Brandon Hyundai - Service Center

Scam in Service Department I've purchased for cars from Hyundai, two of which were from Brandon Hyundai. The last time that I came for nitrogen in my tires, I was informed that I've purchased for cars from Hyundai, two of which were from Brandon Hyundai. The last time that I came for nitrogen in my tires, I was informed that I had a hole in my tire from a nail. When I was shown the whole it was perfectly made. When I refused to buy a tire at the dealership as I had done in the past I was allowed to leave the dealership driving on the rim which was unsafe and left me feeling as though I as a long time customer didn't matter. I'll never buy from Hyundai again More

Poor service Taken 3 of my Hyundai's for service at this location, not once have I felt confident with their work. 1) 2012 Sonata 40k miles: AC intermittent is Taken 3 of my Hyundai's for service at this location, not once have I felt confident with their work. 1) 2012 Sonata 40k miles: AC intermittent issues, blower would stop working. Took it to the dealer, since the blower was working at the time, i was told nothing could be done. Service rep advised me to take video. Managed to take videos in 3 different occasions in 1 week before taking the car in. Showed service rep videos that clearly show no air was blowing through vents. Was told they had to replicate issue at dealing before replacing any parts. Had to live with issue till I traded car in. 2) 2014 Hyundai Santa Fe 5k miles: ABS sensor issue, brought in for repairs. Dealer replaced ABS sensors, now I felt vibrations while driving on the highway. Was traveling out of town and could not schedule appointment at dealer. Had to pull into a tire shop while traveling because vibration was significant. Both front wheels were out of balance because someone had knocked out the weights on the wheels. Had to get wheels balanced. 3) 2014 Genesis Ultimate: Decided to trade in my Sonata and get something sportier. Purchased my Gen in May. The first time I washed my car (2 days after purchasing) I noticed one of the wheels had curb rash on them. I immediately contacted the dealer and was told that there was nothing they can do because i should have mentioned it during car delivery. Lesson learned. They promised me tints so I had to take back to dealer. Tints had tiny bubbles on back windshield, was told to give it a month because bubbles sometimes disappear with heat. Waited a month, bubbles still there, took back to dealer and was told i waited too long to notify them. (enough about purchase experience, moving on to service) After 9k miles on the car about 5 months after purchasing (i put about 20-25k a year on my cars), i noticed vibration during braking. Notified my service rep twice and both times i was told the mechanic did not notice vibration over a period of a month. I decided to drive 30 miles to Hyundai of Wesley Chapel and get a second opinion a week later. Sure enough, they found both of my front rotors where warped and took care of the issue under warranty. This dealer is bout 7 miles from my house but going forward i will drive the extra 23 miles to get proper service. You have been warned.. More

WORST SERVICE EXPERIENCE IVE EVER HAD WE RECENTLY HAD OUR HYUNDAI IN FOR WARRANTY REPAIR AND WHEN WE FIRST TOOK IT IN WE WERE TOLD WE WOULD GET A CALL WITH AN TIME WE COULD PICK THE CAR UP WE RECENTLY HAD OUR HYUNDAI IN FOR WARRANTY REPAIR AND WHEN WE FIRST TOOK IT IN WE WERE TOLD WE WOULD GET A CALL WITH AN TIME WE COULD PICK THE CAR UP AND WHAT ALL WAS WRONG AND NEVER GOT A CALL. AFTER I HAD TO CALL AND TRACK DOWN OUR SERVICE WRITER TWO DAYS LATER HE SAID CAR WOULD BE DONE MONDAY NIGHT OR TUE EARLY. WE CALLED ON TUE MORNING TO SEE IF THE CAR WAS READY AND WHEN WE ASKED TO SPEAK WITH OUR SERVICE ADVISER SOMEONE PICKED UP AFTER A COUPLE MINUTES AND SAID HES BUSY AND DOS'NT WANT TO TALK TO US RIGHT NOW. WE THEN HAD TO CALL BACK AGAIN TO TRY AND FIND OUT WHAT THE STATUS OF OUR CAR WAS. THE CAR WAS NOT FIXED UNTIL WED AFTERNOON. WHEN WE PICKED UP THE CAR YOU WOULD THINK THEY WOULD AT LEAST RUN IT THROUGH THE CAR WASH FOR THE INCONVENIENCE BUT THE CAR WAS MUCH DIRTIER THAN WHEN WE DROPPED IT OFF. I NOR ANYONE I KNOW WILL EVER USE THIS DEALERSHIP AGAIN VERY POOR CUSTOMER SERVICE. More

Horrible service Brought car in 9 times in 9 months, for known issue. Between working with Bluelink, and Service, to resolve, must have spent more than 100 hours. La Brought car in 9 times in 9 months, for known issue. Between working with Bluelink, and Service, to resolve, must have spent more than 100 hours. Last time we were asked to leave car overnight, 3 calls and five days later, they hadn't touched the car, or returned calls. Went up there and was told they were waiting on a part. This was just for Bluelink! They changed, radio, then they changed mirror, and Bluelink said it still wasn't receiving signals from car. More

