Brandon Honda - Service Center

Strong Customer Focus The service department has always put the customer first. Even if occasionally when something goes wrong they make sure it is corrected and the custo The service department has always put the customer first. Even if occasionally when something goes wrong they make sure it is corrected and the customer is totally satisfied. More

Very helpful My service advisor was very helpful and professional. He took the time to explain all my options concerning the repair of my vehicle. He also provided My service advisor was very helpful and professional. He took the time to explain all my options concerning the repair of my vehicle. He also provided me regular updates once the repairs had begun. More

Efficient, Attentive, Knowledgeable and Courteous Experience When I contacted Brandon Honda, I was accommodated with an appointment that was personally convenient for me. Rachel Christie was very helpful in exp When I contacted Brandon Honda, I was accommodated with an appointment that was personally convenient for me. Rachel Christie was very helpful in explaining the service needs that were recommended on my previous visit. She shared the estimated cost and information regarding the necessary service to my Honda Civic and that it would be completed the next day. I was provided with transportation to my home, and advised Rachel I would need transportation from my home to Brandon Honda the next day. Rachel contacted me, and I advised her when it would be convenient. The next.day, I was provided with timely transportation. Rachel provided me with information regarding the services performed. She was professional and made the whole experience a pleasant one. More

Excellent Great service. John Lafemina always takes care of my vehicles and lets me know if there are any upcoming services needed and the cost of each. I app Great service. John Lafemina always takes care of my vehicles and lets me know if there are any upcoming services needed and the cost of each. I appreciate his thoughtfulness and attention to detail. More

Excellent work by service rep Donna Donna was my service rep today and she treated me very well and processed my express oil change and a recall item very quickly and efficiently. 5 star Donna was my service rep today and she treated me very well and processed my express oil change and a recall item very quickly and efficiently. 5 star all the way! More

Service after buying I just bought an older car from the used car sales. 3 weeks later it wasn't running well and was hard to drive in. I left it there and by 7pm that nig I just bought an older car from the used car sales. 3 weeks later it wasn't running well and was hard to drive in. I left it there and by 7pm that night I was picking it up! Great customer service and my car is back up and running smooth again. More

work was done promptly & adviser went over everything Service was friendly & done quickly. Items needing to be addressed in the future were pointed outI would recommend this dealership to others and wil Service was friendly & done quickly. Items needing to be addressed in the future were pointed outI would recommend this dealership to others and will continue to use this facility. More

12 on a scale of 1-10 . Never have had less than a positive experience purchasing 2 vehicles or various service visits. Facility provides a positive atmosphere. . Never have had less than a positive experience purchasing 2 vehicles or various service visits. Facility provides a positive atmosphere. More

Excellent People were very nice. Clean environment Alicia was very helpful Lots of new cars & used. Very Clean restrooms & lobby Nice lobby & cafe Excel People were very nice. Clean environment Alicia was very helpful Lots of new cars & used. Very Clean restrooms & lobby Nice lobby & cafe Excellent Service. Great Specials. More

Exceeded Expectations My car was towed to the service department because it would not start. The towing service was initially paid for out of pocket. It was determined th My car was towed to the service department because it would not start. The towing service was initially paid for out of pocket. It was determined that the fix for my car was covered under factory warranty. I was under the impression the extended warranty service I had on the car would cover the tow charge, but because the fix was under factory warranty there was an exception to a claim for towing reimbursement. After I found out about the exception, Neil, the service manager that I was in contact with during the claims process, offered to take care of the tow charge. This act exceeded my expectations and is a great example of how to provide great customer service. I highly recommend Brandon Honda's Service Department to Honda and non Honda car owners alike. More