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Brandon Honda - Service Center

Tampa, FL

4.7
5,396 Reviews
Call Service Center (813) 664-1234

5,396 Reviews of Brandon Honda - Service Center

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December 30, 2024

Service team communicated well and explained all of the issues/steps involved with my cars new parts. More

by williamcturnage
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pedro Roman
5.0
This rating includes all reviews, with more weight given to recent reviews.
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December 30, 2024

Great Service and professionalism. Recommend Brandon Honda for servicing your Honda. Tom is 5 star rated! More

by broberts57
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Thomas Gernhart
5.0
This rating includes all reviews, with more weight given to recent reviews.
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December 30, 2024

Peter was super awesome and very helpful making sure I knew what was going on and keeping me updated on what’s next for my car. Awesome service by him! More

by GINGER_SNAP24
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Peter Tollinchi
5.0
This rating includes all reviews, with more weight given to recent reviews.
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December 30, 2024

They will tell you one thing and never help you with any of your problems More

by V
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Justin Jarrell
1.0
This rating includes all reviews, with more weight given to recent reviews.
Peter Tollinchi
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 31, 2024 -

Brandon Honda responded

Dear V, Thank you for bringing your concerns to our attention. I am truly sorry that your experience did not meet your expectations. We strive to provide clear communication and exceptional support, and it’s disappointing to hear that we fell short. I would appreciate the opportunity to address your concerns and work toward a resolution. Please feel free to contact me directly at 813-664-1234 or jjarrell@brandonhonda.com so we can discuss this further. Sincerely, Justin Jarrell General Sales Manager Brandon Honda 813-664-1234 jjarrell@brandonhonda.com

December 29, 2024

Service person left and did not communicated with me: went looking for him to find out and another person finally did check out. Appt at 7 am left at 10 am. Awful Service More

by Magdalr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Robert
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Dec 31, 2024 -

Brandon Honda responded

Dear Magdalr, Thank you for taking the time to share your experience. I sincerely apologize for the lack of communication and the extended time you spent during your recent visit. This is not the level of service we strive to provide, and I understand how frustrating this must have been for you. Please know that your feedback has been shared with our team to ensure we address these issues and improve our processes. If you would like to discuss your visit further please feel free to contact me directly at 813-664-1234 or rvanhart@brandonhonda.com. Sincerely, Rachel Van Hart Fixed Ops Director Brandon Honda 813-664-1234 rvanhart@brandonhonda.com

December 29, 2024

Thomas was very attentive, concise and responsive. He explained the recommended pending services in detail and making sure I understood them, but without creating a guilt trip or pressing for an immed More

by Nelsito
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Thomas Gernhart
5.0
This rating includes all reviews, with more weight given to recent reviews.
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December 29, 2024

Great service! Tom & staff were a great help in servicing my Honda HR-v ! Thanks guys More

by talindsey485
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Thomas Gernhart
5.0
This rating includes all reviews, with more weight given to recent reviews.
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December 29, 2024

Thanks to Anthony that he was very helpful and informative I appreciated for the help More

by JORGI168
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony
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December 29, 2024

Anthony Johnson(Service Writer) & Jen (Service Manager) are awesome and the reason I keep coming back! More

by Johnblackfeather
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jennifer Chasse
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Anthony Johnson Service Dept 5 Stars
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December 28, 2024

Service advisor explained needed service and the car was washed after the service was completed. More

by arlenerader01
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andy
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