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Brandon Tomes Subaru - Service Center

McKinney, TX

4.8
376 Reviews

376 Reviews of Brandon Tomes Subaru - Service Center

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March 11, 2023

Good service advisors. Prompt, quality repairs. Clearly explain what needs repairs and why. Clean waiting room. More

by CZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Russel Lilly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ben McCabe
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Mar 12, 2023 -

Brandon Tomes Subaru responded

CZ, thank you for your 5 stars! We're pleased to hear our team is prompt and explanative! We look forward to serving you additionally in the future! Best wishes!

March 11, 2023

They’re right there to help you and listen to what you’re looking for. I have bought 2 SUV’s and my SUV I have now, I’m leasing. My lease is up this year 😢 I love my car and I love my dealership. LS. Smith More

by Lois 2747
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Russel Lilly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kaylah Casasola
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ana Guzman, Eniqueo "Nico" Reese
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Mar 12, 2023 -

Brandon Tomes Subaru responded

Lois, thank you for your 5 stars! We're happy to hear our team is there to help! We look forward to serving you additionally in the future. Thanks again!

March 10, 2023

Good relaxed experience. Not pushy at all and they drowned me in bottles of water lol More

by caleb75028
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Gandara
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Mar 10, 2023 -

Brandon Tomes Subaru responded

caleb75028, thank for you for sharing 5-stars! We're happy to hear our team provided a good, relaxed experience! We appreciate your praise and look forward to serving you additionally in the future. Thanks again!

March 09, 2023

Had appt for safety inspection. At drop off told it would take about 1 hour. At 40 minutes the advisor said I was next. At 1.5 hours I walked around and found car still on driveway. More

by M
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Don’t know
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Mar 10, 2023 -

Brandon Tomes Subaru responded

M, we apologize for the delay during your recent visit. We would like to speak with you regarding your experience and go over the issues to ensure you more expeditious service on future visits. Our Service Director, Edmond Elder can be reached directly at eelder@brandontomessubaru.com or 214-544-5156 and is anticipating your contact. We look forward to hearing from you. Talk soon. Best wishes!

March 08, 2023

Quick service always friendly thanks for your help with everything would recommend to our friends. More

by chase.matkin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Russel Lilly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ben McCabe
Report | Print
Mar 08, 2023 -

Brandon Tomes Subaru responded

chase.matkin, thank for you for sharing 5-stars! We're happy to hear our team is quick and friendly! We appreciate your praise and look forward to serving you additionally in the future. Best wishes!

March 06, 2023

I had a good experience with my first maintenance service on my Outback. It wasn’t as long of a wait than expected. More

by momscool21
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Russel Lilly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ben McCabe
Report | Print
Mar 06, 2023 -

Brandon Tomes Subaru responded

momscool21, thank for you for sharing 5-stars! We're happy to hear our team provided a good experience and didn't keep you waiting! We appreciate your praise and look forward to serving you additionally in the future. Best wishes!

March 06, 2023

Nice place. good people. service is just fine.service eaiting area is just great. Dakota is very helpful. More

by HENRYLOUDENBACK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dakota Hughes, Patrick Varrassi, Melodie Uhley
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Mar 06, 2023 -

Brandon Tomes Subaru responded

HENRYLOUDENBACK, thank for you for sharing 5-stars! We're happy to hear Dakota is helpful! We appreciate your praise and look forward to serving you additionally in the future. Take care!

March 06, 2023

Everyone was courteous and easy to work with. They took care of me when I had a question after getting my Subaru back. More

by SANDYMORRIS69
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Russel Lilly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kaylee, Ben McCabe
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Mar 06, 2023 -

Brandon Tomes Subaru responded

SANDYMORRIS69, thank for you for sharing 5-stars! We're pleased to hear our team is courteous and easy to work with! We appreciate your praise and look forward to serving you additionally in the future. Thanks again!

March 06, 2023

Super friendly and great service. I will be going back for all my services in the near future. More

by MICHAELDALEMOODY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Russel Lilly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ben McCabe
Report | Print
Mar 06, 2023 -

Brandon Tomes Subaru responded

MICHAELDALEMOODY, thank for you for sharing 5-stars! We're glad to hear our team is super friendly! We appreciate your praise and look forward to serving you additionally in the future. Take care!

March 06, 2023

I have a 2019 Subaru Outback and love it! ! Will always be back to your dealership! More

by MARGARET.ROWLAND07
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Russel Lilly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 06, 2023 -

Brandon Tomes Subaru responded

MARGARET.ROWLAND07, thank for you for sharing 5-stars! We're glad to hear you love you '19 Outback! We appreciate your praise and look forward to serving you additionally in the future. Best wishes!

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