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Brandon Honda - Service Center

Tampa, FL

4.6
5,756 Reviews

5,756 Reviews of Brandon Honda - Service Center

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April 11, 2025

Rick was very good at communicating after the inspection was done and to discuss what could be done and options. More

by nikoles
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rick Schoen
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 11, 2025

I always have a great experience from the moment I arrive for service until the time I leave. The staff is friendly and welcoming, and the waiting area is comfortable. I appreciate that a shuttle is also ava More

by milesrealestate
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Thomas Gernhart
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 11, 2025

Great experience; my service advisor was knowledgeable about my issue and up front about the necessary repair and cost. Great customer service experience without any unnecessary upsell More

by RAlewine
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kyle Lampp
5.0
This rating includes all reviews, with more weight given to recent reviews.
Thomas Gernhart
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 10, 2025

Tom was great! Very informative and completed the work I requested in a timely manner. More

by Sashahayles
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Thomas Gernhart
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 10, 2025

Super easy to deal with. Fast reliable fair service. I love the texts and video messages. More

by pvincent2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Mack
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Moose 5 stars
April 10, 2025

Received great support during my visit to service my car. Thanks for all the support from Brandon Honda Service More

by prathap.kalluri
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin
April 10, 2025

Fast, efficient, and friendly! They got me in and out quick and even gave me a ride to work so I didn’t have to wait around More

by smlongoria12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryan Coney
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jason
April 10, 2025

Augustine is always so polite and helpful. He explains everything in detail and helps you navigate your schedule and time. He's consistent with updates through the service time and is always p More

by Jerome
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Augustine Cardona
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 10, 2025

The Team was very efficient and the6 keep you up to date via video which is an efficient way to provide progress report. I absolutely love that feature. Thanks Kyle for all your hard work. More

by sandra_phillip
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kyle Lampp
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 10, 2025

I brought my vehicle in to address a specific issue, and after four days in the shop, it was returned to me with an entirely new problem. To make matters worse, I’ve been unable to get a response from the s More

by VANESSA
Recommend Dealer
No
Employees Worked With
Carson
Apr 10, 2025 -

Brandon Honda responded

Thank you for sharing your concerns. I truly apologize for the frustration and inconvenience you’ve experienced. Your vehicle should never leave our shop with a new issue, and I’m especially sorry for the lack of communication and follow-up you've encountered since. This is not reflective of the service we strive to provide, and I completely understand your disappointment. I will personally review your situation and ensure someone from our team reaches out to you promptly. Please feel free to contact me directly at 813-664-1234 or rvanhart@brandonhonda.com if you’d prefer to speak right away. We appreciate your patience and the opportunity to address this properly. Sincerely, Rachel Van Hart Fixed Ops Director Brandon Honda 813-664-1234 rvanhart@brandonhonda.com

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