Brandon Tomes Subaru - Service Center

We have been providing services at this dealership for many years and have had a very good experience. Russell is always attentive and willing to help! many years and have had a very good experience. Russell is always attentive and willing to help! More

I am furious concerning the lack of transparency with Brandon Tomes Subaru service department. My wife took her vehicle in for a routine service, and she got an itemized order for what would be perform Brandon Tomes Subaru service department. My wife took her vehicle in for a routine service, and she got an itemized order for what would be performed and a price of $1075.00. Later that day they called her and told her that her brakes pads were in the "red" zone and "needed" replacing. They made it sound like her brakes were completely unsafe and instilled a thread of fear in her, so much so that she agreed to have them replace them. They did not disclose what a Brandon Tomas Brake job entailed nor what the additional costs ranges could be for this additional service. They relied on sales scare tactics to instill fear to get the go ahead so that the focus would not be on the financial discussion of additional costs. There was no discussion on specifics of all four brakes front and rear were all in the "Red" zone.... just a generic "Your Brakes are bad". A Brandon Tomas brake job entailed replacing the front and rear brake pads, resurfacing .....not replacing ....resurfacing the rotors and all this for an additional $1095.00! Only $200 of that brake job was for parts and resurfacing and a whopping $800 was for labor. I hope this review will inform others and hopefully help others not fall for these shameful tactics the service department salesman employ to upsale customers without full transparency! Unbelievable!!! More

Very nice place to buy a car! Everyone here is wonderful! I will come back again! Everyone here is wonderful! I will come back again! More

It was very clean and comfortable feeling inside. The employees were very pleasant and always greeted me. The employees were very pleasant and always greeted me. More

I made an appointment for a suspension issue and got a confirmation. I show up at the dealership for my scheduled service appointment and got turned away. The usher had no idea I had an appointment. He we confirmation. I show up at the dealership for my scheduled service appointment and got turned away. The usher had no idea I had an appointment. He went inside to confirm and returned stating they were swamped. I left since I had to take care of my car quickly elsewhere. Why take an appointment and waste the customer's time in the first place? Absolutely incompetent service center. I would not trust them for sales or service. Bad taste with Subaru and will not be buying another vehicle. More

This review is for Rick in the service department, Rick you're the man. Rick showed great empathy and dedication to customer service. Top notch guy I highly recomend speaking with him to help you out. you're the man. Rick showed great empathy and dedication to customer service. Top notch guy I highly recomend speaking with him to help you out. More

Brought my Ascent for an Oil Change. Just an Oil Change. Service Department rotated the tires, and tried to charge me for it. The Tires I had just bought the week before. Then, today I w Just an Oil Change. Service Department rotated the tires, and tried to charge me for it. The Tires I had just bought the week before. Then, today I was checking the oil and I noticed that one of the clips holding down the air induction cover was missing and the other was missing. I am NOT impressed. More

Service dept. Russell is very professional. Always keeps me updated & has ma best interest in mind. Russell is very professional. Always keeps me updated & has ma best interest in mind. More

Thanks BT Subaru service dept for continued good work. Especially appreciate Jonathan Daniells good work in getting brake service and inspect done. Especially appreciate Jonathan Daniells good work in getting brake service and inspect done. More

The staff was great but wished the "express" time as advertised were truly express. I waited 50 minutes for the 2 year service agreement when we purchased the vehicle 11/22. advertised were truly express. I waited 50 minutes for the 2 year service agreement when we purchased the vehicle 11/22. More