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Brandon Tomes Subaru - Service Center

McKinney, TX

4.8
376 Reviews

376 Reviews of Brandon Tomes Subaru - Service Center

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July 18, 2023

Jonathan did a great job. Dealt with the warranty company and the services. Communication was excellent. Told him I was not impressed with Ewing. Loaner was a new outback with More

by RANDYKOTX
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan Daniells
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Jul 18, 2023 -

Brandon Tomes Subaru responded

RANDYKOTX, thank you for sharing 5-stars and noting your expeirence working with Jonathan in service! We're pleased to hear our team provided excellent communication and an over all experience! We appreciate your endorsement and look forward to serving you additionally in the future. Thanks again!

July 17, 2023

I received A+ SERVICE! Jonathan patiently listened to my situation and immediately checked on parts. He contacted me, when they arrived, and arranged my appointment. My car More

by mmb4152
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan Daniells
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Jul 17, 2023 -

Brandon Tomes Subaru responded

mmb4152, thank you for sharing 5-stars! We're pleased to hear Jonathan is patient, communicative and provided high quality service! We appreciate your endorsement and look forward to serving you additionally in the future. Take care!

July 15, 2023

Thank you Brandon Tomes Subaru for an Extraordinary experience. My visit was smooth and transparent. More

by mpuga
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Erwin Chambers Jr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Sapp
5.0
This rating includes all reviews, with more weight given to recent reviews.
LC Agramont
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 15, 2023 -

Brandon Tomes Subaru responded

mpuga, thank you for sharing 5-stars! We're pleased to hear our team provided an extraordinary experience! We appreciate your endorsement and look forward to serving you additionally in the future. Best wishes!

July 15, 2023

In and out in an hour, oil change, tire rotation and a wash. Great service. More

by donwhitten
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hannah was super friendly and courteous., Hannah Borstmayer
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Jul 15, 2023 -

Brandon Tomes Subaru responded

donwhitten, thank you for sharing 5-stars! We're pleased to hear our team provided great service! We appreciate your endorsement and look forward to serving you additionally in the future. Best wishes!

July 15, 2023

Disappointed with communication at my last visit. I felt rushed. Also, my car was not washed. More

by laurieap
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
LC Agramont
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 17, 2023 -

Brandon Tomes Subaru responded

laurieap, we apologize for your lacking experience on your last visit and we'd like to chat with you and work to make it right. We invite you to reach out to our Service Director, Edmond Elder at eelder@brandontomessubaru.com or 214-544-5156 so that you may discuss your frustrations and allow us to come up with a plan to better serve you on future visits. We look forward to hearing from you. Talk soon. Best wishes!

July 15, 2023

I passed 3 Subaru dealerships to work with Roger at Brandon Tomes. The customer service is excellent! More

by ironfingers32
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Roger Venegas, Patrick Varrassi
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Jul 16, 2023 -

Brandon Tomes Subaru responded

ironfingers32, thank you for sharing 5-stars! We're pleased to hear Roger provides excellent customer service! We appreciate your endorsement and look forward to serving you additionally in the future. Best wishes!

July 15, 2023

I have purchased 4 cars from the dealer and they service all of them. Everyone in service department is excellent. More

by HANS.GIESECKE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Denise Watson
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Jul 16, 2023 -

Brandon Tomes Subaru responded

HANS.GIESECKE, thank you for sharing 5-stars! We're glad to hear our team is excellent! We appreciate your endorsement and look forward to serving you additionally in the future. Thanks again!

July 15, 2023

Easy to get to. Very friendly staff, the service is fast and efficient. The service advisor kept me informed about the progress on my car. More

by LFLACKEY68
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Russel Lilly
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 16, 2023 -

Brandon Tomes Subaru responded

LFLACKEY68, thank you for sharing 5-stars! We're happy to hear our team is friendly, fast and efficient! We appreciate your endorsement and look forward to serving you additionally in the future. Take care!

July 14, 2023

Great service as usual, fast, efficient. Comfortable waiting area, looking forward to come back again. More

by LENSRN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hannah Borstmayer
Report | Print
Jul 14, 2023 -

Brandon Tomes Subaru responded

LENSRN, thank you for sharing 5-stars! We're glad to hear our team provides fast and efficient service! We appreciate your endorsement and look forward to serving you additionally in the future. Thanks again!

July 14, 2023

Professional, friendly, accommodating - Thank you! seriously, seriously, seriously, seriously, seriously, seriously, seriously, seriously, seriously, seriously More

by Cordovarose24
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
LC Agramont
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : I do not recognize Daniells, Lilly or Watson , Roberto Coto, Hannah Borstmayer
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Jul 14, 2023 -

Brandon Tomes Subaru responded

Cordovarose24, thank you for sharing 5-stars! We're pleased to hear our team is friendly, professional and accommodating! We appreciate your endorsement and look forward to serving you additionally in the future. Thanks again!

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