Free Car Damage Went in for warranty work on my Lancer Evolution. The warranty fix was done but they left a nice gash on my driver side door. After getting a run arou Went in for warranty work on my Lancer Evolution. The warranty fix was done but they left a nice gash on my driver side door. After getting a run around for two weeks they said they would fix it. I drop the car off to get the paint repaired and when I returned it was just the worst touch up paint job ever. Its blotchy, uneven and sticks out like a sore thumb. I expect to get my vehicle in the same condition as I did I dropped it off. I am no longer getting any responses back from Brandon Mitsubishi. I've tried contacting them many many times but I keep getting no response or just the run around so I'm done. Stay away from this stealership. More

Expertly managed my repair! i honestly can't say enough amazing things about how well my extensive repair was managed by Johnny at Brandon Hyundai. this was my first time bringin i honestly can't say enough amazing things about how well my extensive repair was managed by Johnny at Brandon Hyundai. this was my first time bringing my car to this dealership as i recently relocated to the area and my '05 tucson was having some serious issues. Johnny hooked me up with a loaner vehicle, ensured a thorough repair, and did his best to keep me informed throughout the process. i will definitely be returning to Brandon Hyundai for any other service my vehicle requires. thanks to all of the hardworking staff and i'll be seeing you next time! More

Service Issues overtime we go I had been told when I moved to Tampa, it always takes a long time to get service done here! I made an appointment( for 9:30am) this time since las I had been told when I moved to Tampa, it always takes a long time to get service done here! I made an appointment( for 9:30am) this time since last time it took forever(2 hrs.) for an Oil Change. I can take it else where and get a Oil Change in 45mins tops!! But, I bought the Service plan when we leased the car. So, thinking if I were to make an early appointment, i should be able to get in & out fairly quickly. So, I arrive a few mins early attempt to get the service done (oil change and rotation,which had been done at my dealership in Ga. in 45 mins. without appointment. ) and I ask the guy who how long am I looking at? The guy says about ! Hr and 45 mins.! Shocked I said "with an appointment?" he replies, "Yes, there are people aged of you." There wee only 3 ahead of me when I made the appointment! Seriously? What's the point in making a appointment I asked the guy and he just shrugged. I left since I had to at 11:30. Wow! If you are that busy.... get off the budget and hire more ppl. to take care of your customers. More

Purchase I dropped my 2011 Sonota off for service and was not intending on purchasing a vehicle. Well Ray Hobeika, definitely made it a wonderful experience a I dropped my 2011 Sonota off for service and was not intending on purchasing a vehicle. Well Ray Hobeika, definitely made it a wonderful experience and I now own a 2015 Sonota, that is absolutely beautiful.. Ray was so courteous, friendly and complete in all aspects of the purchase, even as far as showing my 3 year old how to open the door safely without catching her fingers. He meet every commitment he mentioned and went above and beyond to ensure the purchase was smooth and pleasant. Ray is a great person to work with and I definitely would recommend him to anyone that I know that is interested in purchasing a vehicle..... More

Poor customer service I've dealt with dealership for service and warranty repairs too many times. Every time I'm left frustrated by poor customer service and workmanship. I've dealt with dealership for service and warranty repairs too many times. Every time I'm left frustrated by poor customer service and workmanship. More

My 2014 Hyundai Tucson problem My 2014 Tucson, with less than 4000 miles on it would not operate this morning. I called for Hyundai road service, and they came, looked at the car an My 2014 Tucson, with less than 4000 miles on it would not operate this morning. I called for Hyundai road service, and they came, looked at the car and said they could not help me and I had to call my dealer. I called Brandon Hyundai, where I had purchased the car, and the service department said they could not help me, I had to call for road service. I called road service again, a different truck and service man came and told me he could not get my car out of the garage because it would not start so he could not get it out of park. I already knew it would not start, that's why I called in the first place. I called the dealer again, again I was told they could not help me and I had to call for road service for the 3rd time. This time the first truck came back, used my key to take it out of park and towed it to Brandon Hyundai. All of this took 3 1/2 hours to get done. The man I talked to in service was not at all helpful, or even pleasant. 3 hours after my car was towed I called the dealer and was told my car was not there yet. I called the towing service and they assured me the car had been delivered. Eventually the service department did call back and told me the car was there but they could not work on it until tomorrow. Is this what I can expect from Brandon Hyundai regarding future service needs? I must say, I was forewarned about the horrible service I would get, but after being a faithful Hyundai owner for 12 years and having nothing but 1st class service I discounted those negative remarks. As they say, live and learn. I must add that when the dealer called back to tell me they could not make the car fail in their shop that I do understand that problems may come and go. That said, it does not give me a warm fuzzy feeling about the car failing again. The dealer did send a car for me to retrieve my car and I did appreciate that. More