Brandon Honda - Service Center

My family and myself have been taking our vehicles to Brandon Honda for service for the past few years. We started with only our 2006 Honda Odyssey but eventually transitioned our 3 children their one by Brandon Honda for service for the past few years. We started with only our 2006 Honda Odyssey but eventually transitioned our 3 children their one by one as they started driving a year apart from one another. Our children all have different makes / models ( Toyota, Kia, Nissan) of vehicles and both Andy Augusto and Brandon Honda have welcomed them as part of the family. They have always taken care of the other vehicles never caring that they were not a Honda. Andy has taken care of us each and every time we are there but after this past weeks experience I will never take our cars anywhere else for parts and service. This past week while I was away, my daughter had to take her 2001 Toyota Celica in for service. As a mother, I am always concerned with my children's safety on and off the road. I was concerned being out of town and not able to help if the car needed to stay over night so I contacted Andy Augusto asking if it was a good time for her to bring the car in for service explaining that I was out of town on business and not available to help. Not only did Andy ensure that the service on her vehicle was done correctly; he also treated her with much respect keeping her well informed, made sure she was comfortable and then arranged for the shuttle to take her to and from home while awaiting arrival of a part. Never once treating her as a college kid but rather a friend that needed to be taken care of. Andy's superior customer service and passion for the business goes beyond anything that I could ever write about. I cannot Thank Brandon Honda or Andy Augusto enough for all they have done for us. Just wanted everyone to know that Andy Augusto and Brandon Honda will take care of you as part of the family. Thank you Andy Augusto for renewing faith in Awesome Customer service when it is so rarely found anymore. More

From start to finish, world class sercice from Dan Lambert and Megan Williamson. I had lost hope in getting my car repaired due to costs. They not only had solutions, but treated me as if I were there Lambert and Megan Williamson. I had lost hope in getting my car repaired due to costs. They not only had solutions, but treated me as if I were there to buy the most expensive car they sold. I will be back again and again. Great customer lounge also. Met the owner/Manager of Brandon Honda...I am just so so thankful and impressed with my experience. ~Denise Todd More

I had an appointment. Service advisor was prompt. When he finished writing me up, he said that my cr would be finished in pproximately 1.5 hours. 1.5 hours he sait it was ready. Thats the way service should finished writing me up, he said that my cr would be finished in pproximately 1.5 hours. 1.5 hours he sait it was ready. Thats the way service should be done. That is the reason for a high rating. More

John Tremblay was a great help with 3 back-to-back tire problems I had with my vehicle. He was extremely friendly and helpful and I trust him 100% when it comes to my car. I feel like I've built a relation problems I had with my vehicle. He was extremely friendly and helpful and I trust him 100% when it comes to my car. I feel like I've built a relationship with my Honda Service Associate and I always as for "John" when my car needs servicing. I know that he will make sure the job gets done properly and I always leave with a smile on my face after having spoken with him. More

Scott Townsend was very helpful in solving our problem. We were given transportation from and to the dealership. Our shocks were replaced on one day, and we decided on tires the second day. We were given transportation from and to the dealership. Our shocks were replaced on one day, and we decided on tires the second day. More

Since moving to the Greater Tampa area in 2011 I started taking my Honda Accord to Brandon Honda for service. Mary Kress has been my Service Manager during this time. Mary is an excellent associate for taking my Honda Accord to Brandon Honda for service. Mary Kress has been my Service Manager during this time. Mary is an excellent associate for Brandon Honda. I have her in my phone and whenever I need a service I call her. She works with me on my schedule, always is extremely polite, friendly and upbeat. She insures that I understand what will be done, how long it should take and the pricing. Yesterday I had my timing belt and spark plugs replaced for my 100,000 mile service. Mary made sure that I had a rental vehicle for my needs. I called Brandon Honda today to let them know these things that make Mary a great credit to them. Thanks Mary. More

Brought my 2012 Honda Accord in for its oil change. They changed the oil and oil filter and did a lube job. They topped off the fluids and did a free inspection. A free car wash was also included. If only changed the oil and oil filter and did a lube job. They topped off the fluids and did a free inspection. A free car wash was also included. If only they would clean the inside of the windows ... More

Scott is the absolute best to work with. He ensured that my vehicle was taken care of and done right. He kept me informed every step of the way. my vehicle was taken care of and done right. He kept me informed every step of the way. More

Everytime I go into Brandon Honda Service, Seth welcomes me with a smile and pleasant welcome. The work this team does is great. I won't take my car anywhere else. Thanks for a job well done. me with a smile and pleasant welcome. The work this team does is great. I won't take my car anywhere else. Thanks for a job well done. More

I am in sales and drive a lot of miles every year. I have owned a variety of cars over the years and try to use the dealerships for service to keep my car running as close to new as possible. I have owned Ch owned a variety of cars over the years and try to use the dealerships for service to keep my car running as close to new as possible. I have owned Chevys, Fords, Chryslers, Mitsubishis, Nissans, etc. and now a Honda. From my first phone call till I picked my car up after being serviced, this was the best service performance I have ever experienced at any dealership. I had been using another Honda dealership the last few months and the relationship was leaving me with doubts and questions. I called Brandon Honda and spoke with Hanani and from that point on my questions were answered thoroughly, follow up was punctual and detail was taken on making sure that my car was repaired and that I understood all of the repairs as well as what I need to have done in the future. This is my first time to ever respond to a dealer performance evaluation, but it is justified. You have a new customer and I will recommend this dealership for sales and service. Great job, Hanani and Great job, Brandon Honda! More