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Brandon Tomes Subaru - Service Center

McKinney, TX

4.8
376 Reviews

376 Reviews of Brandon Tomes Subaru - Service Center

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September 08, 2023

Very nice and efficient Took me through the process and explained all work to be done More

by pmbetito
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Denise Watson
Sep 08, 2023 -

Brandon Tomes Subaru responded

pmbetito, thank you for sharing 5-star praise and noting an efficient process in service with Denise! We appreciate your business and look forward to serving you again next time. Take care!

September 08, 2023

Excellent service; they were nice and courteous, informed me of what was done to the car and what needed attention. More

by PABLO.DE.LEGARRETA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Johnson
Sep 09, 2023 -

Brandon Tomes Subaru responded

PABLO.DE.LEGARRETA, thanks for the five-stars and noting you had a great experience with Sean in service! We appreciate your praise. See you next time. Thanks again!

September 07, 2023

Can I give ZERO stars for this visit? Waited 4.5 hours with an appointment to get new tires put on. Other customers arrived without an appointment and were done and gone while we waited. More

by CWALZ0
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Roberto Coto
Sep 08, 2023 -

Brandon Tomes Subaru responded

CWALZ0, we apologize that your service visit to have new tires put on took longer than anticipated. We're sorry for the inconvenience it may have caused. Our Service Director, Edmond Elder noted that he reached out by phone and email last night and again this morning to try and connect. Edmond would like to chat with you to formally apologize for the experience and see what we can do to make it right and better serve you on future visits. Edmond is anticipating your contact and can be reached directly at eelder@brandontomessubaru.com or 214-544-5156. Talk soon. Best wishes.

September 07, 2023

We again used Roger Venegas to lease our third Subaru. He is an extraordinary salesman; kind, knowledgeable, and efficient! More

by MAMEYER824
Recommend Dealer
Yes
Employees Worked With
Roger Venegas
Sep 08, 2023 -

Brandon Tomes Subaru responded

MAMEYER824, thank you for sharing 5-star praise and noting a great experience taking home your third Subaru from Roger! We appreciate your business and look forward to serving you again next time. Take care!

August 14, 2023

Great. Easy in & out service Thank you for the car wash and the light vacuum, which is something I truly enjoyed for my last new car purchase. Such a carin More

by JO.D.KAY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Roberto Coto, Hannah Borstmayer
Aug 14, 2023 -

Brandon Tomes Subaru responded

JO.D.KAY, thank you for sharing 5-stars! We're glad to hear our team provided an easy in-and-out experience! We appreciate your feedback and look forward to serving you additionally in the future. Thanks again!

August 11, 2023

I really enjoyed the car buying process at this dealership. I typically dread the car buying process. However, they made sure that my needs were met with extreme expertise. QB was amazing. He was v More

by Desirae Phillips
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Quenton Bass
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 11, 2023 -

Brandon Tomes Subaru responded

Desirae, thank you for sharing 5-stars! We're pleased to hear QB is thorough and transparent! We appreciate your feedback and look forward to serving you additionally in the future. Thanks again!

August 10, 2023

Wonderful service! ! They help me to get a good deal for my car I wanted More

by taniacortez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Quenton Bass
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chris Gandara, Eniqueo "Nico" Reese
Aug 11, 2023 -

Brandon Tomes Subaru responded

taniacortez, thank you for sharing 5-stars! We're glad to hear our team provided wonderful service! We appreciate your feedback and look forward to serving you additionally in the future. Best wishes!

August 10, 2023

Very professional , thorough & efficient! Tech was very courteous and explained all aspects of the service ! More

by oma815
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
LC Agramont
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 11, 2023 -

Brandon Tomes Subaru responded

oma815, thank you for sharing 5-stars! We're glad to hear our team is professional, thorough and efficient! We appreciate your feedback and look forward to serving you additionally in the future. Thanks again!

August 10, 2023

24K mile check up was quick and finished before expected time. I have been there before and was just as pleased as before. More

by GVSALAS33
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Denise Watson
Aug 11, 2023 -

Brandon Tomes Subaru responded

GVSALAS33, thank you for sharing 5-stars! We're happy to hear our team provided quick service! We appreciate your feedback and look forward to serving you additionally in the future. Take care!

August 03, 2023

Great service, found the problem and resolved it. Roberto did a good job of providing service to ne and my Outback. More

by CYMRUHD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Roberto Coto
Aug 03, 2023 -

Brandon Tomes Subaru responded

CYMRUHD, thank you for sharing 5-stars! We're happy to hear Roberto provided good service! We appreciate your feedback and look forward to serving you additionally in the future. Best wishes!