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5,406 Reviews of Brandon Honda - Service Center
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December 10, 2024
Waited twenty minutes just to be checked in. Four customers behind me and who came in after me were checked in before I was. Had to let someone on the service isle know that I was still waiting Four customers behind me and who came in after me were checked in before I was. Had to let someone on the service isle know that I was still waiting to be checked in even though I was in the front of the line. Was told the ninety minute safety recall for which I made a 9:00 am appt for was going to take well over three hours. Also, I asked for a sales person to appraise my vehicle since Brandon Honda is always offering to buy it back, but that was never done. Car wasn't finished and me being able to pick it up until about 4:00 pm. More
by JTIERNEY2
Verified CustomerEmployees Worked With
Anthony? (Service Dept)
December 10, 2024
I've been coming here for over 10 years even tho I now live in Clearwater; but quite honestly Ive seen quality in service fall over time; the main reason I still come is my relationship with Jennifer Chas live in Clearwater; but quite honestly Ive seen quality in service fall over time; the main reason I still come is my relationship with Jennifer Chassis and now Kyle, but when they are not there, not the same; everytime I have any service, even oil change, I have to wait 2 hours, yesterday I waited 3 hours for oil chg and new tire; I get a text that tells me to use to stay in touch but I never get anything for updates and when I ask, no response; for the first time when I bought my last car there; I fell thru the cracks, got passed to 3 different people, my salesperson Hassim disappeared and told he was on a test ride but I pursued and learned he had gone home; just not the same. More
by JMENENDEZ4
December 09, 2024
Out of all the service advisors that have helped me over the years at Brandon Honda, Tom Gernhart has been the best. He's professional, knowledgeable and straightforward. I have to say that Brandon Honda' the years at Brandon Honda, Tom Gernhart has been the best. He's professional, knowledgeable and straightforward. I have to say that Brandon Honda's service department has greatly improved within the last couple of years. More
by Vicki W.
Employees Worked With
December 09, 2024
Tom is always professional and efficient when I bring my car in. He explains the service I'm about to get as well as near future maintenance needed. car in. He explains the service I'm about to get as well as near future maintenance needed. More
by Neeceenflirida
Employees Worked With
December 09, 2024
Rick was the first person I have met that actually knew my vehicle and that was nice. He kept me updated and the vehicle was ready on time. my vehicle and that was nice. He kept me updated and the vehicle was ready on time. More
by dnndavid
Employees Worked With
December 09, 2024
Ease of scheduling. Pleasant, helpful service advisor. Take special care with your vehicle. Comfortable waiting area. Pleasant, helpful service advisor. Take special care with your vehicle. Comfortable waiting area. More
by Rick
Employees Worked With
December 09, 2024
Augustine C. always provides great customer service. We feel that we are getting honest, truthful service advising with Augustine. always provides great customer service. We feel that we are getting honest, truthful service advising with Augustine. More
by JARIVERA108
Employees Worked With
December 09, 2024
Excellent customer service very patient with me went above and beyond to ensure that I have the best service while at the dealership above and beyond to ensure that I have the best service while at the dealership More
by stacciwilson
Employees Worked With
December 08, 2024
Service manger was great in taking care of me. The technician is very good and always makes sure my car runs like new. I am very happy. May look into trading a for a new car soon The technician is very good and always makes sure my car runs like new. I am very happy. May look into trading a for a new car soon More
by lenohere
Employees Worked With
Anthony Johnson
