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Brandon Tomes Subaru - Service Center

McKinney, TX

4.8
376 Reviews

376 Reviews of Brandon Tomes Subaru - Service Center

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April 17, 2023

I didn't use the service center. I bought a used car from Tomes (2020 Yukon) and was a little disappointed because it only came with one skanky old key fob, no mats, and the tailgat More

by cheryl38
Recommend Dealer
Yes
Employees Worked With
Chris Gandara
Apr 17, 2023 -

Brandon Tomes Subaru responded

cheryl38, we apologize that your pre-owned Yukon had issues with the key fob and other items after taking delivery. Typically, we are able to assist with these items if they are noted during the sale. It can be a bit tricky months later, but our General Sales Manager, Zack Alia would like to speak with you regarding your experience and see what we can do to make it right. You may reach Zack directly at zalia@tomesautogroup.com or 214-544-5038. Talk soon. Best wishes!

April 16, 2023

Fantastic service (as always)! I recommend Subaru to everyone that know and will be a customer for life! More

by Lisa M.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Russel Lilly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 17, 2023 -

Brandon Tomes Subaru responded

Lisa, thank you for sharing 5-stars! We're happy to hear our team provides fantastic service! We look forward to serving you additionally in the future. Thanks again!

April 16, 2023

Always receive great service from the people who staff the maintenance desks at this dealership. More

by mjshean01
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Russel Lilly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ben McCabe
Apr 17, 2023 -

Brandon Tomes Subaru responded

mjshean01, thank you for sharing 5-stars! We're happy to hear our team provides great service! We look forward to serving you additionally in the future. Take care!

April 16, 2023

Great service. Denice was very nice and explained the service that was done. She told me when the service would be done. More

by MGRAYH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Denice Watson
Apr 17, 2023 -

Brandon Tomes Subaru responded

MGRAYH, thank you for sharing 5-stars! We're happy to hear Denice is nice and explanative! We look forward to serving you additionally in the future. Best wishes!

April 16, 2023

Great service always. Friendly and knowledgeable professionals. They always take care of me. I trust them. More

by BARRY.DRIKS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Russel Lilly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ben McCabe
Apr 17, 2023 -

Brandon Tomes Subaru responded

BARRY, thank you for sharing 5-stars! We're pleased to hear our team is friendly and knowledgeable! We look forward to serving you additionally in the future. Thanks again!

April 16, 2023

Oil change was good but not fast, complimentary car was not at its best. Time taken is more than 1hr of promised time. Staff is good and friendly, but this is about my experience in this visit. More

by Naveen
Recommend Dealer
Yes
Employees Worked With
Dennis, Brock Degraffenreid
Apr 17, 2023 -

Brandon Tomes Subaru responded

Naveen, we apologize that your oil change took longer than normal and that the wash was not the best you've had. We passed your feedback along to our leadership and our Service Director, Edmond Elder would like to leave his contact info behind incase you'd like to discuss yoru visit additionally. You may always reach Edmond directly at eelder@brandontomessubaru.com or 214-544-5156. Edmond is anticipating your contact and we all look forward to providing you improved experiences moving forward. Talk soon. Best wishes!

Apr 17, 2023 -

Naveen responded

Thanks. Trying to reach out to you Edmond.

April 16, 2023

Always satisfied with the staff and service at the dealership. Friendly, helpful and take their time to listen. More

by PANKEY1935
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Russel Lilly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ben McCabe
Apr 17, 2023 -

Brandon Tomes Subaru responded

PANKEY1935, thank you for sharing 5-stars! We're happy to hear our team is friendly and helpful! We look forward to serving you additionally in the future. Take care!

April 13, 2023

Received the "we miss you" email and so we packed up the crosstrek and traversed across the country to get an oil change with Brandon Tomes Subaru. Severe winter storms along with evacuation notices for hig More

by BJBLK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Forgot her name...
Apr 13, 2023 -

Brandon Tomes Subaru responded

BJBLK, thank you for traversing the country to come see us! We greatly appreciate your dedication and fortitude in making the trek! We hope your experience was everything we hyped it up to be! Let us know when may have another opportunity to serve you so we don't go missing you and sending silly notes again. Take care! :)

April 13, 2023

Jonathan was very helpful. He gave me an accurate timeline, I got a loaner, and was able to pick up my car promptly on the day he had someone work on it. Thank you. More

by val_jones311
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Russel Lilly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ben McCabe
Apr 14, 2023 -

Brandon Tomes Subaru responded

val_jones311, thank you for sharing 5-star praise and noting that Jonathan was very helpful in service. We greatly appreciate your endorsement and look forward to serving you again next time. Thanks again!

April 13, 2023

Hannah was incredibly helpful in giving me the help I needed and working with my schedule to get the replacements I needed. More

by CAROLT822
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hannah service dept
Apr 14, 2023 -

Brandon Tomes Subaru responded

CAROLT822, thank you for sharing 5-star praise and noting that Hannah was incredibly helpful in service. We greatly appreciate your endorsement and look forward to serving you again next time. Take care!

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