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Brandon Tomes Subaru - Service Center

McKinney, TX

4.8
376 Reviews

376 Reviews of Brandon Tomes Subaru - Service Center

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January 19, 2023

When I got home I noticed a strong odor coming from the engine. So I opened the hod of my 2019 Forester and noticed some liquid covering a portion of the engine below where the battery was. The odor was More

by DONALDHARTUNG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Rep
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January 19, 2023

The customer service is amazing, especially Hannah. I love the coffee and snacks while you wait too. More

by JUDYBUG76
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hannah
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Jan 19, 2023 -

Brandon Tomes Subaru responded

JUDYBUG76, thank for you for sharing 5-stars! We're glad to hear Hannah provides amazing customer service! We appreciate your praise and look forward to serving you additionally in the future. Thanks again!

January 19, 2023

I have been bringing my car here for service for almost 7 years. They have always been very honest and helpful. More

by MICHAEL
Service Price Transparency
Workmanship
Recommend Dealer
Yes
Employees Worked With
Russell Lilly
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Jan 19, 2023 -

Brandon Tomes Subaru responded

MICHAEL, thank for you for sharing 5-stars! We're happy to hear our team is honest and helpful! We appreciate your praise and look forward to serving you additionally in the future. Take care!

January 19, 2023

Johnathan in the service department provided excellent customer service! Communicated with me during the whole service process. More

by MFuller
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Johnathan
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Jan 20, 2023 -

Brandon Tomes Subaru responded

MFuller, thank for you for sharing 5-stars! We're glad to hear Johnathan provides excellent customer service! We appreciate your praise and look forward to serving you additionally in the future. Thanks again!

January 15, 2023

Professional customer service, and mechanics that restored my car to being fully functional again in one visit. More

by dawsonms425
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Russell Lilly
Report | Print
Jan 16, 2023 -

Brandon Tomes Subaru responded

dawsonms524, thank you for your 5-stars! We're happy to hear our team provided professional customer service! We look forward to serving you additionally in the future. Thanks again!

January 15, 2023

I am new to the area. Brandon Tomes Subaru provided excellent service, and it was a pleasant experience. More

by chocopie
Recommend Dealer
Yes
Employees Worked With
Russell Lilly
Report | Print
Jan 16, 2023 -

Brandon Tomes Subaru responded

chocopie, thank you for your 5-stars! We're happy to hear our team provided excellent service and a pleasant experience! We look forward to serving you additionally in the future. Take care!

January 15, 2023

Courteous service, friendly staff adept at doing warranty work and maintenance. Spotted opportunity to change worn out wipers blades. More

by MireillebAllen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ben McCabe
Report | Print
Jan 16, 2023 -

Brandon Tomes Subaru responded

MireillebAllen, thank you for your 5-stars! We're glad to hear our team provided courteous and friendly service! We look forward to serving you additionally in the future. Best wishes!

January 15, 2023

Fast,friendly and efficient service and people. Great snacks and service area while waiting for maintenance. More

by CPRICH88
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Denise in service
Report | Print
Jan 16, 2023 -

Brandon Tomes Subaru responded

CPRICH88, thank you for your 5-stars! We're glad to hear our team provided fast and friendly service! We look forward to serving you additionally in the future. Take care!

January 14, 2023

Denise really took well care of me and answered all my questions!! I am very satisfied with the service, I will totally come back for my next service. Thank you!!!! More

by rd543319
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon Tomes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jose Ayala (Sales Director), Roman Duran(Sales Consultant), Kyle Shiraishi
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Jan 14, 2023 -

Brandon Tomes Subaru responded

Thank you for your 5-stars and mention of working with Denise! We appreciate your praise and look forward to serving you additionally in the future. Thanks again!

January 14, 2023

Quick and efficient. Nothing else needs to be said. That sums it up. Over and out. More

by josephcreme
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
service dept.
Report | Print
Jan 14, 2023 -

Brandon Tomes Subaru responded

josephcreme, thank you for your 5-stars and mention of a quick and efficient experience with us in service. We appreciate your praise and look forward to serving you additionally in the future. Thanks again!

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