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Brandon Tomes Subaru - Service Center

McKinney, TX

4.8
376 Reviews

376 Reviews of Brandon Tomes Subaru - Service Center

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May 07, 2023

The service was impeccable and the employees were very attentive and supportive. The routine service process was very quick and efficient. More

by GERARDCORTEZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I do not remember my service advisor's name.
May 07, 2023 -

Brandon Tomes Subaru responded

GERARDCORTEZ, thank you for sharing 5-stars and noting an excellent experience with our service team. We appreciate your praise and look forward to serving you additionally next time. Thanks again!

May 07, 2023

Great service. Russell is great to work with. Long time customer. We have purchased five vehicles from you. More

by WINNUT53
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Russel Lilly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ben McCabe
May 08, 2023 -

Brandon Tomes Subaru responded

WINNUT53, thank you for sharing 5-stars! We're glad to hear Russell is great to work with and provides great service! We appreciate your endorsement and look forward to serving you additionally in the future. Best wishes!

May 07, 2023

It was a great experience. The service was completed very quickly. Russell was very kind and helpful. More

by alex.jabourian
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Russel Lilly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ben McCabe
May 08, 2023 -

Brandon Tomes Subaru responded

alex, thank you for sharing 5-stars! We're pleased to hear Russell is kind, helpful and provided a great experience! We appreciate your endorsement and look forward to serving you additionally in the future. Best wishes!

May 06, 2023

This place always treats me great! Love the staff and the crew got my vehicle serviced and washed up quick! More

by BRENTWRX03
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Russel Lilly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jacob Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Hannah
May 06, 2023

Smooth in and out. Appreciated that because I have a partially disabled husband at home whom I need to check in on frequently. More

by DRISCOLLGC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Russel Lilly
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 06, 2023

Everything was good service rep explained all the work that would be done and the cost for the service More

by JRDEWEBER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Johnthan
May 05, 2023

Perfect assistance and quality of work performed. Couldn't be happier with the level of service I received. More

by MIKEV078
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Russel Lilly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ben McCabe
May 05, 2023 -

Brandon Tomes Subaru responded

MIKEVO78, thank you for sharing 5-stars! We're happy to hear our team provided perfect assistance and high quality! We look forward to serving you additionally in the future. Take care!

May 05, 2023

I was well welcomed and my vehicle was well served during my first car maintenance and software recall update. More

by LIHUAZHENG1204
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Russel Lilly
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 05, 2023 -

Brandon Tomes Subaru responded

LIHUAZHENG1204, thank you for sharing 5-stars! We're pleased to hear our team did a good job servicing your vehicle! We look forward to serving you additionally in the future. Thanks again!

May 05, 2023

Service is always great at Thomas Ford & Subaru. A hands on dealership. I have recommended these two dealerships to many people over the last 6 years. More

by ttuckerthompson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan Daniells
May 05, 2023 -

ttuckerthompson responded

The manager from Brandon Tomes Subaru telephoned me within 5 minutes to tell me they were sorry for the way my problem was handled. I have always had great service from Tomes dealerships for over 28 years since I moved to McKinney. I will continue to recommend the Tomes dealerships to family and friends. They really care how you are treated. Thanks for taking the extra step to helping me.

May 05, 2023

Great service from Denise. She kept me informed at all times. The waiting area was a little too loud from an upstairs source. But that was minor More

by michael_elman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Denise, Patrick Varrassi
May 06, 2023 -

Brandon Tomes Subaru responded

michael, thank you for sharing 5-stars! We're happy to hear Denise provided great service! We look forward to serving you additionally in the future. Take care!

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