Brandon Honda - Service Center

I worked with Bob Hororka in service and he was considerate and extremely helpful. He helped to make my visit a good experience. He seemed to go out of his way to assist. considerate and extremely helpful. He helped to make my visit a good experience. He seemed to go out of his way to assist. More

I had the pleasant opportunity to have Seth Kalman as my service maintenance representative for my very ill 2005 CRV. Seth went above and beyond to assist me with quality service for my vehicle and excelle service maintenance representative for my very ill 2005 CRV. Seth went above and beyond to assist me with quality service for my vehicle and excellent customer service to me. Seth kept me informed daily on the progress of my vehicle every step of the way. Seth is truly an exemplary employee and is an asset to Brandon Honda. Thanks, Seth, for making my car well again! More

I would just like to give an honorable mention to Mr. Kekuewa whose extreme kindness and knowledge has always been so very helpful to me. I happen to be lucky enough to have him as my service advisor on Kekuewa whose extreme kindness and knowledge has always been so very helpful to me. I happen to be lucky enough to have him as my service advisor on my last fiew visits. He's very kind and such a pleasure to work with. He explains any additional needed services in a very understanding and non-pressuring manner. He prioritizes the services so you know what needs to be addressed when, which is very important to a single femaile on a budget. He is a wonderful asset to Brandon Honda and as long as he's there, I will continue to visit Brandon Honda. Thank you Mr. Kekuewa!!! More

Good morning I went into the dealership 1/18/14 because I got an notice that my tire pressure was low. When i got up and was getting ready to head out my tire was flat so I called Jim King told him I will be got an notice that my tire pressure was low. When i got up and was getting ready to head out my tire was flat so I called Jim King told him I will be coming in for service me and my mom showed up to the service area and advised a service guy what happen he advise he will get someone to take care of me then Scott Townsend came out he was very nice and friendly I told him what happen with my car and he said we will get it all taken care of. Meanwhile me and my mom went to the cafe and I saw Grant Hocking he spoke and laughed and I introduce him to my mom he brought her lunch I introduce my mom to Jim King as well and I went back to see Sharaz Hassan. They all remembered me and made me feel right at home again. Mean while Scott kept me inform on what was going on with my car and bout 30 mins later I was finish. Scott took good care of me everything was covered under my warranty and he was a great service person my mom loves him and everyone else because they were so friendly this is what you call customer services. Brandon Honda keep up the great work. Scott keep making people laugh and giving that friendly service you were great :) Grant keep wearing blue it looks good on you. Jim and Sharaz you guys are the best keep doing what you do :) Corey Cooper Thanks for keeping me and my mom entertain with your stories you are a sweetheart. My God Bless you all :) #brandonhondaisthebest! Thank you Linda Jones More

