Back

Brandon Tomes Subaru - Service Center

McKinney, TX

4.8
376 Reviews

376 Reviews of Brandon Tomes Subaru - Service Center

Sort by
March 19, 2023

Great as always. Ben is very helpful and efficient, and all the other staff never hesitate to step in and assist when it is busy. More

by RAII
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ben McCabe
Mar 20, 2023 -

Brandon Tomes Subaru responded

RAII, thank you for your 5-stars! We're pleased to hear Ben is helpful and efficient! We look forward to serving you additionally in the future. Thanks again!

March 19, 2023

Roman was great to work with! He was knowledgable and honestly answered all my questions. I appreciated his help! More

by melissaheath3
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Roman Duran, Patrick Varrassi
Mar 20, 2023 -

Brandon Tomes Subaru responded

melissaheath3, thank you for your 5-stars! We're pleased to hear Roman is great to work with! We look forward to serving you additionally in the future. Take care!

March 19, 2023

Great customer service. Ben is my advisor. He is very helpful and friendly. The staff also very caring More

by PALULI11
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ben McCabe
Mar 20, 2023 -

Brandon Tomes Subaru responded

PALULI11, thank you for your 5-stars! We're glad to hear Ben is helpful and friendly! We look forward to serving you additionally in the future. Thanks again!

March 18, 2023

Your pricing for major tuneups has become out of control. Going forward, I will be shopping around for fair pricing for these tuneups. More

by CATSPWS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Denise watson
Mar 20, 2023 -

Brandon Tomes Subaru responded

CATSPWS, thank you for sharing constructive feedback with us. We appreciate your note and would like to provide you our Service Director Edmond in case you would like to discuss your frustrations and perhaps Edmond can help you find deals for services you need done moving forward. You may always reach Edmond directly at eelder@brandontomessubaru.com or 214-544-5156. We look forward to better serving you on future visits. Take care!

March 18, 2023

Professional, timely and on point with pricing in comparison to other dealerships. My goto for everything More

by jmshmr3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ben McCabe
Mar 20, 2023 -

Brandon Tomes Subaru responded

jmshmr3, thank you for your 5-stars! We're happy to hear our team is professional and timely! We look forward to serving you additionally in the future. Thanks again!

March 17, 2023

Always fast, polite, and professional. They are usually quicker than expected. They explain what was done and what will need to be done in the future. More

by celia_donnelly
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Russel Lilly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ben McCabe
Mar 17, 2023 -

Brandon Tomes Subaru responded

celia_donnelly, thank you for sharing praise regarding your experience with Russel and Ben! We are pleased to hear you get in and out quicker than expected. We look forward to serving you additionally. Thanks again!

March 16, 2023

Ben was awesome as usual, he is a real asset to the service department. fifteen More

by COREY.WEGELE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ben McCabe
Mar 16, 2023 -

Brandon Tomes Subaru responded

COREY, thank you for your 5-stars! We're glad to hear Ben is awesome! We look forward to serving you additionally in the future. Best wishes!

March 15, 2023

Great service people, clean facilities, great snacks and drinks and efficient check out and vehicle was washed. More

by ARTHEEZEN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Russel Lilly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 15, 2023 -

Brandon Tomes Subaru responded

ARTHEEZEN, thank you for your 5-star praise! We're glad to hear our service team is efficient and great! We appreciate your feedback and look forward to serving you additionally in the future. Thanks again!

March 12, 2023

Ben was awesome. I brought my car in for a recall but he checked for everything, took care of items still under warranty, and delivered my car on time. More

by ALANTURNER2900
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ben McCabe
Mar 13, 2023 -

Brandon Tomes Subaru responded

ALANTURNER2900, thank you for your 5-star review! We're happy to hear Ben is awesome! We look forward to serving you additionally in the future. Take care!

March 12, 2023

Roman and Jeff were great to work with. They were both very attentive and helpful. Dealing with this duo made the car buying experience easy and memorable! More

by kimbumc1
Recommend Dealer
Yes
Employees Worked With
Jeff Sapp
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Roman Duran, Ana Guzman, Eniqueo "Nico" Reese
Mar 13, 2023 -

Brandon Tomes Subaru responded

kimbumc1, thank you for your 5-star review! We're happy to hear Roman and Jeff are attentive and helpful! We look forward to serving you additionally in the future. Thanks again!

...
24
...