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Brandon Tomes Subaru - Service Center

McKinney, TX

4.8
376 Reviews

376 Reviews of Brandon Tomes Subaru - Service Center

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March 25, 2023

Great communication and fantastic customer service. I was able to get a loaner car and the entire process was seamless More

by CRISTIANADP
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Russel Lilly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ben McCabe
Mar 27, 2023 -

Brandon Tomes Subaru responded

CRISTIANADP, thank you for your 5-stars! We're happy to hear our team provides great communication and fantastic customer service! We look forward to serving you additionally in the future. Best wishes!

March 25, 2023

Very convenient on line appointment process. Service advisor was polite and thorough. I have always been treated good everytime I have my vehicle serviced. More

by ABurns
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Russel Lilly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ben McCabe
Mar 27, 2023 -

Brandon Tomes Subaru responded

ABurns, thank you for your 5-stars! We're happy to hear our team is polite and thorough! We look forward to serving you additionally in the future. Thanks again!

March 25, 2023

I won't take my Subaru's for service anywhere else. No hassel, no nonsense and a great attitude in all the service department personnel. Russel Lilly treats you like family and always has a smile to g More

by coldwarsailor
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Russel Lilly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Zac Alia, Ben McCabe
Mar 27, 2023 -

Brandon Tomes Subaru responded

coldwarsailor, thank you for your 5-stars! We're glad to hear Russel Lilly treats you like family! We look forward to serving you additionally in the future. Thanks again!

March 24, 2023

Everything went incredibly smoothly at the dealership. The team was helpful in teaching and educating on the car. More

by MSCOTSMITH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Curtis Moore
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Patrick Varrassi, Eniqueo "Nico" Reese
Mar 24, 2023 -

Brandon Tomes Subaru responded

MSSCOTSMITH, thank you for your 5-stars! We're pleased to hear our team provided a helpful and smooth experience! We look forward to serving you additionally in the future. Thanks again!

March 24, 2023

Jonathan and the new guy (forgot his name) explain everything that will be done and got out of there on time as promised. More

by TONYJ3516
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan Daniels
Mar 24, 2023 -

Brandon Tomes Subaru responded

TONYJ3516, thank you for your 5-stars! We're glad to hear Jonathan is explanative and timely! We look forward to serving you additionally in the future. Thanks again!

March 24, 2023

Everybody is very friendly, I was kept up to date on progress. Very nice coffee/snack area More

by asg1947
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Russel Lilly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 24, 2023 -

Brandon Tomes Subaru responded

asg1947, thank you for your 5-stars! We're glad to hear our team is friendly and kept you up to date! We look forward to serving you additionally in the future. Take care!

March 24, 2023

Service Department was very professional and knowledgeable. Great job as always. Keep up the good work. More

by JELLI_52
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Russel Lilly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ben McCabe
Mar 24, 2023 -

Brandon Tomes Subaru responded

JELLI_52, thank you for your 5-stars! We're glad to hear our team is professional and knowledgeable! We look forward to serving you additionally in the future. Best wishes!

March 23, 2023

Service is always excellent and all my questions always get answered with a smile! Thank you so Much! More

by carlossalvetti
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Russel Lilly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : I forget her name! She has braces lovely kind smile! , Ben McCabe
Mar 23, 2023 -

Brandon Tomes Subaru responded

carlossalvetti, thank you for your 5-stars! We're happy to hear our team always provides excellent service! We look forward to serving you additionally in the future. Take care!

March 23, 2023

Friendly service people and fast service. Clean waiting room. Could be better marked for the service area. More

by DDEGNER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Russel Lilly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ben McCabe
Mar 23, 2023 -

Brandon Tomes Subaru responded

DDEGNER, thank you for your 5-stars! We're happy to hear our team is friendly and provides fast service! We look forward to serving you additionally in the future. Take care!

March 23, 2023

Easy to check in, explained what they would do, and all services explained to me as I left. More

by YVEHC55
Recommend Dealer
Yes
Employees Worked With
Young female took care of me. She was exceptional!!!
Mar 23, 2023 -

Brandon Tomes Subaru responded

YVEHC55, thank you for your 5-stars! We're pleased to hear our team is explanative and made your experience easy! We look forward to serving you additionally in the future. Best wishes!

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