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Brandon Tomes Subaru - Service Center
McKinney, TX
376 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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376 Reviews of Brandon Tomes Subaru - Service Center
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January 07, 2023
Excellent service. I was given options as to what needed to be done My car was washed and given back to me as soon as it was finished. I was given options as to what needed to be done My car was washed and given back to me as soon as it was finished. More
by CAROLRUK
Verified CustomerEmployees Worked With
Ben in service
January 06, 2023
Did a great job at helping, and explaining what they were doing. Very nice and helpful. doing. Very nice and helpful. More
by bullguy74
January 06, 2023
The service department is efficient and the staff very friendly. Everything was fully explained and the entire experience was very comfortable. friendly. Everything was fully explained and the entire experience was very comfortable. More
by STUART125450
Employees Worked With
Kyle Shiraishi
January 06, 2023
My go to for all maintenance needs. Top notch professionalism and quality work every time. Top notch professionalism and quality work every time. More
by SAMFORET92
January 06, 2023
The team at Tomes Subaru is always pleasant, informative, and customer focused. They ensure our vehicles are well-maintained and running well. and customer focused. They ensure our vehicles are well-maintained and running well. More
by ALEXDIAZ72
January 05, 2023
Staff is very professional and always friendly and accommodating. It's refreshing to see people who truly care about their customers. accommodating. It's refreshing to see people who truly care about their customers. More
by denastrohl
August 02, 2022
NIGHTMARE OUTBACK PURCHASE‼️ I purchased a 2019 Subaru Outback In August 2019. From the day I drove it off the lot, I have had constant but intermittent problems with the opening and closing of the tailga Outback In August 2019. From the day I drove it off the lot, I have had constant but intermittent problems with the opening and closing of the tailgate along with other electrical issues. It’s been in the service departments of several DFW Subaru dealerships for a total of 2-3 months during the last 3 years. A tailgate part was replaced in 2020 so there was an issue they discovered. However, the repair only worked for a few months before the issue reoccurred. I have repeatedly returned to the service department to try to resolve the problem for good but all they do is say they couldn’t recreate or find a problem and then perform a hard reset on the battery. Last week I took my vehicle back to the service department to once again hopefully have them find the problem. Two days later they called and said they couldn’t find anything wrong with the car and it was ready to be picked up. I called Subaru Corporate and set up a case number and was told I would receive a call back within 48 hours. Five days later I finally received a call back from Corporate basically telling me they trusted their service department and they weren’t going to spend anymore time looking at my vehicle. They instructed me to immediately return the loaner car or they were going to report it as stolen.A few days after setting up the case number with Corporate, I had to leave town for a family emergency. I notified the service department and informed them of this and Chance said as long as I wasn’t leaving the state, that it was fine. Now Bryan from Corporate told me the car had to be returned immediately or it will be REPORTED STOLEN and I will be ARRESTED. This is the treatment Subaru gives it’s customer so carefully consider if you want to do business with a corporation that doesn’t stand behind its vehicles. More
by Jen
July 22, 2021
Service Advisor Mike Perdue, Technician Manager Jim Mason, and Service Director Edmond Elder are awesome ! They solved a very intermittent problem my 2011 Outback. Provided a loaner car the whole time. Mason, and Service Director Edmond Elder are awesome ! They solved a very intermittent problem my 2011 Outback. Provided a loaner car the whole time. Took care of the entire problem with determination, tremendous attitude, technical know-how, and very friendly service ! Mike, Jim, and Edmond are an amazing team ! They will take care of you and get the job done right !! More
by Jrb
