Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Dealership
Write a review

Brandon Honda - Service Center

Tampa, FL

4.7
5,407 Reviews
Call Service Center (813) 664-1234

5,407 Reviews of Brandon Honda - Service Center

Sort by
December 08, 2024

Very pleased with service advisor Rick . Did everything that I asked, car returned in a timely fashion. More

by JBAXTER14
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rick murvine
Report | Print
December 08, 2024

Carson was great and very professional. The video of my truck getting serviced is a great idea. The 2 hour wait is my only complaint and the next time I'll come on a less busy day. More

by gands33
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carson Elsner, Christopher Figueroa
Report | Print
December 08, 2024

1st I was told that the recall didn’t affect me. After calling corporate it did. I waited 8 hours for a 4 hour repair with an appointment. The courtesy van dropped me off but never came back for me More

by darlacavanaugh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Javaris Barber
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 09, 2024 -

Brandon Honda responded

Thank you for sharing your experience with us. I want to personally apologize for the inconveniences you faced during your recent visit to our service department. The situation you described, including the confusion regarding the recall, the extended wait time, and the issues with the courtesy van service, falls far short of the standard we aim to provide. I deeply regret the frustration and inconvenience this caused. I assure you that we are taking your feedback seriously. I will personally review what happened during your visit and address these concerns with our team to ensure this does not happen again. If you are open to discussing this further, I would like the opportunity to learn more about your experience and find a way to make things right. Please feel free to contact me directly at 813-664-1234 or rvanhart@brandonhonda.com. Thank you for bringing these matters to my attention. I value your feedback and hope we can regain your trust in the future. Sincerely, Rachel Van Hart Fixed Operations Director Brandon Honda

December 08, 2024

Hade my used car for 26 days engine let go now the car is at dealership it has been there for about two weeks if this car was inspected they did a poor job inner fender well was tied up with tied warps they More

by bishopruskin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Thomas Gernhart
2.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 09, 2024 -

Brandon Honda responded

Thank you for bringing your concerns to our attention. I truly regret the issues you’ve experienced with your vehicle and apologize for any inconvenience caused by the situation. Our goal is to ensure every vehicle meets high standards before leaving our dealership. I understand your frustration, please know that we take these matters very seriously and are committed to resolving them promptly. I’ve reviewed your email and would like to discuss further, please reach out to me directly at 813-664-1234 or rvanhart@brandonhonda.com. We appreciate your patience and understanding as we work to make this right for you. Sincerely, Rachel Van Hart Fixed Operations Director Brandon Honda

Dec 11, 2024 -

bishopruskin responded

When will I be getting my car back we need a car to get what we need we are sensor citizens this is our only car paid cash for this bank account is just about gone PLEASE GET BACK TO ME only had car for 26 days you have had it 14 days

December 07, 2024

No complaints. Seems to be a well run business. I’ll be back for next scheduled service. More

by jimpowell0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Thomas Gernhart
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
December 07, 2024

Excellent service person and tech in solving my issues. Tom was outstanding and solved the problems More

by pksaroj
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Thomas Gernhart
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
December 07, 2024

My service was prompt and my service advisor was very helpful. The shuttle service was convenient. More

by tallyndavis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Hudak
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
December 07, 2024

I purchased a Honda Accord in April 2024. The service I received was for a scheduled oil change.. More

by Love my Honda Accord -CJO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Beaupierre
Report | Print
December 07, 2024

Buen trato, seguridad, profesionalidad,, limpieza, calidad en el servicio,, es un placer visitar el dealer More

by Rojasleonard1977
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andy
Report | Print
December 07, 2024

Garrett did a heat job. Very pleased with his service and his professionalism. He provided me me info to contact anytime. More

by BRYAN77
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Garrett
Report | Print
1
...
18
19
20
...
541