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Brandon Tomes McKinney Volkswagen

McKinney, TX

4.2
6 Reviews
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3600 S Central Expressway

McKinney, TX

75070

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Showing 6 reviews

October 28, 2024

Buying my new car was a great process. Isaac listened to exactly what I wanted and was a true advocate for me to get the best deals that work for my situation. Thanks so much! More

by ALEXYSS
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Isaac Fernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 28, 2024 -

Brandon Tomes McKinney Volkswagen responded

ALEXYSS, thank you for sharing 5-stars! We're pleased to hear Isaac listened to you and helped you to get the best deal that worked for your situation! We appreciate your endorsement and look forward to serving you additionally in the future. Thanks again!

October 15, 2024

Isaac was very friendly and helpful. He was quick to know exactly what we were looking for. More

by Cwinchester521
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Isaac Fernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 15, 2024 -

Brandon Tomes McKinney Volkswagen responded

Cwinchester521, thank you for sharing 5-stars! We're pleased to hear Isaac is friendly and helpful! We appreciate your endorsement and look forward to serving you additionally in the future. Thanks again!

October 10, 2024

Isaac was kind and helped make the car buying process easy! I would definitely recommend going through him for a smooth, knowledgeable experience. I love my new Tiguan! More

by lucyharrell
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Isaac Fernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 11, 2024 -

Brandon Tomes McKinney Volkswagen responded

lucyharrell, thank you for sharing 4-stars! We're pleased to hear Isaac is kind, helpful and knowledgeable! We appreciate your endorsement and look forward to serving you additionally in the future. Thanks again!

October 08, 2024

My experience with Isaac was wonderful! He explained everything clearly, and was very patient with the process. The process was diligent and I am so happy with my purchase. I would never ha More

by samisapon
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Isaac Fernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 08, 2024 -

Brandon Tomes McKinney Volkswagen responded

samisapon, thank you for sharing 5-stars! We're glad to hear Isaac is explanative and patient! We appreciate your endorsement and look forward to serving you additionally in the future. Thanks again!

August 28, 2024

Recently my wife and I had bad experience with this dealership. Previously had some conversation with the sales/internet sales person (dont want to disclose names) and clearly told them that I want to More

by spkumar0475
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Javier
Aug 28, 2024 -

Brandon Tomes McKinney Volkswagen responded

Santosh, we are sorry to hear that you are displeased regarding your credit drop after applying for a car loan. We checked in with our team and understand you gave full approvals to have your credit run in order to get the best rate. We apologize for any inconvenience this may have caused. If you would like to discuss this additionally, you may reach out General Sales Manager, TJ Ashraf at Tashraf@tomesautogroup.com or (972) 632-2055. TJ would be happy to discuss your concerns and see what we can do to address them. Take care and best wishes!

Aug 29, 2024 -

spkumar0475 responded

Hello team, we gave full approval to have you run credit check. We didn’t provide approval for you to run 7 credit checks and submit loan applications to several banks on our behalf. We literally got calls from 3+ banks about the loan applications and had to cancel them. Stop buffooning customers and try to fix your mess to earn customer business. Your team had already messed up our credit score and damage is already done. You convinced us as if you were going yo give us the best rate/deal and had us convince us for credit check. I asked several times will that be single hard check and was assured about it, but it all went to no use in the end because of your finance team. First, you ran several credit checks - 7 hard inquiries, SERIOUSLY!!! Second, you gave the worst apr/interest rate 9.89% for 770+ credit score!!! I also followed up several times regarding the rate of interest and to at least match the one I got from other dealer but you still couldn’t help. In the end, we the customers are the victims. All of our travel plan have been messed up because of you guys! How Ashraf is gonna help? There is no use to deal with such dealers like yours and I wanted to put our experience out there for others to be aware of such unethical practices such dealers do.

July 24, 2024

Great experience buying my new car from these guys. Walked through details and everything I needed to know about the car with Chase & Lance. A huge shoutout and THANK YOU to TJ, he helped facilitate th More

by Steve Shwartz
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
TJ Ashraf
Jul 24, 2024 -

Brandon Tomes McKinney Volkswagen responded

Steve, thank you for sharing 5-stars! We're pleased to hear JT, Chase and Lance provided a great experience! We appreciate your endorsement and look forward to serving you additionally in the future! Thanks again!