eelder@brandontomessubaru.com or 214-544-5156. We look forward to providing you more timely service on future visits. Take care!

June 30, 2023

Bailey was great and for sure is 5 stars. Patrick (finance), I believe that is his name, leaves a lot to be desired. He first contact with me I took as arrogant and annoyed that I was trying More

by donaldchadwright
Recommend Dealer
Yes
Employees Worked With
Bailey from sales. , Patrick Varrassi, Clay Phillips
Jul 01, 2023 -

Brandon Tomes Subaru responded

donaldchadwright, thank you for sharing that Bailey was great to work with and the experience in finance left more to be desired. We appreciate your candid feedback and will be passing it along to our leadership. Thank you for your business and congrats on the new car! Enjoy the drive and let us know when it comes time for service! Thanks again!

June 29, 2023

The service was great. Our service guy was very helpful and even offered to buy our gas despite the long service time. More

by M4RAGZ
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Roberto Coto
Jun 29, 2023 -

Brandon Tomes Subaru responded

M4RAGZ, thank you for sharing 5-stars! We're glad to hear our team provided great service and was very helpful! We appreciate your endorsement and look forward to serving you additionally in the future. Thanks again!

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