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Brandon Honda - Service Center

Tampa, FL

4.7
5,410 Reviews

5,410 Reviews of Brandon Honda - Service Center

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December 05, 2024

Great! He was awesome ! I went there for an oil change, but right away he brought up a recal issue with my car and said that he would take care of it. More

by JAIMERODRIGUEZ1971
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Thomas Gernhart
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 04, 2024

There was an issue during my service that I brought to the attention of the service guy right away. He took photos and said that he would reach out to me the following day to fix it. I waited a couple of More

by TURTLEGIRL1179
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Michael Mack
2.0
This rating includes all reviews, with more weight given to recent reviews.
Rick Schoen
3.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 09, 2024 -

Brandon Honda responded

Thank you for taking the time to share your feedback. I want to sincerely apologize for the lack of communication and follow-up regarding your concern. This is not the level of service we strive to provide, and I regret the frustration this situation has caused. I understand how important it is to feel heard and respected, no matter the size of the issue. I assure you that we take your feedback seriously and will investigate why your concern was not addressed promptly. This does not reflect our commitment to customer care, and I will personally ensure that your issue is reviewed and resolved as quickly as possible. At your earliest convenience, please feel free to reach out to me directly at 813-664-1234 or rvanhart@brandonhonda.com. I want to ensure that your experience is turned around and that your concerns are addressed to your satisfaction. Thank you for bringing this matter to my attention. I appreciate your patience and hope to have the opportunity to restore your confidence in our service department. Sincerely, Rachel Van Hart Fixed Operations Director Brandon Honda

December 04, 2024

I was very happy to have a representative like Mr Kyle Lamppost he answered all my questions More

by KETTELYFLORIAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kyle Lampp
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 04, 2024

Great service. I was able to get a same-day appointment for an oil change. I waited for two hours, which seemed excessive for an oil change. But it was on Black Fri More

by LIZZIENEWS
Recommend Dealer
Yes
Employees Worked With
Ryan Broome
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 04, 2024

Grateful for your service, Thank you to the staff for your help, I hope to return soon. More

by IRIANNIGONZALEZ95
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James J
December 04, 2024

Quick and efficiently listened to and addressed my car issue. Even advised of stuff still under warranty More

by ARTHURLATOYA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kyle Lampp
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 04, 2024

The service provided was great. Two individuals went above and beyond to help me, Jason Patterson asst svc mgr and Mike Mack svc mgr. They went out of their way to assure my transpo More

by acadian.naturalist
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Patterson 5 stars, Mike Mack 5stars
December 04, 2024

I still seen some spots when I asked for a detail plus vacuuming could have been better and it looks like they didn’t wipe the inside down. More

by kyla.scrivenl
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony Lara
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Hudak
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bryan Coney
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Shawn new salesmen
December 04, 2024

I was very pleased with the attentive care i was given in my time there! More

by IAN.MCNAIR29
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kyle Lampp
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 04, 2024

Got 1 hour oil change and the techs got it done in plenty of time. Rick, the service advisor was super helpful and knowledgeable. He also made sure to get me out in promptly so that I got to work with time t More

by jonjacobs201
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rick Schoen
5.0
This rating includes all reviews, with more weight given to recent reviews.
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