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Brandon Honda - Service Center

Tampa, FL

4.7
6,125 Reviews

6,125 Reviews of Brandon Honda - Service Center

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May 10, 2025

Mike Hudak did a great job taking care of me. The service was fast and friendly with one minor flaw. the technician did not put the oil cap back on. Which made a mess in my driveway. Brandon Hond More

by b.bwalker
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Hudak
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 10, 2025

Very fast. Took less than an hour and the person that helped us was very kind. More

by BAILEY.COUCH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tristan
May 09, 2025

Help with all service questions and fixed. Got my car washed & recommended for future service as well More

by GAJAPAGAMAHENDER
Recommend Dealer
Yes
Employees Worked With
Jason
May 08, 2025

The advisor was very nice, and the video was good and informative. It took two hours, however, and the car was dirty when I received it again. There were lots of smudges all over the body of the vehicle, More

by CASSIE.GLUBZINSKI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Bryan Sherman, Bryan Coney
May 08, 2025 -

Brandon Honda responded

Thank you for taking the time to share your experience. While I’m glad to hear your advisor was courteous and that you found the inspection video helpful, I’m truly sorry for the condition in which your vehicle was returned to you. Your comments about the cleanliness of the vehicle and the lack of protective measures—especially resulting in a stain on your clothing—are absolutely valid and deeply concerning. This is not the standard we hold ourselves to, and I completely understand why this left you with a negative impression. I’ve shared your feedback with our team to ensure better care is taken with every vehicle, regardless of whether the service is complimentary or paid. If you’d be willing to speak further or allow us an opportunity to make this right, please don’t hesitate to contact me directly at 813-664-1234 or rvanhart@brandonhonda.com. Sincerely, Rachel Van Hart Fixed Ops Director Brandon Honda 813-664-1234 rvanhart@brandonhonda.com

May 08, 2025 -

CASSIE.GLUBZINSKI responded

Thank you, Rachel. I just sent you an email.

May 08, 2025

brandon honda was very friendly, helpful, fast, and efficient, very clean lobby, super helpful staff/ advisors. More

by VICTORIA.WANTLIN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kyle Lampp
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 08, 2025

Great service. The video is cool. Advises you what’s needed and fine. Communication great. More

by monicalawson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don Negri
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 07, 2025

I was obvious sold a car with brake maintenance defects but not cover by the I brought-- my bad. To add to insult, when I left, I was given my keys and my car was in the small lot, as if I knew where tha More

by caymanb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Travis Bedell
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 07, 2025 -

Brandon Honda responded

Dear caymanb, Thank you for your feedback. I’m truly sorry to hear about your frustration regarding the brake issue and the way your vehicle was returned to you. This added inconvenience and confusion caused during your pickup should not have happened—and I completely understand your disappointment. Your experience has been shared with our team so we can improve both communication and the customer handoff process moving forward. If you'd be open to discussing this further, I’d appreciate the opportunity to help. Please feel free to reach out to me at 813-664-1234 or rvanhart@brandonhonda.com. Sincerely, Rachel Van Hart Fixed Ops Director Brandon Honda 813-664-1234 rvanhart@brandonhonda.com

May 07, 2025

My service advisor Kyle wasn’t the most helpful. It took me 20 minutes after I got there to even come out. Mine was the first appointment in the morning. He wasn’t very aware of things that I said v More

by sportsferek1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kyle Lampp
1.0
This rating includes all reviews, with more weight given to recent reviews.
May 07, 2025

Always a good experience, Kyle is always helpful and answers all our questions. Thank you More

by JM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kyle Lampp
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 07, 2025

They did a good job with my car. I’ll go back again when I need something else. More

by MARISA20M
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason in Service
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