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Brandon Tomes Subaru - Service Center

McKinney, TX

4.8
376 Reviews

376 Reviews of Brandon Tomes Subaru - Service Center

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January 09, 2023

always well taken care of,Russell Lilly makes sure to explain what is being done,needed to replace some air filters and he showed me the dirty ones before adding to the original list. More

by JACKL0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon Tomes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 09, 2023 -

Brandon Tomes Subaru responded

JACKL0, thank you for leaving 5-stars! We're pleased to hear Russell Lilly is explanative and always takes good care of you! We appreciate your praise and look forward to serving you additionally in the future. Take care!

January 09, 2023

This is the only dealership I've ever been to in my entire life where I trust them. I haven't had a single bad moment at this dealership. In general I do not trust any dealership, which is why it is st More

by GREGORYJWALLACE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon Tomes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alana, Benjamin
Jan 09, 2023 -

Brandon Tomes Subaru responded

GREGORYJWALLACE, thank you for leaving 5-stars! We're glad to hear our team earned your trust and recommendation! We appreciate your praise and look forward to serving you additionally in the future. Take care!

January 08, 2023

As usual, everything was handled with extreme efficiency, a pleasure doing business with your company. Thank you. More

by bigmum504
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon Tomes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 08, 2023 -

Brandon Tomes Subaru responded

bigmum504, thank you for leaving 5-stars! We're glad to hear our team always handles things with efficiency and are a pleasure to do business with! We appreciate your praise and look forward to serving you additionally in the future. Thanks again!

January 08, 2023

Very friendly and quick! Were very helpful with my inspection and checking my grill after someone smashed a hole with a trailer hitch. More

by Lauren Salvetti
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon Tomes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Russell Lilly , Kyle Shiraishi
Jan 09, 2023 -

Brandon Tomes Subaru responded

Lauren, thank you for leaving 5-stars! We're glad to hear our team was friendly and quick to serve you! We appreciate your praise and look forward to serving you additionally in the future. Thanks again!

January 08, 2023

To long even with an appointment, phone service was horrible, poor clean of my car. More

by carotrejos
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Brandon Tomes
2.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 09, 2023 -

Brandon Tomes Subaru responded

carotrejos, we apologize that your experience with us took longer than you anticipated and want you to know we passed your feedback along to our leadership for review, but our Service Director, Edmond Elder could not locate you in our system under your user name. As such, Edmond wanted his direct contact left behind so you may reach out at your convenience. You may reach Edmond directly at eelder@brandontomessubaru.com or 214-544-5156. Edmond is anticipating your contact. We look forward to better serving you on future visits by providing better communication and and improved complimentary wash after your service. We appreciate your feedback. See you next time. Best wishes!

January 08, 2023

Fast service. SA spent time with me and gave advice on maintenance. Good experience all the way around. More

by W2MARCOM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Advisor
Jan 09, 2023 -

Brandon Tomes Subaru responded

W2MARCOM, thank you for leaving 5-stars! We're happy to hear our team provided fast service and a good experience! We appreciate your praise and look forward to serving you additionally in the future. Take care!

January 08, 2023

Great team. Russell is the best and so are the ladies and Tyler. Great communication and very friendly team. More

by DPMTX2005
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Russell Lilly
Jan 09, 2023 -

Brandon Tomes Subaru responded

DPMTX2005, thank you for leaving 5-stars! We're happy to hear Russell, Tyler and the rest of our team are friendly and communicative! We appreciate your praise and look forward to serving you additionally in the future. Thanks again!

January 07, 2023

Could not have done better. When y'all had to get my tires from another dealer, I was provided a loner vehicle. More

by ron.davis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Dept.
Jan 08, 2023 -

Brandon Tomes Subaru responded

ron, thank you for leaving 5-stars! We're happy to hear our team did great! We appreciate your praise and look forward to serving you additionally in the future. Thanks again!

January 07, 2023

Great service. Timely and prompt. Clean facility and highly comfortable waiting area. Would recommend to anyone More

by christopher.gersitz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Benjamin McCabe
Jan 08, 2023 -

Brandon Tomes Subaru responded

christopher, thank you for leaving 5-stars! We're glad to hear our team provided great service! We appreciate your praise and look forward to serving you additionally in the future. Take care!

January 07, 2023

Very accommodating, knowledgeable, and professional. Went above and beyond to resolve a potentially difficult repair and provide excellent customer service in a short amount of time. More

by JENNINGSJERROLD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon Tomes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kyle Shiraishi
Jan 08, 2023 -

Brandon Tomes Subaru responded

JENNINGSJERROLD, thank you for leaving 5-stars! We're glad to hear our team is accommodating, knowledgeable and professional! We appreciate your praise and look forward to serving you additionally in the future. Thanks again!