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Brandon Tomes Subaru - Service Center

McKinney, TX

4.8
376 Reviews

376 Reviews of Brandon Tomes Subaru - Service Center

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January 26, 2023

Russel Lilly was helpful and efficient. I always ask for him when I have service doe here. More

by WBMCFADDEN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Russel Lilly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ben McCabe
Jan 26, 2023 -

Brandon Tomes Subaru responded

WBMCFADDEN, thank for you for sharing 5-stars! We're pleased to hear Russel Lilly is helpful and efficient! We appreciate your praise and look forward to serving you additionally in the future. Thanks again!

January 26, 2023

Friendly and helpful employees. Pleasant surroundings while you wait. Easy to get to the dealership. More

by COLLEENW153
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Russel Lilly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 26, 2023 -

Brandon Tomes Subaru responded

COLLEENW153, thank for you for sharing 5-stars! We're happy to hear our team is friendly and helpful! We appreciate your praise and look forward to serving you additionally in the future. Take care!

January 26, 2023

Great service reps that explain what needs to be done on you car. Since it was raining my car could not be washed but was told to bring in back for a free wash More

by EWPNO3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hanna
Jan 27, 2023 -

Brandon Tomes Subaru responded

EWPN03, thank for you for sharing 5-stars! We're pleased to hear our team is explanative! We appreciate your praise and look forward to serving you additionally in the future. Thanks again!

January 25, 2023

Russell is always very helpful and knowledgeable. He always works with our schedule. He goes above and beyond. More

by gkloiselle
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Russel Lilly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 25, 2023 -

Brandon Tomes Subaru responded

gkloiselle, thank for you for sharing 5-stars! We're glad to hear Russell is always helpful and knowledgeable! We appreciate your praise and look forward to serving you additionally in the future. Best wishes!

January 25, 2023

Always and all ways this dealership provides service for my Outback with exceptional quality and quick availability.. More

by dmoore_msq
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ben McCabe
Jan 26, 2023 -

Brandon Tomes Subaru responded

dmoore_msq, thank for you for sharing 5-stars! We're glad to hear our team always provides exceptional service! We appreciate your praise and look forward to serving you additionally in the future. Best wishes!

January 24, 2023

Service seemed overpriced and overbooked. Had to leave car for several days just to set it diagnosed. More

by PAULJKASPER56
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Russel Lilly
2.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 25, 2023 -

Brandon Tomes Subaru responded

PaulJKasper56, we apologize that your experience with us took longer than anticipated and want you to know that we have been busier than normal in the service drive and we're doing everything we can to expedite. We appreciate your business and your feedback and want you to know what we're passing your feedback along to our leadership for review. If you need a status or would like to discuss your expeirence, you may always reach out Service Director, Edmond Elder at eelder@brandontomessubaru.com or 214-544-5156. Talk soon. Best wishes!

January 24, 2023

Excellent as always. Worked with my schedule and gave me a very cool loaner car to drive. Service crew was friendly and professional. Dealership very clean. More

by mellemel1326
Service Price Transparency
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ben McCabe
Jan 24, 2023 -

Brandon Tomes Subaru responded

mellemel1326, thank for you for sharing 5-stars! We're glad to hear our team is friendly and professional! We appreciate your praise and look forward to serving you additionally in the future. Take care!

January 23, 2023

Russell went above and beyond to help us get our daughters car repaired and safe for our daughters return to college. He has gone above and beyond for us. More

by SDBRACK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Russell
Jan 23, 2023 -

Brandon Tomes Subaru responded

SDBRACK, thank for you for sharing 5-stars! We're pleased to hear Russell went above and beyond to get your vehicle repaired! We appreciate your praise and look forward to serving you additionally in the future. Thanks again!

January 22, 2023

I depend on Benjamin to give good service advice. The two young men who drove me home and picked me up were excellent drivers and pleasant. All your service employees look out for older and disable More

by bsharp309
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Benjamin McCage, Roberto, Andreis
Jan 23, 2023 -

Brandon Tomes Subaru responded

bsharp309, thank for you for sharing 5-stars! We're happy to hear Benjamin is dependable and the rest of our team are considerate! We appreciate your praise and look forward to serving you additionally in the future. Thanks again!

January 21, 2023

Super friendly and always helpful staff! Even though they were busy, the kept me constantly informed and made sure I was comfortable. Kept offered a service loaner to make sure I was always More

by Armando Loya Torres
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon Tomes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Aaron, Danny, Dayana, Kyle Shiraishi
Jan 21, 2023 -

Brandon Tomes Subaru responded

Armanda, thank for you for sharing 5-stars! We're glad to hear Dayana and the rest of our team are friendly and helpful! We appreciate your praise and look forward to serving you additionally in the future. Best wishes!

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