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Brandon Honda - Service Center

Tampa, FL

4.7
5,412 Reviews

5,412 Reviews of Brandon Honda - Service Center

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December 04, 2024

Got 1 hour oil change and the techs got it done in plenty of time. Rick, the service advisor was super helpful and knowledgeable. He also made sure to get me out in promptly so that I got to work with time t More

by jonjacobs201
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rick Schoen
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 04, 2024

There was an issue during my service that I brought to the attention of the service guy right away. He took photos and said that he would reach out to me the following day to fix it. I waited a couple of More

by TURTLEGIRL1179
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Michael Mack
2.0
This rating includes all reviews, with more weight given to recent reviews.
Rick Schoen
3.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 09, 2024 -

Brandon Honda responded

Thank you for taking the time to share your feedback. I want to sincerely apologize for the lack of communication and follow-up regarding your concern. This is not the level of service we strive to provide, and I regret the frustration this situation has caused. I understand how important it is to feel heard and respected, no matter the size of the issue. I assure you that we take your feedback seriously and will investigate why your concern was not addressed promptly. This does not reflect our commitment to customer care, and I will personally ensure that your issue is reviewed and resolved as quickly as possible. At your earliest convenience, please feel free to reach out to me directly at 813-664-1234 or rvanhart@brandonhonda.com. I want to ensure that your experience is turned around and that your concerns are addressed to your satisfaction. Thank you for bringing this matter to my attention. I appreciate your patience and hope to have the opportunity to restore your confidence in our service department. Sincerely, Rachel Van Hart Fixed Operations Director Brandon Honda

December 03, 2024

“Moose” was the advisor that assisted me with my car (it was towed in) and he was phenomenal. His recommendations were spot on and he made sure I understood each service. Normally I work with a different ad More

by mfarenas2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Augustine Cardona
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mustapha aka Moose
December 03, 2024

I was very well serviced. Mr. Donald Negri was a great help. He led me right through the process and made it easy for me to understand the services provided at Brandon Honda! More

by SFELIX0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don Negri
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 03, 2024

Good service, but I thing that you guys can work in the time of the service because 1 hour and a half for change oil in my opinion it’s a lot More

by andres.com.co
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joel Bjornstad
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ryan Broome
5.0
This rating includes all reviews, with more weight given to recent reviews.
Travis Bedell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Renee Buford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Suha Akbas
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 02, 2024

Fast, reliable. dependable! Thanks for your service! They worked me in for this repair, the day after Thanksgiving! More

by BARBIE1250
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rick Schoen
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 02, 2024

Excellent ,prompt , no pressure service from beginning to end. Wait was not unreasonable either. To top it off, I was able yo resolve my issue in one visit. More

by Ava
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Merrick Murvine
December 02, 2024

I do not recall Rachel Van Hart? My salesperson was good and Dominic the Sales Manager i worked with was fair and followed through as promised. More

by mike
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rachel Van Hart
2.0
This rating includes all reviews, with more weight given to recent reviews.
Jay Pedro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dominic
December 02, 2024

This Honda is my favorite, I have been coming here for the last two years. As long as I stay in Brandon area, I will continue to take my car there. They people are always friendly and nice. They are hones More

by choi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rick Schoen
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 02, 2024

Highly professional customer service and parts department. Kaylie Lewis Rocks! The mechanic team has my wife's Honda CRV Touring running better than ever with over 149,000 miles and counting. Bi More

by korandolph
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kaylie Lewis
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