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Brandon Tomes Subaru - Service Center

McKinney, TX

4.8
376 Reviews

376 Reviews of Brandon Tomes Subaru - Service Center

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February 02, 2023

I have used this dealership since my first Subaru. They always provide outstanding service and I will certainly continue. More

by JANS6199
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Russel Lilly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 02, 2023 -

Brandon Tomes Subaru responded

JANS6199, thank for you for sharing 5-stars! We're happy to hear our team always provides outstanding service! We appreciate your praise and look forward to serving you additionally in the future. Take care!

January 30, 2023

Russell and the staff are always courteous. When I have questions, they don't hesitate to find an answer. The service is usually timely and they let you know if there is a delay and why. More

by RDTHOMAS1954
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Russel Lilly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 30, 2023 -

Brandon Tomes Subaru responded

RDTHOMAS1954, thank for you for sharing 5-stars! We're pleased to hear Russell and the rest of our team are always courteous! We appreciate your praise and look forward to serving you additionally in the future. Best wishes!

January 29, 2023

Good service with terrible carwash service. Car was ready as they promised. Very friendly staff. More

by GUNEY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ozzy Sungec
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 30, 2023 -

Brandon Tomes Subaru responded

GUNEY, thank for you for sharing 4-stars! We're glad to hear our team is friendly and provided good service! We appreciate your praise and look forward to serving you additionally in the future. Best wishes!

January 29, 2023

Great service department staff is great to work with will do all my service here More

by jonathanandkrisha
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Russel Lilly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Denise, Hannah, Ben McCabe
Jan 29, 2023 -

Brandon Tomes Subaru responded

jonathanandkrisha, thank for you for sharing 5-stars! We're happy to hear our team is great to work with! We appreciate your praise and look forward to serving you additionally in the future. Thanks again!

January 29, 2023

Never been dissapointed with service on my 2015 Subi. ... Russel get it done for me. More

by JVMARSH3940
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Russel Lilly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 29, 2023 -

Brandon Tomes Subaru responded

JVMARSH3940, thank for you for sharing 5-stars! We're happy to hear Russel always gets it done for you! We appreciate your praise and look forward to serving you additionally in the future. Take care!

January 29, 2023

A+ SERVICE, ALL THE WAY! IT’S A WELCOMING & INFORMATIVE EXPERIENCE. MY TIRES ARE EXQUISITE! More

by mmb4152
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ben McCabe
Jan 29, 2023 -

Brandon Tomes Subaru responded

mmb4152, thank for you for sharing 5-stars! We're glad to hear our team provides A+ service! We appreciate your praise and look forward to serving you additionally in the future. Thanks again!

January 29, 2023

Israel(sp) was outstanding and continues to offer help post ex facto! Ana did good job as well. I was not and still am not happy with the outrageous interest rates for >3 yr financing. I am certain there More

by TAVAUGHA
Recommend Dealer
Yes
Employees Worked With
Israel Gandara, Ana Guzman
Jan 29, 2023 -

Brandon Tomes Subaru responded

TAVAUGHA, thank for you for sharing 4-stars! We're happy to hear Israel is outstanding and continues to offer help! We appreciate your praise and look forward to serving you additionally in the future. Take care!

January 29, 2023

I've been dealing with Brandin Tomes since they opened in 2009. Four Subarus later, I'm still a fan. Best service department I've ever seen. More

by W.HANSEN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Russel Lilly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ben McCabe
Jan 30, 2023 -

Brandon Tomes Subaru responded

W.HANSEN, thank for you for sharing 5-stars! We're pleased to hear we've got the best service department you've ever seen! We appreciate your praise and look forward to serving you additionally in the future. Best wishes!

January 28, 2023

No comment,little bit is confused when you complain about car,sometimes need try looking and asking how is post to be new car,but always is answer that is post to be like that. More

by SIBENIK57
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ben McCabe, Patrick Varrassi, Eniqueo "Nico" Reese, Clay Phillips
January 28, 2023

Russell always does a Great Job with his customers, I ask for him on every Visit, I love our Outback. More

by HMRASMUSSEN35
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Russel Lilly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 28, 2023 -

Brandon Tomes Subaru responded

HMRASMUSSEN35, thank for you for sharing 5-stars! We're happy to hear Russell always does a great job! We appreciate your praise and look forward to serving you additionally in the future. Thanks again!

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