Brandon Tomes Subaru - Service Center

The service center team was great! They took care of all of my concerns and were both accommodating and friendly! They took care of all of my concerns and were both accommodating and friendly! More

The service reps quickly got me started first thing in the morning and had my car finished much quicker than I thought it would be. They went over all work, were very courteous, and took great care of me the morning and had my car finished much quicker than I thought it would be. They went over all work, were very courteous, and took great care of me, as always. More

Have been going to them since I bought the car nearly five years ago and I live in Oklahoma which says a lot about what I think of the service department five years ago and I live in Oklahoma which says a lot about what I think of the service department More

Service as good and the people are nice, etc. I will say that I have reported at least twice before that someone is not entering the service being completed into whatever system the Subaru app, e I will say that I have reported at least twice before that someone is not entering the service being completed into whatever system the Subaru app, etc. gets it's info from. A few weeks after I haev service done, I get notifications from the app, e mails, and paper mail all telling me that I am overdue for service when I am not. It's annoying and even though I have reported it multiple times it keeps happening. The service advisor earlier this week just said "yeah we know..." More

Always polite,fast, and knowledgeable. Goes above and beyond. Takes time to go over everything to make sure I understand. Goes above and beyond. Takes time to go over everything to make sure I understand. More

Apparently no specific comment at this time. Turnaround time could have been much better especially customer with appointment in place. Turnaround time could have been much better especially customer with appointment in place. More

Your service staff really helped me when I was in a bind. They listened and fixed the problem caused by another Subaru dealership. Mr. Russell even got me laughing. You have my business now. Thanks They listened and fixed the problem caused by another Subaru dealership. Mr. Russell even got me laughing. You have my business now. Thanks More

There were few people to assist in the bay. Finally got the great lady to help me. Seemed like they weren’t ready to bring their tablets and I waited a long time to be assisted Finally got the great lady to help me. Seemed like they weren’t ready to bring their tablets and I waited a long time to be assisted More

Ben, my Service Advisor, did a good job answering my questions. He had a great suggestion for recording the odd sound that occasionally happens when I turn off my car. questions. He had a great suggestion for recording the odd sound that occasionally happens when I turn off my car. More

Russell Lilly, our service advisor at Brandon Tomes Subaru in McKinney TX was top notch. Russell went above and beyond making sure were satisfied getting a repair done to our 2021 Ascent we just purcha Subaru in McKinney TX was top notch. Russell went above and beyond making sure were satisfied getting a repair done to our 2021 Ascent we just purchased this past December. The damage occurred due to a recent ice storm. He was knowledgeable, polite and pleasant throughout our dealings. Thank you so much! More