Brandon Tomes Subaru - Service Center

Service personnel are always friendly, prompt and efficient in their dealings with customers. Facilities are clean and comfortable- don’t mind waiting for the service to be completed in that enviro efficient in their dealings with customers. Facilities are clean and comfortable- don’t mind waiting for the service to be completed in that environment… More

Overall service is fast and friendly obviously with the typical upsells and have to notice that the 5000 mile service used to be $80 plus or minus if you use additives, now its about $140. Also when my fo typical upsells and have to notice that the 5000 mile service used to be $80 plus or minus if you use additives, now its about $140. Also when my forester's bushings crapped out a little over 60K miles (which honestly is unacceptable but was just outside of warranty), the price quoted to fix them was $1150 for a vehicle with a little over 60K miles did not make me happy. But with my own mechanic was able to get it fixed for 25% of the dealer quote. So my point is that I'd use the dealer to fix things more if they were more reasonable in their pricing, being 4-5x more expensive is just greedy. Other than the crazy high pricing of repairs and maintenance, I've felt the quality of service and comfort is high. The staff are friendly and helpful, I just wish the general dealer experience had less price gouging, and subaru should have fixed the bushings for free given it happened so early. My only gripe for this last service is the cost of the service and after the "free" car wash there was still a bunch of bird crap on the car, but they took it back and make sure that was removed on the 2nd pass...so they made it right! Thank you! More

Dropped of my STI on Saturday for tires, an oil change, and a recall for the reverse switch. Was given a timeline of the following Tuesday. Received a call on Monday saying my car was ready. Very nice expe and a recall for the reverse switch. Was given a timeline of the following Tuesday. Received a call on Monday saying my car was ready. Very nice experience. More

Jonathan at Brandon Tommes was extremely helpful and accommodating at helping resolving a warranty and battery settlement issue! However Subaru corporate needs to do a better job in standing behind t accommodating at helping resolving a warranty and battery settlement issue! However Subaru corporate needs to do a better job in standing behind the Subaru brand that has long been hailed for reliability and longevity. I have a 2015 outback with several issues that Subaru corporate refuses to address. I will never buy a Subaru again! More

They communicate very well with the customer, keep you updated, and go over anything that pops up updated, and go over anything that pops up More

Dropoff was on time. Got one followup call. Car done that day. No issues with the service. Got one followup call. Car done that day. No issues with the service. More

I am so happy I took the short drive from Oklahoma City to McKinney to purchase my new Subaru. I had so many issues with both the Norman and Edmond locations I almost missed out on the opportunity to drive to McKinney to purchase my new Subaru. I had so many issues with both the Norman and Edmond locations I almost missed out on the opportunity to drive an exceptional vehicle. My car salesman John made this experience exceptional which is what I have come to learn you are supposed to expect from Subaru and this dealership. My finance manager QB was also exceptional as well as the Manager. Really, I could not be more pleased with my purchase or the professionalism of the entire staff! Thanks for turning my experience from a disaster into an exceptional one! More

Absolutely professional, kind, and helpful. My third Subaru purchase from them-always pleased with their service and attention to detail. My third Subaru purchase from them-always pleased with their service and attention to detail. More

Great people and great service they explain everything on the car and very friendly gracias!!! the car and very friendly gracias!!! More

You did exactly what I asked for and on time. Would recommend to all family and friends Would recommend to all family and friends More