Something's changed in this dealership's service - and it is wonderful. First the bad experience (from a few years ago) to set the stage: Like many people, I'd experienced issues with the paint - and it is wonderful. First the bad experience (from a few years ago) to set the stage: Like many people, I'd experienced issues with the paint coming off of my '08 Civic Ex (black) on the roof - even before the original warranty had ended. I brought it in, and they took photos to send off for approval. It took multiple calls and 8 months to hear back that they would fix the issue (by that time the warranty was about to expire). So I finally took it in and got picked up by Enterprise car rental. I won't even go into the experience of using Enterprise rental...except that Enterprise set me up with a large, white moving van that only a pedophile would drive; having my credit card maxed out (of which there was over $800 left) within 2 days and being called to return the vehicle under threat of police action of a "stolen vehicle"! To top it off, Honda had gotten my car mixed up with another car they had sent to Toyota (yeah - figure THAT one out) and mine was sitting on Honda's lot the whole time - so I had to drive the pedo-van an extra week worrying about my credit card! The time span for this whole ordeal lasted over a year and a half before everything was cleared up and my card to be credited (for most of the amount anyway) just to paint 2 little spots on the front of the roof. By the time everything was squared away? The paint started to fade and oxidize on the hood, the trunk, the doors, the side paneling - basically everywhere except the bumpers. I guess I drove too fast for the paint to hang on? I swore to myself never again. I am not going to worry about the paint because there is no paint to worry about, I'm not ever buying a Honda. Never! After a couple of years of driving around with a faded, black paint-job (like an four-wheeled art motif of stucco and cancer), I get a letter from Honda of America notifying me of a warranty extension on the paint for the roof, hood, and trunk - and all I would have to do would be to bring my car in. After the experience above it took a good 2 weeks to think it over, I mean how free is this "free" we're talking about? So now the good...nay fantastic experience: I pulled up in my "hooptie" and was greeted by Mr. Hanani Kekuewa. I then proceeded to give him the full version of the story (mentioned above) as well as other bad experiences just to illustrate to him the razor thin edge of me even being on the property. I'd let him know that I didn't mean to sound rude or irate, but if I'd smelled so much as a potential of an issue I was going to drive away and never look back. It was a make-or-PERMANTLY break situation...BRAND-WIDE. I don't have the time or patience to separate good-Honda / bad-Honda. Mr. Kekuewa stated he totally understood and walked with me around the car to view what was left of the paint. He noticed the paint was fading from the doors and side panelling (along with all the other areas of course) and mentioned that although the extended warranty from Honda of America only covered certain parts he'd asked in the same breath if I would give him just a moment to go ask the manager if they couldn't just pick up the rest of the faulty paint. It took him less than 5 minutes (and yes I was timing him) to come back out. I didn't see the manager, but I was told that he said to just do the whole thing. Wherever there's fading, just do it. He let me know that they would not be able to cover the rental, but that I would be using their dealer rate for the rental and that it was NOT Enterprise as they no longer do business with them. Instead it would be Hertz. After a hand-shake I left with his business card letting him know I would be back after a few days of thinking it over. After a few days I returned to Brandon Honda and met with Mr. Kekuewa to drop off my car. I asked to see the manager and confirmed: This is not the same head manager that was here years ago. They called Hertz and I was picked up within minutes. The first thing I asked the Hertz driver as I got into the car was if she had anything other than a large, white utility van. She looked at me with a smile that seemed to ask "Could you repeat that?" and I then proceeded to tell her the Enterprise ordeal as well as all the ridicule I'd received from co-workers (comments like: "You know if you can't find any space to park that thing, you can always parallel park it next to a playground") - she was in tears all through the ride back, continued laughter through inspecting the rental (a Nissan Altima - nice), and continued through the rest of the transaction. The poor girl had an impossible time having to run through the motions of trying to up-sell me on the insurance package while clenching her sore stomach and cheeks with tears running down. That was Thursday of a week ago. Since then, NOTHING - no drama, no errors, no threats of police brutality from Enterprise, nada. Today (Friday - the exact estimated day), Mr. Kekuewa left me a message during lunch to let me know my car had arrived and was ready for pick-up. Excitedly, I called him back to let him know I would be in right after work. From that time until 5:30 PM I kept reminding myself to fill the tank in the rental car. At 5:30 I stopped reminding myself and drove straight from the office to Hertz to drop off the car. After the gentleman at Hertz gave a quick inspection we were on our way back to Honda when I suddenly remembered "Crap! I forgot to fill up the tank!" He grinned "Yes you did, but don't worry about it." When asked how much that added to the bill, shrugging he replied "It didn't." Upon arriving back at Brandon Honda, Mr. Kekuewa had someone pull my car up. I shook my head saying "This isn't my car." I recognized the fogging headlights, the license plate, the slight wear in the driver's seat and steering wheel; everything else was very well cleaned and painted new. Everything was executed flawlessly with a little bit extra thrown in. Mr. Hanani Kekuewa and the new manager at Brandon Honda regained an old customer. I told him I would be back the next time I needed service and drove home tonight in my brand newish 2008 Civic. More

Thanks for making it right and doing the right thing. I appreciate Erik and Megan for helping out. I had an ongoing issue, but they went over and above to make it good. appreciate Erik and Megan for helping out. I had an ongoing issue, but they went over and above to make it good. More

Recently, these folks resolved a workmanship issue relating to service that was performed on my Honda here more than two years. I was very happy with the resolution and subsequently had more service relating to service that was performed on my Honda here more than two years. I was very happy with the resolution and subsequently had more service performed today. Excellent. Very happy with outcome. Thank you More

The experience I had at Honda Service today was exceptional.....the service writer was Seth and he was very personable, pleasant and made my experience very meaningful. He made sure all my needs f exceptional.....the service writer was Seth and he was very personable, pleasant and made my experience very meaningful. He made sure all my needs for my car were taken care of even down to the car being washed (it had bird poop on the door). Also before I left he informed me what to expect will be done to my vehicle on my next visit. I will definitely be back. More

Scott was great and offered a comprehensive approach to servicing my honda the right time the first time. He even saved me money by offering dealer coupons. Best service to date servicing my honda the right time the first time. He even saved me money by offering dealer coupons. Best service to date More

Today, I was provided with excellent service at your Auto Service department, and I truly appreciate it. Sometimes we overlook the small details that are actually much greater; but Megan Williamson has t Service department, and I truly appreciate it. Sometimes we overlook the small details that are actually much greater; but Megan Williamson has the talent to deal with her customers in a special way. I was impressed by the way she made sure to exhaust all resources before making a final decision. This shows her willingness to assist, job knowledge and respect for customer's time. I witnessed as she faced complaints from customers about service issues, and how she maintained her professionalism at all times to provide a quality service. I am highly pleased with Megan’s skills, and you have definitely gained a satisfied customer who will refer all of my acquaintances and family to Brandon Honda. More