Brandon Tomes Subaru - Service Center

Shady Pricing Practices I had my first service experience today, having recently moved from CT where my car was serviced by another Subaru dealership. At first, I was shown a I had my first service experience today, having recently moved from CT where my car was serviced by another Subaru dealership. At first, I was shown a pricing sheet with tiered options for a standard mileage service, which I have never seen at any other dealership. I was then told that my price would actually be about $50 more than the price noted on the sheet because "these prices haven't been updated." I should have walked out right then, but I was trusting the integrity of the Subaru brand. That was a huge mistake. I was also having an issue with a window, which I asked them to inspect. I didn't find out until checkout that I had been charged an additional $180 diagnostic fee for this. I was not told about this fee beforehand, nor was I told when the service technician came in to tell me what they had found. My car was there for three hours and I was charged $730 in labor, which averages to about $243 per hour. I've never seen such outrageous labor charges in my life, and I moved from one of the most expensive areas of the country! My final bill was almost $300 more than what I was originally quoted. I've never paid so much for any mileage service at any dealership. To say I was dissatisfied with my experience is an immense understatement. I attempted to contact their service manager directly, but got no answer. I also found that you can only leave positive reviews through their website. If you click on the link for positive reviews, you are redirected to Yelp and Dealer Rater. However, if you click on the link for unsatisfied reviews, there is an online form with no submission button. I did not get a good feeling about how they conduct business based on my experience today. More

UPDATE!! HORRIBLE & DISHONEST SERVICE EXPERIENCE UPDATE: Thank you so much for going above and beyond to make this right. It is greatly appreciated and says a lot about the Tomes name. Brandon Tom UPDATE: Thank you so much for going above and beyond to make this right. It is greatly appreciated and says a lot about the Tomes name. Brandon Tomes owned their error and gave us a brand new transmission free of charge (labor included)!! We love our Subaru's (own 2) and will be back when it is time to upgrade! Thanks again for taking care of our car! 2012 Subaru Outback-Limited: Great car buying experience but WORST service department ever. They gave us an estimate for a transmission issue for about $9k and then a ton of other maintenance recommendations such as bulb replacement, oil change, fluid exchanges, etc. The total estimate was for $15,439! What an insult. Then 10 minutes later I get a call from the sales department saying its time to trade in your car. We took the car to Ewing Subaru and got it repaired for $2000. Wow!! My 21 year old DAUGHTER was the one that took the car in! I am sure Russell Lilly saw sucker written on her forehead (little did he know)! That says a lot about Brandon and Bob Tomes! I definitely won't be giving them my business again! Brandon Tomes can thank Russell Lilly for that!!! We will be buying our 2019 Outback Touring from Ewing Subaru! More

Great service and experience. Have purchased 3 vehicles from Brandon Tomes Subaru and have to tell you my experience has always been amazing. From the service department as well as Have purchased 3 vehicles from Brandon Tomes Subaru and have to tell you my experience has always been amazing. From the service department as well as the salesman I work with. KPerdue More

Awesome People, Awesome Service. It's was my first visit to the service department and I was not disappointed. My name was listed on a screen as you drive up. I was greeted promptly b It's was my first visit to the service department and I was not disappointed. My name was listed on a screen as you drive up. I was greeted promptly by Martin, who had all my info on his tablet and confirmed my services and introduced me to the waiting area. Had my Forester serviced and washed in a flash. More

Don't just dealership by their website! We purchased an Outback a few months back.. Love our sales guys. So, we gave it 5stars. But, when we called a couple of weeks ago for service.. Noone We purchased an Outback a few months back.. Love our sales guys. So, we gave it 5stars. But, when we called a couple of weeks ago for service.. Noone seems to be there. The 1st voicemail said that I reach someone in construction. Then, I tried again a few days later and call the main line to redirect me to service and yet again go to voicemail. This should not happen. It should go back to main line or give me an option to do so. NOT VERY IMPRESS WITH THE SERVICE AFTER PURCHASED. go to Huffine in Denton... You will thank me later. More