Brandon Honda

I was hoping I was not going to have to write this review and Branden Honda would have stood up and done the proper thing. But almost a month since I have picked up my car, 3 managers, Alex, Santos and Costa and Branden Honda would have stood up and done the proper thing. But almost a month since I have picked up my car, 3 managers, Alex, Santos and Costa nor the managing partner of Brandon Honda John Marazzi have yet to address our issues and we have been treated as just “another number”. Honda has high standards for customer service and the managing partner of Brandon Honda (John Marazzi) claims to not be in an “ivory tower” but the way I have been treated by Branden Honda is shameful. I showed up on a Saturday with limited time. I test drove a used 2017 Nissan Rogue. I liked it and negotiated a deal. I came to the FINAL price and shook hands with Costa one of the sales managers. I specifically told him about my experience in the automotive industry and he confirmed that there would NOT be anything added once I got into the finance department. He guaranteed it and we shook hands. I also took a picture of the contract and payment schedule because it didn’t seem correct based on current rates and an excellent credit score. I was also told to drive the car overnight and come back the following day and they would detail the car, examine some bad tires, and replace as necessary, and replace a rear wiper. I told our salesperson to make sure they order the tires. Sunday comes and I show up to finalize everything with the car. What happens next is beyond shameful for a Honda dealership that claims to look out for their customer. Right off the bat there was a huge delay confirming the front tires needed to be replaced once confirmed they said they needed to be ordered along with the rear wiper. Which now meant scheduling to bring the car back on Thursday which was not convenient since the dealership is over 35 min away. That is why I asked them to order the tires the day before just in case. Obviously not done. While this is going on the financing game begins. As was my fear, they upsold a product that was NOT necessary which in turn increased the payments. It was sold under the guise that I couldn’t get the rate without this add on. So during this process in the finance department, they were “detailing” the car. When they pulled it out it looked like a 12-year-old detailed it. There were sticky substances on some of the plastic, seats weren’t cleaned, car wasn’t vacuumed, the remnants of window stickers still on the window, you get the picture. At this point I am beyond frustrated. Eventually we were able to talk to Alex the manager on duty and had a pretty heated discussion with him. At this point we had lost all patience! Alex assured us he was immediately going to get the finance person and go find the car and rectify the situation. Guess what? Another empty promise. While I was waiting, I also had another manager approach me and state, “Why are you buying the car if it’s that bad?” Really? That’s what you say to the customer? Again, I was feeling completely taken advantage of because I am a woman, I felt intimidated by their empty promises, and felt totally lied to about each and every step in this process, all because I am a woman. This is shameful! I had no choice but to schedule for that Thursday to have the tires put on, wiper installed, and car to be detailed. Yet another empty promise. At the end of the day I showed up and NOTHING was done. They ended up bringing the car to me on that Friday. 2 Tires, wiper and shampooed seats, but NO detailing. I have NEVER seen an organization that claims to be customer oriented and yet do such a horrible job. I feel that Honda truly should examine this dealership and investigate their practices. I feel that John Marazzi should come out on the floor and see how his company is being run. I understand that he worked his way up from a salesperson to being an owner now but it appears he has lost or forgotten what got him to the point of owning. That is the customer. More

We had an appointment to test drive a vehicle and waited for 30+ min for the salesman. After the test drive, the salesman was very helpful in getting the information we needed to answer our questions, but w for 30+ min for the salesman. After the test drive, the salesman was very helpful in getting the information we needed to answer our questions, but when reviewing the Car Fax, the vehicle information did not match up with vehicle we were looking at. We walked away. More