Back

Brandon Tomes Subaru - Service Center

McKinney, TX

4.8
376 Reviews

376 Reviews of Brandon Tomes Subaru - Service Center

Sort by
July 14, 2023

Service was faster than estimated. Very good experience. Car was in and out withn 1.5 hours even though didnt have appointment. More

by ASHISH ROY BARMAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hannah Borstmayer
Jul 14, 2023 -

Brandon Tomes Subaru responded

ASHISH, thank you for sharing 5-stars! We're happy to hear our team provided a good experience! We appreciate your endorsement and look forward to serving you additionally in the future. Take care!

July 14, 2023

Overall good, took a few trips though since they keep running out of loaner vehicles More

by BEJOY1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Russel Lilly
5.0
This rating includes all reviews, with more weight given to recent reviews.
LC Agramont
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jonathan Daniells, Roberto Coto, Denise Watson, Hannah Borstmayer
Jul 14, 2023 -

Brandon Tomes Subaru responded

BEJOY1, thank you for sharing 5-stars! We're pleased to hear our team provided an overall good experience! We appreciate your endorsement and look forward to serving you additionally in the future. Take care!

July 14, 2023

I have been taking my car for servicing at Brandon Tomes for many years and have always received great service and fair price at the service department. More

by JOSEPHNICKRENT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hannah Borstmayer
Jul 14, 2023 -

Brandon Tomes Subaru responded

JOSEPHNICKRENT, thank you for sharing 5-stars! We're glad to hear our team always provides great service! We appreciate your endorsement and look forward to serving you additionally in the future. Best wishes!

July 14, 2023

Visit was friendly and efficient. It was everything that I asked for and it was quick. More

by RPROBST49
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Denise Watson
Jul 15, 2023 -

Brandon Tomes Subaru responded

RPROBST49, thank you for sharing 5-stars! We're happy to hear our team is friendly and efficient! We appreciate your endorsement and look forward to serving you additionally in the future. Thanks again!

July 14, 2023

The service is great. Russell Lilly is fantastic. The yes and no of availability of a loaner car is a nightmare. Leaving messages for folks in Finance is dismal. Either th More

by NEPIERCE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Russel Lilly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Quenton Bass
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ana Guzman
Jul 14, 2023 -

Brandon Tomes Subaru responded

NEPIERCE, thank you for sharing 4-stars! We're happy to hear Russell Lilly is fantastic! We are also thankful for your feedback regarding communication issues with our finance department. We will forward your note to the proper management and work to rectify this issue. We appreciate your endorsement and look forward to serving you additionally in the future. Take care!

July 13, 2023

I want to say that Brandon Tomes Subaru employees are the most generous, kind and thoughtful people and here’s why. I came in to look at buying a new 2023 WRX manual transmission and to my surprise there are More

by Eliasnava01
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Quenton Bass
5.0
This rating includes all reviews, with more weight given to recent reviews.
LC Agramont
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ana Guzman, Patrick Varrassi, Edmond Elder, cornelius william, Victor Baro, Roberto Coto, Denise Watson, Hannah Borstmayer
Jul 13, 2023 -

Brandon Tomes Subaru responded

Eliasnava01, thank you for sharing 5-stars! We're glad to hear Victor Baro provided a professional, fun and smooth experience! We appreciate your endorsement and look forward to serving you additionally in the future. Best wishes!

July 13, 2023

Brought my new vehicle in for 6 month checkup. Two concerns I identified were resolved quickly with courtesy and professionalism. Thank you Jonathan Daniells. Extraordinary service is what will More

by dreep
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan Daniells
Jul 13, 2023 -

Brandon Tomes Subaru responded

dreep, thank you for sharing 5-stars! We're happy to hear Jonathan Daniells and the rest of our team is courteous and professional! We appreciate your endorsement and look forward to serving you additionally in the future. Take care!

July 13, 2023

Thank you for the service! I am pleased it! Also friendly dealership! Good job! Good afternoon! More

by GTROSE54
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hannah Borstmayer
Jul 13, 2023 -

Brandon Tomes Subaru responded

GTROSE54, thank you for sharing 5-stars! We're pleased to hear our team is friendly and did a good job! We appreciate your endorsement and look forward to serving you additionally in the future. Thanks again!

July 11, 2023

It was very bush and I thought it would be along time for me to get out. Instead it was even faster than I was quoted. More

by wmgruber1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I don't know
Jul 11, 2023 -

Brandon Tomes Subaru responded

wmgruber1, thank you for sharing 5-stars! We're happy to hear our team provided a quick experience! We appreciate your endorsement and look forward to serving you additionally in the future. Best wises!

July 11, 2023

I'm sure the work done for my $50,000 service was done well but the $1000 price was exorbitant. More

by barbaramorrison08
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jonathan Daniells
Jul 12, 2023 -

Brandon Tomes Subaru responded

barbaramorrison08 , we appreciate your business and your constructive praise regarding your expeirence with us in service. We hear your feedback regarding the pricing and we will be passing that note along to our leadership for review. We look forward to serving you additionally when the time comes. Thanks again for your business. Take care!

...
6
...