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Brandon Tomes Subaru - Service Center

McKinney, TX

4.8
376 Reviews

376 Reviews of Brandon Tomes Subaru - Service Center

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February 22, 2023

outstanding service from sales to service the coffee is great entire staff friendly and always ready to help More

by WARMOON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Russel Lilly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Zack, Ben McCabe
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Feb 22, 2023 -

Brandon Tomes Subaru responded

WARMOON, thank for you for sharing 5-stars! We're glad to hear our team is friendly and ready to help! We appreciate your praise and look forward to serving you additionally in the future. Take care!

February 19, 2023

Not customer service focused and my problem is not fixed. Unfortunate situation as I was very happy with the dealership until now More

by TWALSH73
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Russel Lilly
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ben McCabe
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February 19, 2023

Russell took great care of my car as always. I have absolute confidence that he will provide the best service. More

by KHADEN1959
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Russel Lilly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 19, 2023 -

Brandon Tomes Subaru responded

KHADEN1959, thank for you for sharing 5-stars! We're glad to hear Russell took great care of you as always! We appreciate your praise and look forward to serving you additionally in the future. Thanks again!

February 19, 2023

Russell is my Service Writer and does a great Job in keeping us informed, I will always ask for him to service my Outback More

by HMRASMUSSEN35
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Russel Lilly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Patrick Varrassi, Eniqueo "Nico" Reese
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Feb 19, 2023 -

Brandon Tomes Subaru responded

HMRASMUSSEN35, thank for you for sharing 5-stars! We're happy to hear Russell does a great job of keeping you informed! We appreciate your praise and look forward to serving you additionally in the future. Thanks again!

February 19, 2023

In and out quickly, had a sales rep tell us we could trade up quite nice! More

by berryville2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Russel Lilly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ben McCabe
Report | Print
Feb 20, 2023 -

Brandon Tomes Subaru responded

berryville2, thank for you for sharing 5-stars! We're happy to hear our team was quick! We appreciate your praise and look forward to serving you additionally in the future. Best wishes!

February 15, 2023

Great customer service and amazing tech support. Advisor went over everything before I left and made sure I understood and was satisfied. More

by MARIANNE_ELDER57
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon Tomes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Russel Lilly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Erwin Chambers Jr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ben McCabe, Edmond Elder
Report | Print
Feb 15, 2023 -

Brandon Tomes Subaru responded

MARIANNE, thank for you for sharing 5-stars! We're glad to hear our team provides amazing customer service! We appreciate your praise and look forward to serving you additionally in the future. Best wishes!

February 15, 2023

Great service and knowledgeable people I did not spend more time than needed. So far so good More

by LMCCPER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Curtis Moore
5.0
This rating includes all reviews, with more weight given to recent reviews.
Russel Lilly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kyle Shiraishi, Ben McCabe, Ana Guzman, Jose Ayala
Report | Print
Feb 15, 2023 -

Brandon Tomes Subaru responded

LMCCPER, thank for you for sharing 5-stars! We're glad to hear our team provided great service and are knowledgeable! We appreciate your praise and look forward to serving you additionally in the future. Best wishes!

February 14, 2023

Details removed pending legal action. Now that there are multiple Subaru dealerships in North Texas we'll be looking at other options when service is needed. More

by Subieguy77
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Patrick Varrassi
Report | Print
Feb 14, 2023 -

Brandon Tomes Subaru responded

Subieguy77, we apologize that your recent service expeirence was less than pleasant and our Service Director, Edmond Elder would like to speak with you regarding your experience and see what we can do to make it right. You may reach Edmond directly at eelder@brandontomessubaru.com or 214-544-5156. Edmond is anticipating your contact. Talk soon. Best wishes.

February 13, 2023

Dropped my car off for a recall and oil change. The service was quick and efficient. More

by LONGHORNS.83
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Russel Lilly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ben McCabe
Report | Print
Feb 13, 2023 -

Brandon Tomes Subaru responded

LONGHORNS.83, thank for you for sharing 5-stars! We're happy to hear our team provided quick and efficient service! We appreciate your praise and look forward to serving you additionally in the future. Thanks again!

February 13, 2023

Always have received top notch service from the team at Brandon Tomes Subaru. Denise Watson did the intake effectively and kept me posted during the service. Russell Lilly has been my service guru since More

by SVERINDER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Russel Lilly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Denise Watson
Report | Print
Feb 13, 2023 -

Brandon Tomes Subaru responded

SVERINDER, thank for you for sharing 5-stars! We're happy to hear Denise Watson and Russell Lilly provide great service and earned your recommendation! We appreciate your praise and look forward to serving you additionally in the future. Take care!

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