Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
This rating includes all service center reviews, with more weight given to recent reviews.
Service Price Transparency
Workmanship
Service Time
Service Communication
5,976 Reviews of Brandon Honda - Service Center
Sort by
September 07, 2016
Honda Customer Appreciation Though I came in for service, I ended up making a purchace of a new car & that was due to the kindness of the staff, but not pushiness & being accommo Though I came in for service, I ended up making a purchace of a new car & that was due to the kindness of the staff, but not pushiness & being accommodating to my needs. More
by Amber Archie
Employees Worked With
Some names I don't remember, I apologize, Hasan Sehic, Jim Turner
September 03, 2016
The Best Customer Service Award I've purchased 4 cars from this dealership and drive 35 miles one way to have them serviced here as well. I hate to even write that I had a negative e I've purchased 4 cars from this dealership and drive 35 miles one way to have them serviced here as well. I hate to even write that I had a negative experience in the service department but I did and it was a doozy. After his car was there for an extended period of time Jennifer Chasse and Grant Hocking swooped in and saved the day for my family. Jennifer went above and beyond the call of duty to restore my faith in the dealership and the service department. She and Grant truly made me feel like Brandon Honda valued me as a customer which is huge these days and sometimes the only thing that sways a decision. For a big purchase such as this you want to know you've got the support long after you drive off the lot and I can assure you (after 4 cars) that Brandon Honda is there for you. There is no doubt that I'll be buying my 5th car from them as well. More
by TiffanyR
September 01, 2016
Omg absolutely love Brandon honda and their customer service They are fast professional and exceptional, I purchased a vehicle I to which operator error occurred and they were fast and precessional on giving m They are fast professional and exceptional, I purchased a vehicle I to which operator error occurred and they were fast and precessional on giving me a piece of mind that everything was ok with the vehicle, the the assistant service manager Augustine Cardona was very professional efficient and resolved my concerns fast. My salesman Stanley Monroe was exceptional as well, and More
by Vhernandez813
August 29, 2016
Absolutely Outstanding!!!!! Very friendly, very helpful, service was done very quick. Mr, Cardona was very professional and knew what he was doing. I will definitely contact hi Very friendly, very helpful, service was done very quick. Mr, Cardona was very professional and knew what he was doing. I will definitely contact him again for any service my van needs. Thank you very much! More
by liadee
Employees Worked With
August 22, 2016
Friendly salespersons I had a great experience while my Honda Pilot was in the service center and while I was browsing the pre-owned vehicles. The salesperson that approac I had a great experience while my Honda Pilot was in the service center and while I was browsing the pre-owned vehicles. The salesperson that approached me was very friendly, listened to my concerns, and answered all my questions. I didn't feel like I was being rushed or pushed into something I didn't want to look at or purchase. I recommend my family and friends to make Brandon Honda their first stop with purchasing a vehicle. More
by traeyoung,camaro
Employees Worked With
Bo Engel, PJ Lima
August 21, 2016
Great service advisor! Just bought a used CR-V and this was my first service experience. Alison Westrate was friendly and helpful. She made this a great first experience f Just bought a used CR-V and this was my first service experience. Alison Westrate was friendly and helpful. She made this a great first experience for me! More
by CRVowner
Employees Worked With
Alison Westrate
August 07, 2016
Service Dept./Ken Miller Ken Miller, asst. serv. mgr., was very helpful when I spoke with him about the problem I was having with my CRV. Unfortunately it was no longer under Ken Miller, asst. serv. mgr., was very helpful when I spoke with him about the problem I was having with my CRV. Unfortunately it was no longer under warranty, but they fixed it quickly and I was on my way. Mr. Miller was both knowledgable and courteous. My recommendation/rating are for Mr. Miller/serv. dept. only. More
by Diane Reynolds
Employees Worked With
Ken Miller
August 07, 2016
First Visit Alison and Catie were amazing! They processed me quickly so that I could get to work on time and had me out the door in no time when I picked my vehic Alison and Catie were amazing! They processed me quickly so that I could get to work on time and had me out the door in no time when I picked my vehicle up at the end of the day. Besides checking my rear breaks, which was the reason for my visit, they also checked and machined the rotors on my front brakes at no cost. More
by mhollis0734
Employees Worked With
Alison Westrate
August 02, 2016
Happy owner Before meeting Alison , I would never use a dealer for out of warranty service. She has changed my view of car dealerships. First she is a very friend Before meeting Alison , I would never use a dealer for out of warranty service. She has changed my view of car dealerships. First she is a very friendly person who treats my wife and myself as family. She is honest and give us the best possible experience. We could not ask for more. Having people like her could change the way dealers are viewed. You are lucky to have her. Thank you Alison Bob and Sandi Maltby More
by Bob and Sandi
Employees Worked With
Alison Westrate
July 12, 2016
"Edit" Do not take your vehicle here for service "Edit" I have been contacted by the service department at Honda and we are in the process of dealing with all the issues that have been going on. So f "Edit" I have been contacted by the service department at Honda and we are in the process of dealing with all the issues that have been going on. So far so good things might be looking up. I purchased a vehicle here and they had replaced the clutch prior to me receiving it and after a few days i was inspecting under the car and found 2 main bolts that hold the transmission loose and about to fall out!....it gets better. The 4x4 shift linkage was also not connected, the shift boots very sliced with a knife instead of removing the shift knob and also i found the starter was missing one out of the two bolts that hold it on. All these issues correlate to the mechanics at brandon Honda, i would never get my car serviced at a place like this all the guy was doing it cutting corners toget the job done as soon as possible. I got the run around from the guys at service and al that was done was push me towards it could be this and that no one would stand up and admit fault for anything. This is what you would expect from a mom and pop car lot with shady mechanics, even when we had the car on the lift in the shop the mechanic that did the work could do nothing but point out other issues with the jeep other than what he had done. I also purchased the Skylink gps unit for the vehicle and was told it had been installed when we purchased the car and once we went to register the car there was no record of any units with that vin #.....so i call them and actually they never put on in. So i drive an hour to get it installed and I'm on my way. A few days later i go to test it and it registered nothing. So i called the guys up at Sky link and they said the install was faulty and i needed togo back to the dealer. So here i am having to drive yet another hour back to brandon Honda for there poor mechanics quality control. All it would have taken was a quick test to confirm the device was functioning properly. At the end of the day i would stray away from getting your car serviced at brandon Honda i experience both a very simple job and also a very large job and neither were completed properly. More
by Aclay
Employees Worked With
Erik Vogel
